I know this is a super late review, but it just goes to show you that over one year later, this disaster of a stay still sticks in my craw.
I had reservations to check in Friday, Oct. 19, 2012 and check out on Tuesday Oct. 23. I was part of a business group who was having meetings on Tuesday at the hotel, but I flew with my children earlier over the weekend to enjoy D.C. with them. We arrived at the hotel at 8 pm -- me, my 8 year old daughter, and my 1 year old son in a stroller. After valet parking our car, unloading our stuff, I got to the registration desk only to be told there were no rooms for me and they were going to send me to a sister hotel down the street! What? Then the next person behind me, checked in and got a room while I was standing off to the side. At this point, I told the front desk to cancel my reservation, and I called my admin assistant to find me another hotel. She did after about 20 minutes, and as I got the valet to retrieve my car, and loaded it back up, one of the managers came rushing out to apologize and said they would have a room for me ready in an hour or so and would I like to enjoy a free dinner. I said thanks, but no thanks, I'm already packed up and the offer was just an hour too late (would have been nicer to been told this at the front desk right away). Then he offered me a free night. I said again, the offer is too late. but thank you. Then he said he would send me a certificate for a free night some other time, and I said thank you, I would appreciate that, and gave him my business card.
Later, our event organizer complained to the Mayflower event planner and she also promised to make things right. She called my office and talked to my admin and said she would send a basket for my kids as an apology.
Yes, I never heard from either of them again. Needless to say, our business group has never had a repeat booking at the Mayflower as I insisted we never use them again. And, I've managed to avoid all Marriotts nationwide for the past 23 out of 24 hotel stays around the country in the past year plus.
What prompted me to write this after so long, is that I had a similar bad experience with a hotel in Toronto. They told me no room available until 9:30 pm when I was checking in at 4:30. Well, this hotel has since bent over backwards to make amends with me and I am very appreciative of the stark contrast with the Mayflower people.
Anyway, I know this is late, but this experience ranks as leaving the worst taste in my mouth.
- Official Description (provided by the hotel):
- Listed on the National Register of Historic Places, The Mayflower Hotel, Autograph Collection has been a vibrant social hub in Washington, DC since opening in 1925. Refreshed and contemporary, our historic hotel newly inspires the city for business or pleasure with its premier location on Connecticut Avenue. The Mayflower delights with a timeless luxury found in our sweeping marble lobby, picturesque ballrooms, in-house health club, and luxury-minded guestrooms, offering plush bedding, high-speed wireless internet, and flat screen TV's. Enjoy a culinary delight at our lively American brasserie EDGAR, or step outside to experience the local flavor of Dupont Circle and other nearby attractions. Effortlessly blending historic tradition and modern luxury here in the heart of the nation's capital, The Mayflower Hotel is national treasure not to be missed. ... more less
- Reservation Options:
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- Also Known As:
- Mayflower Hotel Washington Dc
- Renaissance Washington Dc
- Washington Dc Renaissance
- Renaissance Mayflower Hotel
- Mayflower Hotel Dc