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“Absolutely loved the Hay-Adams and Washington, DC” 5 of 5 bubbles
Review of The Hay-Adams

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The Hay-Adams
Ranked #3 of 140 Hotels in Washington DC
Certificate of Excellence
Belfast, United Kingdom
Level Contributor
125 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 909 helpful votes
“Absolutely loved the Hay-Adams and Washington, DC”
5 of 5 bubbles Reviewed September 15, 2013

My wife and I stayed here in August 2013 for four nights at the end of a road trip from Boston and the Hay Adams exceeded our admittedly high expectations in every way. It wasn’t the cheapest hotel in the city but it was worth every penny. Check in was a breeze and within five minutes of arriving we were in our room on the 5th floor.

As we requested, our room was on a quiet side of the hotel and although it was fairly small (we had only booked a standard room) it more than served our needs. The bed was very comfortable, the linens were luxurious and we had non-allergenic pillows delivered quickly on request. I liked the selection of CDs available for guests to try out on the digital radio. There was a safe, flat screen TV, mini bar, arm chairs and plenty of storage for a short / medium stay. The bathroom was spotlessly clean and had plenty of luxury towels and toiletries. The evening turn down service was a nice touch as always.

Breakfast really was superb and is served in the opulent but very comfortable dining room. We had booked a ‘Summer in the City’ package which gave us $70 per day credit between the two of us. Whilst this sounds like a lot it doesn’t go far and had we not had the inclusive package we would have eaten out in one of the nearby outlets. But thankfully that wasn’t the case! The menu was a la carte and there were plenty of freshly prepared cold and hot choices as well as juices, teas, coffee, fresh bread, etc. Bottled water was served on arrival and was complimentary but there was a charge for everything else. I particularly enjoyed the corned beef hash and my wife loved the poached eggs.

Off the Record, the dimly lit basement bar, was superb. We only visited once and sat at the bar chatting to fellow guests and locals. One drink turned into too many drinks and it was a real highlight of our stay! The server from Lithuania was chatty and friendly and made excellent recommendations. DE Brau and Delirium Tremens were on tap and there was a decent wine list. The bar snacks were also delicious, particularly the king prawns.

The staff were very polite and courteous throughout, particularly in the breakfast room, and although it’s probably not appropriate to single individuals out two staff members really shone during our stay. Franziska Boelke, the concierge, was extremely helpful, giving advice on things to do, sorting out our day trip by train to Baltimore and making last minute reservations for us in the Capital Grille and in the Founding Farmers, both of which were brilliant. Patrick, one of the Duty Managers, seems to have struck the perfect balance between professionalism and friendliness and is a credit to such a fine hotel.

The location was superb – right beside the White House. Honestly, it’s the best location in the whole city. From the front door of the hotel the White House is 1 minute on foot and the National Mall at the Washington Monument is 5 minutes. From there it’s a further 15 minutes leisurely stroll to the Lincoln Memorial, Jefferson Memorial or US Capital Building. This means that during your stay you’ll get to see the memorials repeatedly at different times of day and night and we certainly left with a real feeling that we had ‘done’ Washington, DC. Georgetown was about a 30 minute walk. Union Station was 10 minutes in a taxi if you don’t get caught in traffic and Farragut North metro station is only 3 minutes on foot. It was here that we caught the train south the Alexandria, VA which is well worth a half day excursion.

There are also lots of restaurants nearby. We had classy steaks and wine in the Capital Grille and visited the brilliant Founding Farmers twice – once for drinks downstairs at the bar and once for a delicious meal on our last night in the city. Blackfinn Bar and Restaurant shares the same city block as the Hay Adams. Not too far away is Hard Rock Café, if that’s your thing, and the fun Capital Brewing Company.

In summary: HIGHLY RECOMMENDED.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
10 Thank luckystrike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HansBrulandHA, General Manager at The Hay-Adams, responded to this review, September 23, 2013
Dear luckystrike,

We appreciate that you took the time to write such a detailed account of your stay at the Hay-Adams during your recent visit to Washington, DC. I’m very happy you enjoyed your stay. You certainly did take advantage of all the city has to offer! We’re delighted to have been your host, and thank you again for your gracious remarks. Fran and Patrick will be especially thrilled at your having mentioned them! We hope to welcome you back again in the future.

Warm regards,

Hans Bruland
VP / General Manager
The Hay-Adams
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,157 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (265)
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English first
Chatham, Massachusetts
Level Contributor
125 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 bubbles Reviewed September 14, 2013

We've stayed at the Hay Adams many times in a variety of rooms and have always been delighted with our time there. We've enjoyed the hotel as a couple and as a family with young kids. The beds are comfortable, the rooms are spacious, and the views of the surrounding area --- including the White House -- are terrific. The food is fabulous; the service in the restaurants couldn't be better, and the concierge service is remarkably helpful. The historic hotel is within walking distance of many DC highlights. It is, however, an expensive place to stay. If you're looking for wonderful bang for your luxury buck, the Hay Adams is a good bet. If you're looking for a reasonable spot from which to enjoy time in DC, this may not be the best place to stay.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Jan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 12, 2013

I have travelled most of the world and stayed in the finest hotel. these include the Park Hyatt in Tokyo, the Intercontinental (formerly the Regent)in Hong Kong, the Connaught and the Mandarin in London, the Copacabana in Rio, the Oriental in Bangkok. there is no hotel which has the following qualities:
1. A fabulous location. Even if you don't have a view of the White House, walk out the front door and voila! If you have a room with The View, you view it in awe.
2. A superb and caring staff. From the doorman ,to the those greeting you in the interior, to those at the front desk and the concierge, you have the feeling that they will assist in any fashion possible. No one has their hand out.
3.A welcoming, beautiful and fabulous dinning room. the room is filled with light and accented with displays of white roses and various shade of white and cream. The dining room staff are always concerned about your wellbeing. There is not a bad table. the Hay Adams is a good as it gets.

Room Tip: It's the location, but try for one with a view of the White House
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank allidavi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HansBrulandHA, General Manager at The Hay-Adams, responded to this review, September 13, 2013
Dear allidavi,

You have made our day! I am so pleased we made it to the top of your list of favorite hotels! While our location does offer a spectacular view, we strive for our service to also amaze. I hope you will have the chance to revisit us soon in DC.

Warm regards,

Hans Bruland
VP / General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
92 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 bubbles Reviewed September 11, 2013 via mobile

Our family of four stayed for three nights. We felt comfortable with our kids 9 & 12 although we didn't feel any interest from the management or staff to connect with us or the children. The hotel is a fine and wonderful place. An employee told us they were a four star hotel striving for their fifth and I think that sums it up well. Small but bright and airy rooms. No dressers just a small closet made unpacking difficult. We enjoyed that the windows opened and had a nice view of the church across the street.

The hotel has two terrific amenities. First is its great location just a block from the back of the White House and close to the mall andante sights. The back of the White House is where all the action happens in terms of people protesting daily and gathering. The viewing is much further away in the front of the building, so you feel greater distance although it is a breath taking sight nonetheless.

The other amenity we enjoyed was that the hotel offers a complimentary car service from the hotel. We were driven to dinner one night and the driver was the friendliest staff we encountered.

The music from a wedding one night was quite intrusive to the hotel guests. Several guests rolled their eyes and commented on how loud the music was. We actually could hear it from several blocks away and were surprised that it permeated the lobby and elevator so loudly, but inside our room there was relief. I agree about the floors - heard creaking every time someone walked in the room above us but its a very old building so that didn't bother me.

We wouldn't stay again because in the end it felt heartless, but it is immaculate, well situated and worth the money.

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank OysterLove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HansBrulandHA, General Manager at The Hay-Adams, responded to this review, September 13, 2013
Dear OysterLove,

I appreciate that you took the time to share the details of your stay with the TripAdvisor public. In order for us to continually improve, we know it is essential that we equally accept both negative and positive feedback. While the noise from the wedding thankfully did not disrupt you from a good night’s sleep, I am sorry to hear that it was overly noticeable to you and our other guests throughout the hotel.

As we are a team who sincerely strive to make each and every one of our guests feel special, I am let down by the fact that you feel we missed the opportunity to genuinely connect with you and your family. If you ever do reconsider where to stay the next time you visit DC, we will work tirelessly to redeem your confidence in our services.

Sincerely,

Hans Bruland
VP / General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level Contributor
60 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed September 8, 2013

My wife and I stayed at the Hay-Adams when we were visiting DC in late August. We did not arrive with much expectation but came away very impressed indeed. I have always felt a lot of top hotels in the US have polite but superficial service. The Hay-Adams impressed us in a big way with warmth and genuine care for their guests. For example on our first night, after arriving rather late after a long drive from New York, we found a cup noodle, chopsticks and serving set for loose leave Chinese green tea in our room. Next to the service tray was also a magazine in Chinese. I guess the hotel noticed we are from Hong Kong and made this special arrangement. I must say I have never experienced this in any 5 star hotels anywhere in the world. Breakfast at the hotel restaurant was perfect, not a buffet but you can select from a very complete list of nicely prepared items, including my favorite all bran cereal on soya milk ! Calling of our car from valet parking is very efficient and everyone greeted us warmly as we went out in the morning and came back in the evening. The only slight disappointment was that our basic room was very close to the office building next to the hotel so opening of the curtain was not an option (poor lady in that office was still working when we checked in at 9pm). The hotel is literally across the street from the White House so if they offer you to trade up to a room with a White House view your should take it !

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank KCKCJY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HansBrulandHA, General Manager at The Hay-Adams, responded to this review, September 13, 2013
Dear KCKCJY,

We truly appreciate that you took the time to tell the TripAdvisor public about your recent stay with us in DC. I’m delighted to learn that you felt well-received after a long journey; it is our mission to make our guests feel at home, no matter how far away from their true home they may be! I am sorry you were disappointed with your room assignment. Should you decide to reserve with us again, please feel free to reach out to us directly at the Hotel so we may help you aptly select your room type. Thank you again for the wonderful comments!

Warm regards,

Hans Bruland
VP / General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona, United States
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed September 5, 2013

Decided to visit DC after a business trip in nearby Maryland---because one of us has difficulty walking too far, we decided to treat ourselves in with a deluxe room at the Hays Adams Hotel---we had a view of the White House--like we could never have imagined--beautiful by day and spectacular at night--The hotel staff opens the doors--both of them upon your arrival--every time--and welcomes you--when you depart--you are treated to the same treatment--the room is expensive--free wifi--no ice machine--so every time you want ice you have to call room service--bit of a nuisance--the bar was very DC-power atmosphere--very expensive--but worth one visit--we had the breakfast room service every morning of our stay and it was delicious and elegantly delivered----had a negative departure--ask the front desk to please order us a cab that took debits--when we went outside with our luggage the door man flagged down a passing cab--asked if they took credit cards--the cab driver drove us to a "friend" to borrow paper for the credit card transaction--did not take debits--did not have a meter--and drove very erratically--charged us what she wanted to---.

Room Tip: high floor facing the white house---
See more room tips
  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Kathy Holden P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HansBrulandHA, General Manager at The Hay-Adams, responded to this review, September 13, 2013
Dear Kathy Holden P,

Thank you for telling us about your recent stay at the Hay-Adams. I’m glad you found your impromptu visit in the city worthwhile after your business trip. I am sorry that the trip ended on a bad note, however, with the disorganized taxi service. I will share this with the team so that we can to better to ensure a smooth transportation experience for our guests. Thank you again for sharing your comments.

Warm regards,

Hans Bruland
VP / General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
266 reviews
261 hotel reviews
common_n_hotel_reviews_1bd8 552 helpful votes
5 of 5 bubbles Reviewed September 3, 2013

I stayed here about 8 years ago and returned with our two kids who at the time were still an aspiration to us. We had a junior suite overlooking the White House connected to a deluxe room. The rooms are beautifully decorated and the work on the ceilings is just lovely. The breakfasts are outstanding -- order the french toast and the oatmeal souffle. The hotel's strong point is good concierge and lobby service; they look after their guests very well and the front desk is accommodating with regard to guests concerns. My beefs with this property are the lack of drawers in the rooms; even the presidential suite is weak in this area. The gym is barely adequate and they charge you $10 a day for each of PBS Kids and Disney channel on a TV that has 100 other channels for free. They are basically blackmailing parents into paying for something for their kids to watch. I am glad that the hotel remains independent and values its guests as something more than a number. At breakfast, we saw one of the Supreme Court justices sitting a table away and we saw some faces we recognized. Top tier people in DC definitely stay here. Probably for good reason.

Stayed August 2013, traveled with family
Helpful?
3 Thank 649ic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Hay-Adams

Property: The Hay-Adams
Address: 16th & H Sts. NW, One Lafayette Square, Washington DC, DC 20006
Phone Number:
Location: United States > District of Columbia > Washington DC > Dupont Circle
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Washington DC
#3 Luxury Hotel in Washington DC
#3 Family Hotel in Washington DC
#12 Business Hotel in Washington DC
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Hay-Adams 5*
Number of rooms: 145
Official Description (provided by the hotel):
Welcome to Washington's landmark residence of choice for visitors to our nation's capital. The Hay-Adams, a luxury boutique hotel, is as close as you can get to staying at the White House without a personal invitation from the President. Originally designed in the 1920s as a residential hotel, The Hay-Adams carefully emulates the ambiance of a distinguished private mansion on Lafayette Square. The 145-room boutique hotel in Washington, DC features 21 luxury suites with stunning views of Lafayette Park and the White House. All of our guest rooms exhibit the perfect combination of heritage, luxury, contemporary comfort and technology. Ideally situated in Lafayette Square and steps away from many of Washington D.C.'s famous attractions, The Hay-Adams is the premier destination for leisure and business travelers alike. ... more   less 
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Also Known As:
The Hay-Adams Hotel Washington Dc
Hay Adams Washington Dc

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