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“Best staff ever”

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Omni Shoreham Hotel
Ranked #72 of 142 Hotels in Washington DC
Reviewed November 3, 2012

We stayed at the Omni the weekend of the Marine Corp Marathon. My niece was running in it, and we wanted to support her. The staff greated us so kindly. My great niece was traveling with us who is 2 years old. They gave her such a cute goodie bag upon checkin. We had requested adjoining rooms so she would have room to roam. Not a problem at all. At night they delivered milk and cookies to her also! The hotel was beautiful. Everything was great about our stay at the Omni. Looking forward to a return trip.

  • Stayed: October 2012, traveled with family
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Thank donna2r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Shoreham Hotel, responded to this reviewResponded November 26, 2012

Thank you for allowing us to be a part of your visit to Washington, DC. We are glad that you and your 2 year old great niece were comfortable and well taken care of. It will be our pleasure to welcome you back again soon!

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5,443 - 5,449 of 7,048 reviews

Reviewed November 1, 2012

Truly enjoyed this hotel, even after our room got hot and we had to be moved to another room. We got to check in at 10 AM in the morning, which was amazing. Close to restaurants. Pretty good breakfast buffet Attentive Staff, especially the maintenance employee that checked our AC and helped us get moved.

  • Stayed: July 2012, traveled with family
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Thank laufgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Shoreham Hotel, responded to this reviewResponded November 26, 2012

Thank you for reviewing the Omni Shoreham Hotel. We are glad that the one issue you encountered with quickly resolved so you could enjoy the remainder of your stay with us.

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Reviewed November 1, 2012

I stayed at the Omni Shoreham for a week from Oct. 14, in a King room on the 8th floor. After considering many hotels in different areas, I chose the Omni Shoreham and it turned out to be a great choice.

The hotel is beautifully maintained and luxurious, with lovely public areas, bars, restaurant and gift and coffee shop. My room was perfect; a very comfortable bed, great tv and chair from which to view it.

The location is excellent, only about 12 minutes from Metro Centre by Metro ,and the station is literally a 5 minute walk from the hotel. Near the Metro and hotel are many small shops, cafe and restaurants near if you don't want to eat in. After a day in downtown DC, it was great to return to the hotel to relax, and then wander around the local area for something to eat.

Absolutely highly recommended.

Room Tip: Get a room on a high floor overlooking the creek park.
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  • Stayed: October 2012, traveled solo
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Thank Slanger2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Shoreham Hotel, responded to this reviewResponded November 26, 2012

Thank you for recommending the Omni Shoreham on TripAdvisor. We are glad you enjoyed your week with us and hope you will return soon!

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Reviewed November 1, 2012

As it happened, the timing of our most recent repeat visit to the Omni Shoreham was not ideal - Washington D.C. was hit by "Superstorm Sandy" a few days after our arrival. But Hotel Manager Allan Codore + his managerial colleagues pulled-out all the stops to look after their guests, with severely depleted staff resources - more on that later.

Tempted though we might be, it would be unfair to judge this impressive, expensive, historic hotel by the largely dysfunctional Front Desk. On our arrival day, we were too early to get into our room straightaway, so we came back in late afternoon. Accompanied by our personable Porter (Joe) we tried to gain entry to our allocated room, but couldn't. Joe used his "master" keycard, only to discover the room was already occupied - first major screw-up ! We were given an alternative, hoping that was the end of our problems - it wasn't. Four days into our advance-booked weeklong stay, we returned from some sightseeing to discover we were "locked out" - Room keycards clearly not programmed correctly ! We also had difficulty getting the correct "Guest Welcome Pack", got inaccurate replies to some queries to Front Desk, had problems getting our preferred newspaper, and had to argue over a wrongly allocated "Room Service Charge" before we left. Not impressive !!

In noting these unpardonable failures on the part of particular Front Desk staff, we must also acknowledge that a young Floridian, Emily, was excellent in her Front Desk role, showing great patience & helpfulness, and we were also impressed by her colleague Natalie. But as for the other people....

"Sandy" hit the area two days before our planned departure. With transport shut down, and dangerous conditions outdoors, the Omni was missing over 50 staff. Allan & company jumped to the rescue - maintaining basic housekeeping and other essential services & most noticeably serving dinner (we would argue that the Dining Room ran better than ever that night because the mainly manager Servers were clearly focussed on taking and delivering food orders !) Well done the management team ! (they probably hadn't time to notice their laudable performance coincided with an anniversary of the hotel's official opening).

For fear it might appear that we didn't notice other "positives" during our somewhat fraught stay, we must commend the consistently helpful Concierge staff, and of course the outstanding service Hassan & his team delivered in the "Marquee Lounge". Oh, and we definitely have to give a second mention to that wonderful character Joe, who having retrieved a messy "welcome to your room" on our arrival, conducted us off the premises with humour and efficiency !

[By the way, some of the "pluses" of the Omni Shoreham's neighbourhood include "Open City" - a friendly good-value cafe / diner - and a very convenient station for the safe, clean & efficient Washington Metro]

Room Tip: Check that there isn't a guest already occupying the room allocated to you !!!
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  • Stayed: October 2012, traveled as a couple
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Thank Gooner10_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Shoreham Hotel, responded to this reviewResponded November 26, 2012

We appreciate all of your feedback and we apologize that in the midst of so many wonderful service moments our front desk was not able to live up to what you encountered from the rest of our associates. Thank you for taking the time to bring attention to Allan, Hassan, Joe, Emily, and Natalie. It will be our pleasure to share your compliments with them and we know your next visit will display the high level of service in all departments that you have come to expect at our hotel.

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Reviewed October 31, 2012

This hotel is worth every penny. The staff is friendly and accommodating. The decor is gorgeous. The rooms are VERY large and updated. Everything is clean. The beds are comfy. If you join the 'select guest' program, which is free, you can have a hot or cold drink delivered to your room every morning, at no charge. There is a great diner across the street and the food is very reasonable. We travelled with our adult children and grandchildren and they made sure to give us connecting rooms. The hotel was also quiet and well insulated. We never even heard our 3 month old grandson cry through the wall next door. No noise in the hallway and no street noise either. The valet parking was quite expensive. We used it for the first night and then parked on the street a few blocks away. I highly recommend this hotel.

Room Tip: We had a room on the 8th floor, a corner room with a great view.
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  • Stayed: October 2012, traveled with family
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Thank Linda5355
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2012

I love staying at this hotel. It is so beautiful, and about a half a block from the Metro. There are a number of good restaurants within walking distance. Best of all is it proximity to the Zoo. This is such a great wrap-up to a day, or early morning walk. We ate breakfast everyday in the hotel. It is a beautiful buffet....and grabbed enough fruit and yogurt "to go" that I never needed lunch. This hotel will do everything to make you happy.

Room Tip: I don't know. I've stayed there a bunch and always been happy. I would sign up as an Omni...
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  • Stayed: October 2012, traveled with friends
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1  Thank quiltessa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2012

I've stayed at this hotel many times and rated it highly in the past. After our treatment by the smarmy and incompetent front desk staff this last trip I doubt I'll set foot it in again. We were traveling on per-arranged rates and billing. On check-in we were all told after inquiry that everything was approved. On checkout three days later the entire stay was put on our personal credit cards and we were called liars by both the front desk staff and management. They threw some forms at us, told us our cards were billed and tough luck. "Take it and leave."

So beware if you're traveling on business. They are not competent and will tell you anything. Be sure to check your bill if you don't like surprises.

  • Stayed: October 2012, traveled on business
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7  Thank jax848
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni Shoreham Hotel

Address: 2500 Calvert Street NW, Washington DC, DC 20008-2649
Phone Number:
Location: United States > District of Columbia > Washington DC > Upper Northwest , Woodley Park / Zoo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Family Hotel in Washington DC
#20 Business Hotel in Washington DC
#21 Romantic Hotel in Washington DC
#33 Luxury Hotel in Washington DC
Price Range: $85 - $465 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Shoreham Hotel 4*
Number of rooms: 836
Official Description (provided by the hotel):
Come home to the Omni Shoreham Hotel, a true Washington landmark. Located in one of the most sought after DC neighborhoods, this luxury property fuses modern comforts with distinguished service. This urban oasis is located on 11 plush acres just steps from the metro and the National Zoo. Sip a cocktail in the Marquee Bar or, during the warmer months, guests can lounge poolside at one of the "South's Best Pools" as rated by Southern Living Magazine. Enjoy a cocktail and light fares by the pool from our seasonal Splash! Bar (open Memorial Day Weekend until the week following Labor Day). ... more   less 
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Also Known As:
Omni Hotel Washington Dc
Omni Washington Dc
Omni Shoreham Hotel Washington Dc
Washington Dc Omni

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