I would stay here again despite the issues I describe below because the second front desk person, the supervisor, really did try to address my concerns in a thorough manner...
I stayed here during a prolonged power outage so everyone in the area was trying to stay at a hotel. I appreciated that they had not tripled the price (as other hotels had done) in this emergency situtation but I also noted that reservataions stated they were not at capacity. I booked the room and checked in within one to 2 hours. I was moved to the Parkview side after issues with a barking dog on the other side of the hotel. I originally was put in a room on a floor reserved for those with dogs (I did not have a dog with me). When I called to move the room within 1/2 hour after checkin the manager was not willing to move me and claimed there were no rooms available which was untrue. Security was sent to investigate the dog but did not even knock on the door with the dog until I insisted. Instead of ensuring the dog was quiet as the manager insisted was the solution (instead of moving me)(how does a hotel ensure the dog will not bark anyway?), the dog continued to yap. After insisting I got the manager to move my room. Usually when having a room moved the front desk sends a bellhop to assist and take you directly to the next room. Instead the manager told me to come back to the front desk. I told her that was not good customer service and I wanted someone to bring me my new room key. When the person did not come in a reasonable timeframe I ended up going to the front desk to get the key anyway. This time I ended up talking with a supervisor instead of the manager and she was accomodating. I was moved to opposite wing - Parkview. The rooms were to be more exclusive and quiet. The view was nice but the room on the other side of the hotel was so much larger and comfortable. Parkview rooms were like an ordinary nice hotel room whereas the other side had an entrance room before entering a large room with a spacious bathroom and walk in closet. I still encountered a barking dog on Parkview side but the dog was in the room without permission (whereas there was permission for the other dog on the otherside and the front desk knew about the dog when assigning me a room). The barking was a little further away so it was not so bad. I understand that thousands of people were looking for a room with air conditioning during the heat wave and prolonged recovery from the storm so I can understand people wanting to bring their dogs to the hotel. I didn't like how the hotel initially handled my complaints but the front desk person/supervisor responded better than the manager and tried to make my stay better despite the initial bad service. She personally followed up with the second family with the barking dog and I appreciated her providing a comped dinner for the evening. One last note the elevators were very slow. But oh how nice to have air conditioning that evening!!!!!
- Official Description (provided by the hotel):
- Come home to the Omni Shoreham Hotel, a true Washington landmark. Located in one of the most sought after DC neighborhoods, this luxury property fuses modern comforts with distinguished service. This urban oasis is located on 11 plush acres just steps from the metro and the National Zoo. Sip a cocktail in the Marquee Bar or, during the warmer months, guests can lounge poolside at one of the "South's Best Pools" as rated by Southern Living Magazine. ... more less
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- Also Known As:
- Omni Hotel Washington Dc
- Omni Washington Dc
- Omni Shoreham Hotel Washington Dc
- Washington Dc Omni