my freind and i stayed here 13 18 april on our first night the room was really noisey with sounds coming from i assume air conditioning fans so my freind and i had no sleep all night ,i telephoned down at 7.00am and delt with Christabel on the front desk who was excellent she gave us an upgarade room change and gave us a free breakfast in there wonderfull restaurant, also got us a porter to help us move which was a good help and we were still on time to start our sightseeing., when we returned from sight seeing she had left a message in the room to check that all was now well which we replied to and thanked her for her help. when we returned back to the hotel after our night out we found she had sent us a plate of fruit and cheese. We were very impressed as we know problems happen but it is how they are delt with and i can only say top maks to christobel she was brilliant. On our last night we booked through scott nichols the concierge a night tour of the monuments this was to be our last night and a trip we had left untill the end for a special end to our holiday the company we were to be picked up at the hotel on a small bus and shown the sights we waited 2 hours and no one arrived scott and christobel phoned the company many times and kept getting told it was on its way it was by now 8.00pm and as we were planning to eat after the trip we spoke to scott nichols and said we would cancel as it was now to late he was very angry with the company who he had reccomended to us and was really upset it had ruined our last evening in washington he offered us dinner and wine in the restaurant as a gesture of goodwill which we were delighted with. It was not the hotels fault the tour bus never arrived and not up to the hotel to rectify but they tried there best to make us happy, So again full marks to scott nichols and christobel.
We plant to return one day to washing and will most definately stay the omni shoreham it was in an excellent postion for walking and metro to see all the sights the shoreham rewards package is not to be missed fresh coffee every morning and free wifi was a bonus.
- Official Description (provided by the hotel):
- Come home to the Omni Shoreham Hotel, a true Washington landmark. Located in one of the most sought after DC neighborhoods, this luxury property fuses modern comforts with distinguished service. This urban oasis is located on 11 plush acres just steps from the metro and the National Zoo. Sip a cocktail in the Marquee Bar or, during the warmer months, guests can lounge poolside at one of the "South's Best Pools" as rated by Southern Living Magazine. ... more less
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- Also Known As:
- Omni Hotel Washington Dc
- Omni Washington Dc
- Omni Shoreham Hotel Washington Dc
- Washington Dc Omni