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“Good Hotel”
4 of 5 bubbles Review of Hotel Lombardy

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Hotel Lombardy
Ranked #41 of 140 Hotels in Washington DC
A TripAdvisor Member
“Good Hotel”
4 of 5 bubbles Reviewed March 9, 2013

We got good tips at the reception about the transportation in Washington. Staff is friendly, the hotel clean. The location is perfect to visit the sites in the center of Washington, for example the White House or the Lincoln Monument.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LombardyGM, General Manager at Hotel Lombardy, responded to this review, March 19, 2013
Thank you for choosing the Hotel Lombardy for your stay in Washington, DC. We are glad that you enjoyed your visit and we look forward to having you back with us.

Sincerely,

Corrado Palenzona
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,038 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (369)
Date | Rating
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English first
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed March 7, 2013

My husband and I stayed at the Lombardy for two nights in February. The attention by the bellperson at the front door was exceptional. He was helpful in small ways. We found the rooms to have character and very comfortable. My husband forgot his car key and door keys in the safe. We thought to call the Lombardy three weeks later and Dania in housekeeping was the person who found them after we checked out. She is the person who answered the phone, gave us the good news, verified they were our keys, took the delivery instructions and sent the keys to us via our chosen way. She said she was worried that we might not call and was delighted that we did! Very professional and very efficient in the handling of what would have become a huge problem for us. Dania--you are the best!

  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Janiebl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LombardyGM, General Manager at Hotel Lombardy, responded to this review, March 19, 2013
Thank you for your feedback. I am very glad that you enjoyed your stay. We take pride in providing outstanding service to our guests. I have shared your response with Denia and the rest of our staff, she was happy to be able to help. Again, thank you for choosing the Hotel Lombardy and we look forward to having you with us again.

Sincerely,

Corrado Palenzona
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed March 5, 2013

I stayed at Hotel Lombardy on business for two nights in Feb. 2013. Unfortunately I arrived very sick with a nasty cold and no voice. The staff there were very accommodating, checking to make sure I was doing OK (and not in a creepy way) - from the room service staff to the bell staff.

Room was clean and well appointed. Furnishings in that "American Heritage" feel - not my style but very nice. In my particular room, there was a foyer door between the main room and the door into the hall, which I really liked. I spent pretty much all my time there when not in meetings. Room service menu was pretty limited, and since I ate in my room for breakfast and dinner I was starting to feel those limitations by my last night. That's the only reason for 4 stars instead of 5. I would absolutely go out of my way to stay there again in the future.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KJ B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LombardyGM, General Manager at Hotel Lombardy, responded to this review, March 19, 2013
Thank you for taking the time to tell us about your visit. We are glad that you enjoyed your stay and can't wait to have you stay with us again soon.

Sincerely

Corrado Palenzona
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 2, 2013

I've stayed here several times over the last year for medical travel and it is my hotel of choice. It is clean, quaint, and a short cab ride from my destination (Georgetown). The location is great (a convenient and lovely area) and the hotel is beautiful and historic. (This trip I finally remembered to check the tag on the oh so comfy pillows so I could order them for my home).

Also, the restaurant is reasonably priced, with excellent food and service; I always eat my evening meal there.

My consistently good experience there has compelled me to write my first ever trip advisor review.

Room Tip: Some (maybe all) rooms have a kitchen type area with a small table & chairs, and a fridge. That...
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  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank K B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LombardyGM, General Manager at Hotel Lombardy, responded to this review, March 19, 2013
Thank you and congratulations on writing your first TripAdvisor review and we are glad that it is our hotel that you are writing about. We strive to offer excellent service to our guest and are glad that you get that experience each time you visit. We look forward to having you back with us again soon.

Sincerely,

Corrado Palenzona
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scituate MA
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed March 1, 2013

I recently spent 2 nights at Hotel Lombardy. It was my third stay at this hotel. I was a bit disappointed with the service this time. The first night I was there I had plans to go out. There is a vanity table with a mirror and table lamp in a small alcove. The alcove is windowless and a bit dark as its between the room and bathroom, and the light on the vanity did not work, so it was difficult to get ready. On my way out for the evening, I stopped at the front desk and told the staff, and was assured they would take care of it. I came back in late, and didn't think to check the lamp. The next morning, I was getting ready to go out, tried the lamp, and it had not been fixed - got ready in the dark again.

Also, while there, I lost my room key. I stopped at the desk to let them know and request a new one. The man at the desk seemed annoyed at me and was not friendly at all. He then gave me a new key after asking my room number without requesting any ID from me which was concerning.

After these two incident's I'm not sure I'll rush back for another stay.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank DesiScituateMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LombardyGM, General Manager at Hotel Lombardy, responded to this review, March 19, 2013
Thank you for your feedback. I apologize that our service this time was less than what I know our staff is capable of providing. We strive to provide outstanding service to all of our guest all of the time. I would like to ask if you can contact me directly with your name so that I can find out some specific information from you. I take concerns like this very serious and will definitely address these issues. I look forward to hearing from you.

Sincerely,

Corrado Palenzona
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bainbridge Island, Washington
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 25, 2013

This hotel is in better shape than some of the other "heritage" hotels in the immediate area -- perhaps more recently renovated. Very clean and spacious, with thoughtful touches (free bottled water on arrival, nice toiletries, cushy towels and robe) throughout. Gym is tiny and crowded, but why not get out and walk instead? It's an older building, so there are a few quirks -- eg, not as many power outlets (or not as conveniently placed) as our current tech-enabled culture might prescribe. Staff was ok, not super-friendly, but not intrusive, either.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank sbtrini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LombardyGM, General Manager at Hotel Lombardy, responded to this review, March 19, 2013
Thank you for your feedback! We are very happy that you enjoyed your visit. We take pride in our facility and the fact that we are a preserved hotel registered with the Historic Hotels of America. Again, thank you for choosing our hotel for your visit and we look forward to having you back.

Sincerely,

Corrado Palenzona
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
38 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed February 21, 2013

Stayed there two nights on business .Arrived late due to flight delay. Efficient check-in to comfortable room, good bed (perhaps a bit on the soft side but a matter of taste ), a coffee machine and fridge, good internet and somewhat dated bathroom( but remember this is an heritage hotel). Breakfast is à la carte ; it comes fairly quickly ( 5-10 minutes wait) and servings both days were quite generous (eggs benedict with smoked salmon were yummy). Staff was very good from receptionist offering DC map to doorman providing directions to CSV to waiters in dining room fixing up a side order of yogurt . And the complimentary paper is the Washington Post ,not USA today! I did not pay for this so I cannot comment on value.

Room Tip: Rooms at the back away from Pennsylvania avenue will be quieter
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  • Stayed February 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FrancoistheEconomist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LombardyGM, General Manager at Hotel Lombardy, responded to this review, March 19, 2013
Thank you for choosing our hotel. I am pleased to know that you enjoyed your visit and had a chance to experience our dining outlet and quality service that we provide to our guests. It was a pleasure to have you and we look forward to seeing you again soon.

Sincerely,

Corrado Palenzona
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Lombardy

Property: Hotel Lombardy
Address: 2019 Pennsylvania Ave NW, Washington DC, DC 20006
Phone Number:
Location: United States > District of Columbia > Washington DC > Foggy Bottom - GWU - West End , Upper Northwest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites
Hotel Style:
#9 Family Hotel in Washington DC
#20 Romantic Hotel in Washington DC
#25 Business Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Lombardy 3.5*
Number of rooms: 140
Official Description (provided by the hotel):
Situated in the heart of DC's Business District, Hotel Lombardy offers a classic European-style experience for discerning business and vacation travelers. A blend of historic charm and contemporary urban sophistication, our downtown boutique hotel offers elegant accommodations and exceptional hospitality just steps away from Washington, DC attractions, government buildings, and corporate destinations. ... more   less 
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Also Known As:
Lombardy Hotel Washington Dc
Lombardy Washington Dc

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