We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nothing special - very unprofessional staff”
Review of The Hay-Adams

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
The Hay-Adams
Ranked #1 of 141 Hotels in Washington DC
Certificate of Excellence
Reviewed September 4, 2008

I don't understand the hype about this hotel. This is, after all, a five star hotel and you pay a consicerable price for your room, so you can expect a certain level of comfort. The rooms are nice, especially those with the fireplaces.
The staff was friendly all right but not very professional. Any additional request was met by a certain level of panic. We arrived quite late in the night and had to beg for our bags to be carried to our rooms - not very five star like. The restaurants the concierge suggested were simply the most expensive in town - my guide book could have told me that!
Breakfast was nice in the airy restaurant but the staff seemed unable to accomodate our teenage children.
Worst of all, I secured my reservation with one credit card but paid with another - bad idea! They double charged me and I am waiting until today to get my refund (about one month later) - and an apology.
Other hotels are much more professional in handling secial requests and even everyday business (like payments!).

  • Stayed: August 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
4  Thank Jaboecker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (1,337)
Traveler rating
Traveler type
Time of year
Language

1,158 - 1,164 of 1,337 reviews

Reviewed August 19, 2008

We stayed at this hotel for 4 nights beginning August 2, 2008. We had two connecting rooms. One with a King Bed, the other with 2 doubles.

We booked our room through the American Express Fine Hotels and Resorts programs which includes upgrades when space is avialble. This hotel was nearly empty during our stay and not only were we not given a room upgrade, we were probably given the two worst rooms in the hotel. Our rooms were on the backsde on the second floor, DIRECTLY over the trash bins which were filled and emptied 24/7. I was quite annoyed because we paid $415 for each room, which was substantially higher than the $296 summer special the hotel was offering.

It's a nice property and a good location, but I felt we were treated properly and as a result, I would not stay there again.

  • Stayed: August 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
6  Thank CaliforniaLori
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2008

Just spent 6 days at the Hay Adams. Stayed in suite facing Lafayette Park and allegedly the White House. Size. layout and furnishings of suite were fantastic, but adjoining room we also had was scary small. Because we were on lower floor , trees only allowed view of park and top of Wash. Monument. Staff and concierge were very helpful, and friendly. I felt we got an excellent rate thru hotel website's "summer specials" page. Make sure you get breakfast as part of your room, otherwise, you will be spending $30. at hotel/per person !! I would strongly recommend this hotel for tourists and sightseers bc of location, or if you want to walk to WH for your meeting with Prez, otherwise there are other hotels a little farther away at better rates, BUT the suite we had was worth experiencing at least once !!!!

  • Stayed: July 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
3  Thank URMalak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2008

I stayed at the Hay Adams for a three day business trip. Below is my assessment--

Pros:

1. Price: I received a good rate--about $300/night booking through the hotel's website. You can generally get better rates in the summer when Congress slows down or goes into a recess period. Granted, I didn't have a room with a view of the White House, but the room was comfortable and clean.

2. Staff Friendliness: With one notable exception (see below under "Cons"), every member of the staff was friendly and helpful. Every time I entered and exited the hotel, a doorman opened the door for me. On a particularly hot day, the doorman offered me a bottle of water.

3. Turn Down Service: The housekeeping staff was excellent. They accomplish the difficult task of keeping the room clean without being seen--the hallmark of a fine hotel. Coming back to the room after a day spent working was enjoyable. The Bose radio was turned to relaxing music, a set of slippers were placed by the bedside and ice was placed in the room.

4. Business Center: The hotel has an excellent complimentary business center.

5. Included Expenses: My favorite part of the hotel is that most of the services provided are included in the room price. Nothing irks me more than "fine" hotels that nickel and dime you for every small amenity. I had a copy of the Wall Street Journal delivered in the morning in addition to the standard Washington Post. A complimentary shoe shining service is offered. The hotel business center didn't charge for color copies made from the business center. Internet access is complimentary.

Cons:

1. Fix It Yourself Comment: As mentioned, the Hay Adams offers complimentary Internet access. Except when I got to my first room, I had no signal and the ethernet port was inoperable. I called the front desk and cleark a the desk told me to call the hotel's service provider vendor. I spent over an hour on the phone with the vendor unsucessfully trying to get connected.

There is no way a 3- or 4-star (much less a 5-star) hotel should tell a guest to call one of the hotel's vendors. I finally walked with my laptop into the hallway and found there was a signal, but only in some parts of the floor. I called down again to the front desk asking for a different room and stated that unless the hotel could provide me a room with Internet access, I would be checking out.

Only then did the front desk send the hotel engineer in an attempt to keep me in my current room. The engineer was friendly and explained that sometimes the corner rooms have trouble picking up the wireless signal. Finally, the engineer called down to the front desk and told the clerk that I needed a different room.

2. Sound: As others have pointed out, the Hay Adams is a historic hotel and sound carries through walls and doors. This may be considered a negative, but should be expected at a hotel the age of the Hay Adams.

With the notable exception of my experience with the staff member who directed me to call the hotel's Internet service provider, I enjoyed my stay. It was almost terrific.

  • Stayed: July 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
4  Thank JPinJupiter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2008

We were in town for college hunting for our son and some sight seeing on the side. We got a good- to-great rate ($309 per room for lovely, large connecting rooms) for five nights. I really want to love this hotel and make this my home away from home as my son is probably going to school in D.C.

Positives: I love old hotels, the ambiance, the high ceilings, the crown mouldings, the history... this is my favorite kind of place. The beds are super comfy, great linnens. Large, clean bathrooms with nice amenities. Loved the soft robe!

The employees were friendly, informative and the housekeeping staff was very efficient... loved the nightly turn down with chocolates and a point of interest flyer. The breakfast waiters who talked soccer with my younger son were a great hit.

The downstairs bar is great. It has a phenomenal wine by the glass list and good bar type food.

Breakfast in their main dining room is a lovely experience with delicious food (that is priced accordingly)

Negatives: Two early a.m. (6:45ish) fire alarms on consecutive days. I think there was some work going on in the hotel and the workers set off the alarms, we don't really know as no explanation or even apology was ever given to guests, at least not to us. It's not a fun way to wake up, grab some clothes, grab the kids and run down 7 flights of stairs... 2x. We were tempted to ignore the second one, but you just can't. I am afraid if there was a real fire after this, many guests would have been in big trouble as they would not have responded a third time!

There was something spilled on our room wall across from the bathroom.( looked like coffee or soda?) I did not alert the hotel to it, so I can't say they didn't respond, but it was very noticeable and was there when we checked in, and when we left.

I felt I was treated slightly differently when I was dressed nicely (skirt, dress, etc) than when I was in tourist mode (shorts and sports shirt) I'm still the same person spending lots of money at your hotel!

It is an old, creaky hotel. You hear the people walking above you, and hear people in the hall. This is nothing to be fixed, and I expect it in this kind of beautiful, historic place. Just a note to light sleepers.

So, would I stay here again? Yes, most likely if I could get this rate again. If I had to pay rack rate, I would consider many other hotels in this general price range, including the Ritz, Four Seasons or Willard. I guess I really just wanted some sort of acknowlegement that two mornings out of five, with two fire alarms is an inconvenience, and an explanation and apology would have smoothed everything over. Then they would definitely be my hotel of choice. I really want to love it!

  • Stayed: July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
5  Thank MelvinaSt.Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2008

We stayed at the Hay Adams for 2 nights recently on a weekend visit to DC. It was a nice experience, but not quite up to what I expect from a hotel of this reputation and at this price.

Our room was nice, but not substantially nicer than many other hotels I have stayed in. The hotel could use some sprucing up. The hallways were dingy and the carpet needs replacing.

The bathroom was spacious, immaculately clean, and very nice, though the shower situation was not great. As one reviewer noted, the water pressure isn't very good, and there is an awkward shower mechanism which we could not adjust to keep it from shooting water in such a way that it drenched the bathroom floor.

The room itself had scuffed and chipped floor mouldings and standard-issue furniture. There was no proper closet, only a very small wardrobe that scarcely held our clothes for the weekend. However, the bed was lovely and very comfortable with crisp linens and plentiful pillows. One thing I particularly liked was that, in contrast to many hotels that are now providing only a duvet on the bed (which in most cases is WAY too warm for the room), this bed had a sheet and a light blanket, with a duvet folded at the end of the bed. The sheet and blanket were plenty of cover, and I appreciated not having to swelter under a duvet. In the end the bed is what matters most to me in a hotel, as I'm mostly there to sleep, so this was a positive.

Another positive is that housekeeping is very attentive--the bed was beautifully turned down in the evening and after we showered in the afternoon the towels were all always replaced when we came back after dinner.

My gripe is that there were several special events in the hotel that weekend and these caused some inconveniences which were not acknowledged by the hotel. There was a roof party on Saturday night and the guests was constant, noisy traffic in the hall from the time we got home from dinner until after 11pm (we were on the 8th floor where the stair to the roof is located). A few of the drunk partygoers were also staying in rooms near ours, and we could hear quite a bit through the walls. As other reviewers have noted, you hear EVERYTHING in this hotel--your neighbors, the housekeeping staff in the hall, etc.

Additionally, another special event took over the restaurant, which is a lovely space for breakfast, and instead breakfast was pushed to a small, noisy, windowless room where the staff are clearly not accustomed to serving. No compensation is made for being pushed out of the main dining room. I think a true luxury hotel that wants people to come back should make some kind of concession when the expected amenities are not available because of special events.

So in the end, If you are going to Washington to see the monuments, the Smithsonian museums, the National Mall, the White House, this is a great location, and the rooms are nice and service is good. But don't expect a really memorable and special experience. As for me, next time I want to stay in a luxury hotel in Washington I will probably try the Willard.

  • Stayed: July 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
3  Thank TripsPlease
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2008

We stayed here about 5 years ago and things are the same.
Clean room, comfy beds, small bathroom with weak water pressure, great location for being a tourist, service excellent/attentive. But bring your earplugs if you want to sleep. We heard every door in the hallway slam, conversations in the hall (although we were around the corner and down the hall from the elevator), and thumps from up above all night (we were on the 7th floor out of 8 floors). At one point we heard kids screaming somewhere up above us and a person coughing next door. Not what you expect when you pay these rates. Next time I'll try the Sofitel which is very close by.

Stayed: July 2008
2  Thank Goldrusswoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Washington DC hotels
Dupont Circle
The Jefferson, Washington DC
The Jefferson, Washington DC
#4 of 141 in Washington DC
1,170 reviews
Upper Northwest
Willard InterContinental Washington
Sofitel Washington DC
#19 of 141 in Washington DC
3,274 reviews
Show Prices
Show Prices
Show Prices
Georgetown
Four Seasons Hotel Washington, DC
Foggy Bottom - GWU - West End
The Watergate Hotel Georgetown
The Watergate Hotel Georgetown
#44 of 141 in Washington DC
492 reviews
Mandarin Oriental, Washington DC
#16 of 141 in Washington DC
1,985 reviews
Show Prices
Show Prices
Show Prices

Been to The Hay-Adams? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Hay-Adams

Address: 16th & H Sts. NW, One Lafayette Square, Washington DC, DC 20006
Phone Number:
Location: United States > District of Columbia > Washington DC > Dupont Circle
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Washington DC
#2 Family Hotel in Washington DC
#2 Romantic Hotel in Washington DC
#12 Business Hotel in Washington DC
Price Range: $373 - $523 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Hay-Adams 5*
Number of rooms: 145
Official Description (provided by the hotel):
Welcome to Washington's landmark residence of choice for visitors to our nation's capital. The Hay-Adams, a luxury boutique hotel, is as close as you can get to staying at the White House without a personal invitation from the President. Originally designed in the 1920s as a residential hotel, The Hay-Adams carefully emulates the ambiance of a distinguished private mansion on Lafayette Square. The 145-room boutique hotel in Washington, DC features 21 luxury suites with stunning views of Lafayette Park and the White House. All of our guest rooms exhibit the perfect combination of heritage, luxury, contemporary comfort and technology. Ideally situated in Lafayette Square and steps away from many of Washington D.C.'s famous attractions, The Hay-Adams is the premier destination for leisure and business travelers alike. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotels.com, Orbitz, Hotwire, Cancelon, getaroom.com and HotelQuickly so you can book your The Hay-Adams reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Hay-Adams Hotel Washington Dc
Hay Adams Washington Dc

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing