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“Glamour and location” 5 of 5 bubbles
Review of Omni Shoreham Hotel

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Omni Shoreham Hotel
Ranked #63 of 140 Hotels in Washington DC
London
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Glamour and location”
5 of 5 bubbles Reviewed November 5, 2012

Great location near the zoo. Gorgeous huge lobby with glamorous chandeliers and pillars and marble and generally a great entrance. Very helpful staff in reception, the bar and the concierge. Big room with two doubles - very comfortable, great sleep. Would definitely recommend and stay again.

  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BernieF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6,130 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Battle Ground, Washington
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

I stayed at the Omni for business and was very pleased with the room. I had a balcony room and it made it nice to have to door open and let the breeze in. I recommend getting one. The bell staff was very nice and efficent. I would stay there again,

  • Stayed October 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank duckdog98604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
houston
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed November 3, 2012

I stayed here from 10/26/12-what was supposed to be 10/29 for the Marine Corps Marathon. The location of the hotel is wonderful, a beautiful area right next to a metro. I loved that there was a running trail directly behind the hotel so I could get my last run in the day before the marathon. The trees behind the hotel were beautiful as they have turned all the gorgeous Autumn colors. I felt very safe walking around the area as well as running on the trail alone. The lobby of the hotel is very pretty and clean, as is the rest of the hotel. The dining area which comes directly off of the lobby, was extremely nice as well. We ate breakfast as well as dinner there throughout the stay. Here is what I liked the best: due to Hurricane Sandy, my flight back to Houston was cancelled which meant I had to stay 2 extra nights in the hotel. The man at the reception desk was gracious enough to honor the price I paid through a third party website for the remainder of my trip, which saved me a great deal of money. I love that they value their customers. The bedroom was very nice and clean as was the bathroom. The bed was extremely comfortable, which was so helpful for my run while in DC. Given that the Metro and the city were shut down for a day, we were stuck in the hotel, which we actually enjoyed. We took our laptops as well as magazines down to the lobby and just enjoyed sitting at the tables, having a Starbucks coffee, while playing around on the internet. There is a great diner across the street that was delicious and about one metro stop away is a great Italian restaurant called Sorriso Ristorante & Pizzeria...I HIGHLY recommend this hotel as well as the two restaurants.


Thank you Omni Shoreham, I will definitely return when I run the Marine Corps Marathon again.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank shirinf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Shoreham Hotel, responded to this review, November 26, 2012
Congratulations on completing your marathon and thank you for allowing us to host you during your time in DC. Thank you for all of your complimentary comments and we look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oceanport, New Jersey
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed November 3, 2012

We stayed at the Omni the weekend of the Marine Corp Marathon. My niece was running in it, and we wanted to support her. The staff greated us so kindly. My great niece was traveling with us who is 2 years old. They gave her such a cute goodie bag upon checkin. We had requested adjoining rooms so she would have room to roam. Not a problem at all. At night they delivered milk and cookies to her also! The hotel was beautiful. Everything was great about our stay at the Omni. Looking forward to a return trip.

  • Stayed October 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank donna2r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Shoreham Hotel, responded to this review, November 26, 2012
Thank you for allowing us to be a part of your visit to Washington, DC. We are glad that you and your 2 year old great niece were comfortable and well taken care of. It will be our pleasure to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Collins, Colorado
Level Contributor
1 review
4 of 5 bubbles Reviewed November 1, 2012

Truly enjoyed this hotel, even after our room got hot and we had to be moved to another room. We got to check in at 10 AM in the morning, which was amazing. Close to restaurants. Pretty good breakfast buffet Attentive Staff, especially the maintenance employee that checked our AC and helped us get moved.

  • Stayed July 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank laufgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Shoreham Hotel, responded to this review, November 26, 2012
Thank you for reviewing the Omni Shoreham Hotel. We are glad that the one issue you encountered with quickly resolved so you could enjoy the remainder of your stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed November 1, 2012

I stayed at the Omni Shoreham for a week from Oct. 14, in a King room on the 8th floor. After considering many hotels in different areas, I chose the Omni Shoreham and it turned out to be a great choice.

The hotel is beautifully maintained and luxurious, with lovely public areas, bars, restaurant and gift and coffee shop. My room was perfect; a very comfortable bed, great tv and chair from which to view it.

The location is excellent, only about 12 minutes from Metro Centre by Metro ,and the station is literally a 5 minute walk from the hotel. Near the Metro and hotel are many small shops, cafe and restaurants near if you don't want to eat in. After a day in downtown DC, it was great to return to the hotel to relax, and then wander around the local area for something to eat.

Absolutely highly recommended.

Room Tip: Get a room on a high floor overlooking the creek park.
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  • Stayed October 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Slanger2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Shoreham Hotel, responded to this review, November 26, 2012
Thank you for recommending the Omni Shoreham on TripAdvisor. We are glad you enjoyed your week with us and hope you will return soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
464 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 334 helpful votes
4 of 5 bubbles Reviewed November 1, 2012

As it happened, the timing of our most recent repeat visit to the Omni Shoreham was not ideal - Washington D.C. was hit by "Superstorm Sandy" a few days after our arrival. But Hotel Manager Allan Codore + his managerial colleagues pulled-out all the stops to look after their guests, with severely depleted staff resources - more on that later.

Tempted though we might be, it would be unfair to judge this impressive, expensive, historic hotel by the largely dysfunctional Front Desk. On our arrival day, we were too early to get into our room straightaway, so we came back in late afternoon. Accompanied by our personable Porter (Joe) we tried to gain entry to our allocated room, but couldn't. Joe used his "master" keycard, only to discover the room was already occupied - first major screw-up ! We were given an alternative, hoping that was the end of our problems - it wasn't. Four days into our advance-booked weeklong stay, we returned from some sightseeing to discover we were "locked out" - Room keycards clearly not programmed correctly ! We also had difficulty getting the correct "Guest Welcome Pack", got inaccurate replies to some queries to Front Desk, had problems getting our preferred newspaper, and had to argue over a wrongly allocated "Room Service Charge" before we left. Not impressive !!

In noting these unpardonable failures on the part of particular Front Desk staff, we must also acknowledge that a young Floridian, Emily, was excellent in her Front Desk role, showing great patience & helpfulness, and we were also impressed by her colleague Natalie. But as for the other people....

"Sandy" hit the area two days before our planned departure. With transport shut down, and dangerous conditions outdoors, the Omni was missing over 50 staff. Allan & company jumped to the rescue - maintaining basic housekeeping and other essential services & most noticeably serving dinner (we would argue that the Dining Room ran better than ever that night because the mainly manager Servers were clearly focussed on taking and delivering food orders !) Well done the management team ! (they probably hadn't time to notice their laudable performance coincided with an anniversary of the hotel's official opening).

For fear it might appear that we didn't notice other "positives" during our somewhat fraught stay, we must commend the consistently helpful Concierge staff, and of course the outstanding service Hassan & his team delivered in the "Marquee Lounge". Oh, and we definitely have to give a second mention to that wonderful character Joe, who having retrieved a messy "welcome to your room" on our arrival, conducted us off the premises with humour and efficiency !

[By the way, some of the "pluses" of the Omni Shoreham's neighbourhood include "Open City" - a friendly good-value cafe / diner - and a very convenient station for the safe, clean & efficient Washington Metro]

Room Tip: Check that there isn't a guest already occupying the room allocated to you !!!
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Gooner10_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Shoreham Hotel, responded to this review, November 26, 2012
We appreciate all of your feedback and we apologize that in the midst of so many wonderful service moments our front desk was not able to live up to what you encountered from the rest of our associates. Thank you for taking the time to bring attention to Allan, Hassan, Joe, Emily, and Natalie. It will be our pleasure to share your compliments with them and we know your next visit will display the high level of service in all departments that you have come to expect at our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Omni Shoreham Hotel

Property: Omni Shoreham Hotel
Address: 2500 Calvert Street NW, Washington DC, DC 20008-2649
Phone Number:
Location: United States > District of Columbia > Washington DC > Upper Northwest , Woodley Park / Zoo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Family Hotel in Washington DC
#20 Business Hotel in Washington DC
#21 Romantic Hotel in Washington DC
#31 Luxury Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Shoreham Hotel 4*
Number of rooms: 836
Official Description (provided by the hotel):
Come home to the Omni Shoreham Hotel, a true Washington landmark. Located in one of the most sought after DC neighborhoods, this luxury property fuses modern comforts with distinguished service. This urban oasis is located on 11 plush acres just steps from the metro and the National Zoo. Sip a cocktail in the Marquee Bar or, during the warmer months, guests can lounge poolside at one of the "South's Best Pools" as rated by Southern Living Magazine. ... more   less 
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Also Known As:
Omni Hotel Washington Dc
Omni Washington Dc
Omni Shoreham Hotel Washington Dc
Washington Dc Omni

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