The Madison is a classic downtown DC hotel across from the Washington Post and down the block from the White House. Recently renovated, the rooms are nicely furnished and freshly designed. The hotel offers free papers in the lobby. I happened to stay there the last night of the old ownership and the first day and night of the Loews Hotels tskeover. Loews didn't plan the handover well. The computer system went down in the transition from the old one which meant all hotel Internet and the reservations plus front office data were not available. No WiFi for 20 hours. Upon checkout the system wanted to charge me for the rooms which were prepaid by my travel agency. The hotel had no redundancy so now they have to find the paper reservation in their sea of mess in the office. Other than apologies nothing was resolved as I left to catch a flight. Hotel amenities are fine. Staff are accommodating. But the operations people who may ultimately resolved their major teething pains need to be better trained and give me confidence that they know what they are doing on the corporate and hotel level.
- Official Description (provided by the hotel):
- A sophisticated retreat with historic charm, The Madison, a Hilton Hotel is just steps from K Street, and only blocks from the White House, the city’s convention center and two Metro stations. Walk to Dupont Circle and McPherson Square. This heart-of-downtown location makes the hotel convenient for sightseeing, conferences and business. We are five miles from Washington National Airport. Our service-centered hotel boasts PostScript Restaurant and Lounge, fabulous event space for up to 500, a sauna and steam room in the health club, and some suites with balconies. We are also family- and pet-friendly. Each guest room, suite and accessible accommodation has free WiFi, a flat-screen TV and comfy bathrobe. On higher floors, our suites offer free premium-plus WiFi, a coffeemaker and a sofa bed in the living area. ... more less
- Reservation Options:
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- Also Known As:
- The Madison Hotel Washington Dc
- Madison Washington Dc
- Madison Hotel Washington Dc