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Reviewed August 16, 2017 via mobile

This is one of the finest hotels I have ever used! From the absolute best location in town (directly behind the White House), to the immaculately preserved authentic decor, to the best hotel staff, this is luxury accommodation at its finest. Staff open the door and greet you upon exit and entry. Cabs await you on the curb and Uber arrived within 5 minutes. Three elevators never had a wait and the room was beautifully decorated, CLEAN, comfortable, and quiet. We had two double beds in our room and each had 4 fluffy pillows! We never ran out of hot water. Turn down service greeted us each evening when we wearily returned from a day of sightseeing. A chocolate on the bed, a cold bottle of Fiji water, and slippers for our sore feet. Room service is friendly and prompt. Fine bone china on the tray for our rich coffee served with real cream. When I return, this is the only hotel in which I will stay!

Stayed: August 2017, traveled as a couple
1  Thank Chickelbuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HansBrulandHA, General Manager at The Hay-Adams, responded to this reviewResponded August 29, 2017

Dear Chickelbuck,

Thank you for this wonderful review! Very happy to know that you appreciated all of the fine, little details and that the service you received was exceptional. I will pass your praise along to the rest of the staff, as it is feedback like this that makes our time here worthwhile. We look forward to serving you again soon.

Sincerely,
Hans Bruland
VP/General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2017

As far as rooms go, they are like any other high end hotel but the customer service was superb. We went for our 20th anniversary over the weekend. I told them that in passing at checkin and a few hours later they brought champaigne and sweets. Completely unexpected and very accomadating. The location is excellent of course with the White House in the shadow you are also blocks within a ton of great restaurants.

  • Stayed: August 2017, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank joelnf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2017 via mobile

We really enjoyed our stay at the Hay-Adams. Everything was top-notch. Beautiful room with charming decor. Super comfortable bed. Wonderful customer service! Everyone working there was very friendly. This is a special place.

Stayed: July 2017, traveled on business
2  Thank Piero M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2017

One of the best hotels in the world! Wonderful people, service, food!!!!! We will return here many times I hope....having stayed here many times in the past. The staff are so friendly and professional, the accomodations are terrific, and the food is great! We love this hotel!

  • Stayed: August 2017, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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1  Thank jameswA9748EE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2017 via mobile

Visited this hotel with my family in August and it has become one of my favourite hotels ever! From the moment you arrive they take great care of you, for example comping our drinks in the bar when we had to wait a while for the room. The room itself was very luxurious, the view of the White House was spectacular. They also gave us an amazing chocolate cake for my birthday, which was much nicer than most hotels. The small but effective gym is also worth a visit - it has everything you need and a nice shower area. The staff are all amazing and very friendly. We also had room service breakfast and dinner, both of which were more than worth the money and a wonderful treat.

Stayed: August 2017, traveled with family
1  Thank khebbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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