The hotel lobby was beautiful, and the rooms were large and clean. very small bathrooms. We arrived late at night, and there was no space to self park, we had to use the valet. There was no bellman available, so we had to unload the car ourselves, along with the front desk person, and carry our luggage down stairs because the floor was being cleaned and the bellman was gone. The front desk clerk finally decided to bring our bags up for us. Our room did not get cleaned after the first night because someone reversed the "please clean room" to "do not disturb". We called housekeeping around 5 pm because the beds were still not made and we were out of towels. We left so they could clean, and when we returned they had not made the beds or emptied trash, or carried away breakfast tray. The merely dropped off some clean towels and shampoo, etc. We had someone banging on our door in the middle of the second night, called security, and it stopped but we could not get back to sleep. While waiting for our room to get "cleaned", we went down to the bar. It took at least 20 to 25 minutes to get a drink and there were only about 10 guests in the room. We had to go to the bar to get someone so we could pay the bill. I think they are simply understaffed. The front desk employees were very nice, the room was fine, the hotel is lovely, but they simply do not have enough people to take care of the hotel. Also, we went across the street to get coffee. They offer coffee and a paper delivered to the door, but the coffee was stale and not very hot. The rooms do have refridgerators, but no snacks for purchase. We did get it at a great price, and the staff there were great, there were just not enough of them.
- Official Description (provided by the hotel):
- Come home to the Omni Shoreham Hotel, a true Washington landmark. Located in one of the most sought after DC neighborhoods, this luxury property fuses modern comforts with distinguished service. This urban oasis is located on 11 plush acres just steps from the metro and the National Zoo. Sip a cocktail in the Marquee Bar or, during the warmer months, guests can lounge poolside at one of the "South's Best Pools" as rated by Southern Living Magazine. ... more less
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- Also Known As:
- Omni Hotel Washington Dc
- Omni Washington Dc
- Omni Shoreham Hotel Washington Dc
- Washington Dc Omni