We stayed 4 nights in The Carlyle Suites, booked mainly for the kitchenette - a useful feature to have when travelling with 2 small children. We had a pretty good rate for our room from Expedia. The room was roomy, 2 comfortable double beds, HDTV, a 2 seater sofa & 2 chairs, short coffee table, free wifi. Kitchenette had microwave, stove, toaster, coffee maker, full set of cooking set, cutlery and utensils. Washer/dryer was $1 per cycle each. Safeway supermarket was a block away. The front desk has restaurant menus to order with delivery to the hotel.
But it was just off the mark for us:
Maybe it was the black/white 70s art decor theme that i thought was dated or the thin carpeting in the room or that there was no bathtub in the room.
Perhaps it was the officious "welcome" i received. I felt like I met with an immigration official instead of a hotel front desk. She asked me several questions: "how many in your party, you need a crib? how old is your baby?" weren't these already in the reservation and what's with the tone? do i owe you something?
It was more likely because i was being charged $20 for the baby crib. I'd earlier called to request for a crib and received a no problem. now the official at the front desk told me, "if you want the crib it is $20." i asked, "$20 for the stay?" she said, "per night, ma'am. so do you want the crib? at least i told you first." that's it. i totally regretted my choice of hotel even with the kitchenette. i didn't need the attitude - now i know i owed her $80. I would've left but there wouldn't be anywhere for me to go at this last minute at a cheaper rate.
So that added $80 to our stay, which no longer made the rate 'pretty good'. This was really the frist time being charged for a baby crib. Shouldn't the crib be part of the service? Where would the baby sleep - on the bed and roll off? i can understand charging for a roll-away - extra linens, extra service to make the bed, extra towels for extra person etc. but a crib? I felt robbed. And it wasn't even a crib. It was a Graco playpen which takes 2 min to snap together, came with a blanket but no pillow (good thing we brought our own). it also came with an insect glue trap (maybe a good gesture so the insects get trapped before getting to the crib) that already had 2 dead insects trapped on it!! it was disgusting! i threw the insect trap away immediately.
I have to say that the rest of the staff that i met in the evening were much nicer and very helpful. Despite a reasonably comfortable stay, I will not go back to the hotel. I would've traded off the kitchenette for another hotel with a better welcoming attitude and would not charge for a crib.
At check-out while paying for the miscellaneous crib charge, I registered my surprise at being charged for a crib when other hotels don't normally charge for one. I received a shrug - amazing, they don't have an answer for the charge? The hotel should reconsider its $20/night policy for a crib or indicate $20 for the crib in the website and maybe inform the hotel staff a reason to give as an answer. Any answer is better than a shrug.
- Official Description (provided by the hotel):
- Centrally located in fashionable Dupont Circle and newly renovated, Kimpton Carlyle Hotel offers 198 spacious hotel accommodations, some available with kitchenettes, Tempur-Pedic beds, plush duvets and at-home amenities. All rooms feature a flat screen television, available WiFi, and luxurious bath amenities by Bigelow. Kimpton Carlyle Hotel in Dupont Circle is also walking distance to DC's landmark neighborhoods and attractions such as Georgetown, Adams Morgan, U Street and our nation's most famous residence - the White House. The DC Metro and famed Dupont Circle fountain is just a short three block walk from our DC hotel, and premier dining is within easy reach along Connecticut Ave. As well as Dupont Circle. Come and stay with us and enjoy the beautiful tree lined streets and character rich architecture of the neighborhood. ... more less
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- Also Known As:
- Carlyle Hotel Washington Dc
- The Carlyle Hotel