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Capital Hilton
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Reviews (3,331)
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All reviewsthe executive loungewhite housegreat locationtwo blockshilton honorsk streetjunior suitecorner roomfitness centervalet parkinglobby barper daystreet noisedowntown dcnational mallsight seeingwashington monument
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2,464 - 2,469 of 3,331 reviews
Reviewed March 30, 2013

We've stayed at this hotel previously and always enjoyed it--but on this visit there were a couple of glitches. First of all, the room was EXTREMELY hot--we finally opened a window to lower the inside temperature. And secondly, the bathroom was microscopic--a termite would have had trouble fitting into it. Otherwise, it was comforable . . . good customer srvice, excellent location.

  • Stayed: March 2013, traveled as a couple
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Thank SueDKruse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imane B, Manager at Capital Hilton, responded to this reviewResponded April 4, 2013

Thank you for your honest feedback. We sincerely apologize for the inconveniences you experienced while staying with us. We will be sure to work with our team to take the necessary steps to prevent the issues with your air conditioner from happening in the future. Again, we apologize for the inconveniences and we hope to have another chance to serve you in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2013

One of my major frustrations is when hotel staff treat you differently when they know you hold hotel status, as opposed to being one of the 'unwashed masses'. At check-in (with HHonors Gold), we were treated ever so courteously and upgraded and given exec lounge access...however at other times when dealing with the concierge desk, the responses were curt, patronising, and sometimes downright unhelpful. For example, "sorry we have no umbrellas left because it's raining" somehow became "here please have two umbrellas" when we asked to talk to management. I'd hate to see what service here would be like if I didn't hold HHonours status at all...

However, in saying that, the hotel is in a good location, near the White House, 20 min walk/short cab to the National Mall. Not too many restaurants/bars close by, but Dupont Circle is only 15 mins away on foot. Since it is in a predominantly business area, there are lots of quick cheap lunch options and presumably this would be a very convenient hotel for a business traveller.

Rooms were pleasingly spacious, beds comfortable, and good bathroom. Executive lounge is pretty ordinary and filled with business travellers at breakfast (which is continental) time and in the early evening when canapes (mostly crudite, cheese, and a few hot finger foods) are on. Like most US lounges, alcohol isn't free...as an Australian, this frustrates me!

Room Tip: No real views from any room and street traffic isn't too noisy
  • Stayed: February 2013, traveled with family
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Thank fayfox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imane B, Manager at Capital Hilton, responded to this reviewResponded April 4, 2013

We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected regardless of their HHonors status. Your feedback will help us deliver this brand promise and we will address the necessary team members in regards to your review. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

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Reviewed March 28, 2013

I stayed at this hotel for 5 nights and everything was just perfect! from the Front Desk agents, she was so nice to give me a great corner room and executive lounge access. the Concierge gentlemen were so friendly. I quite like the idea of free internet at the lobby, so that guests could gather and just sit around at the lobby and lobby lounge, which makes the lobby very lively and welcoming ( person opinion!). The housekeeping ladies were so friendly as well, always smiling and say hello! they definitely did an awesome job! The hotel location is excellent, no where can beat this 2 blocks away from the White House, 10 mins walking to Washington Monument. everywhere is withing walking distance, so convenient! 3 metro stations around the hotel, a few blocks away! The key didn't work for a few times, but that's understandable. The room is facing the street, a few police cars in the evenings and early mornings, but over all, everything was wonderful!
Highly recommended!!!

  • Stayed: March 2013, traveled solo
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Thank BetiFeng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imane B, Manager at Capital Hilton, responded to this reviewResponded April 1, 2013

Thank you for your great Tripadvisor review. It is certainly gratifying and reassuring to hear that you enjoyed your stay with us. We are also delighted to know that our friendly staff factored in the success of your visit. We take pride in our product along with our warm and welcoming staff, but nothing could make us happier than to hear great compliments for our staff and the services they provide to our guests. We look forward to have the opportunity to welcome you back to the historic Capital Hilton in the future.

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Reviewed March 26, 2013

This Hotel is very clean, has a nice staff, and a much better bed than the Hilton Garden Inn on 14th Street. The executive lounge breakfast could be improved, but it's better than nothing. I am pleased that there is a safe in my room, but I wish there was a refrigerator too. Over all it's a nice stay, every hotel has it's good and bad. My top wants are cleanliness, a good night's sleep, a good breakfast, and a convenient location; this hotel has 3 out of the 4.

Room Tip: I would not get a room facing the main street if possible, just like any big city you're going to hear the traffic all night long.
  • Stayed: March 2013, traveled on business
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Thank VSPBI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imane B, Manager at Capital Hilton, responded to this reviewResponded March 27, 2013

Thank you for taking the time to review the Capital Hilton. We are delighted that you enjoyed your visit to the Nation's Capital. We appreciate your comments and we would like to inform you that we do have refrigerators available upon request, and at no charge, we will be happy to deliver one to your room.
We look forward to having the opportunity to welcome you back to the historic Capital Hilton in the future.

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Reviewed March 25, 2013

The rooms are great and the customer service was very nice. All of the staff I encountered were very friendly. Rooms were very clean and spacious. Good location in DC; I was here for a conference at the Convention Center. Bell staff were very helpful, room service was quick.

  • Stayed: March 2013, traveled on business
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Thank EIO264
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imane B, Manager at Capital Hilton, responded to this reviewResponded March 26, 2013

Thank you for your Tripadvisor review. Your gracious feedback is quite refreshing and very reassuring. We are glad to hear that you enjoyed your stay with us and your visit to the Nation's Capital. We look forward to having the opportunity to welcome you back to the historic Capital Hilton in the future.

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