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“Location, Location, Location!” 4 of 5 bubbles
Review of JW Marriott Washington, DC

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JW Marriott Washington, DC
Ranked #63 of 140 Hotels in Washington DC
Certificate of Excellence
GreenLeadersSilver level
Little Rock, Arkansas
Level Contributor
142 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
“Location, Location, Location!”
4 of 5 bubbles Reviewed August 21, 2014

My partner and I stayed at this hotel this past Friday evening. I picked the JW Marriott because it had the best location to be within walking distance to all of the national monuments. We were greeted promptly, we had upgraded to a corner suite and they had two available. The desk clerk let us pick between the 7th and 15th floors. We were very satisfied with the room and with the view of the Washington Monument and of the Lincoln Memorial plus the White House. We arrived at 10pm and after checking in we went out exploring. We didn't return until 1 am and at that time all of the hotel restaurants were closed. However, one of the employees was greacious enough to find us some cold drinks. We were only in DC for the night and we were very pleased with the hotel and our room. We will definitely be back and will choose the JW Marriott to stay in.

Room Tip: Go ahead and upgrade to a corner suite and the higher the floor the better. Even if they tell you th...
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Kelly T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,675 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (620)
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English first
Philadelphia, Pennsylvania
Level Contributor
164 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed August 20, 2014 via mobile

Stayed here for a long weekend and overall it was very nice with a great lobby and rooms were good. For the high price of this hotel though I would not have expected the mold on the shower curtain nor the shower faucet what had the hot and cold reversed. In all the hotel was nice but keep in mind you still pretty much need to cab it to the major attractions. A normal hotel I would give this a higher rating but based on the price vs what you would expect I have to say average for this one. Shout out to the staff though they were great.

Stayed August 2014, traveled as a couple
Helpful?
2 Thank Joshua Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielMcKeon, Manager at JW Marriott Washington, DC, responded to this review, August 22, 2014
Thank you for spending your long weekend with us. We are delighted that you chose us for your recent stay in Washington D.C.! We appreciate your feedback and want you to know that we take your concerns seriously. The items you mentioned in your bathroom and more will certainly be addressed in our upcoming renovation later this year. We do hope you will give our hotel and our wonderful staff as you mentioned an opportunity to serve you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, NY
Level Contributor
200 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
4 of 5 bubbles Reviewed August 19, 2014

We met our daughter and grandchildren in DC for a mini-vacation and stayed (in adjoining rooms) at this hotel. Must preface this review by saying that this hotel is near everything - hop-on hop-off double decker bus tours are right across the street, as is the White House; wonderful restaurants, shops, etc., are all within walking distance. We also took one of the tours and walked all around the different memorials and returned to the hotel so you can easily see that everything is walkable (we parked our car and didn't move it until check out). The breakfast buffet is plentiful but, my only compliant is that the omelet station also makes waffles and, after waiting for 20 minutes realized there were 2 lines (after chef took 3 people before me) and I wasn't on the right one (should make it a bit easier for customers to figure out). Also, with the amount of kids that were in the hotel, the lines were quite large. Aside from that, food was plentiful and delicious. We didn't eat dinner at the hotel because there were so many wonderful restaurants in the area so I cannot comment on that but, if it was anything like the breakfast, I'm sure it was good. Check-in and out were very easy and getting the car from the valet service (which is the only way to park at this hotel) was done quickly and efficiently. Will definitely return to this hotel!

  • Stayed August 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank sthomas0616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed August 19, 2014

Traveled for business and brought the family. Great location, clean, and nicely appointed hotel with a generally helpful staff. As others have noted, the rooms are on the small side and the bathrooms are tiny. Our room had a problem with the a/c and we had the "engineer" visit several times during our 5-day visit. The first time he took pliers and bent open the wall vent slats then told us the cool air had been trapped. (Seriously!) The next visit he replaced a very dirty piece of foam (apparently the filter) and told us our problem would be solved. Our last complaint call resulted in the same friendly gentleman coming and playing with the thermostat a bit. We waited all night for the temperature to improve but still nothing. The day after this third complaint call/engineering visit we rec'd a call from the front desk checking on the situation and offering to move us for the last day/night. (Our request to move at the beginning of the stay was met with the response "we are completely full." ) As we had suffered with the heat for several days we decided to stay put and bear it rather than move. One other housekeeping issue was a bit of an annoyance: the number of towels and wash clothes left each day was random and never enough for our family. For example, one day we received 3 towels, 1 washcloth and 2 hand towels; the next it was 2 towels, 3 wash clothes and 4 hand towels. Is it that hard to leave 4 of each and a bath mat on a consistent basis? Puzzling. When I checked out, the young woman at the front desk remembered me from all the a/c problem calls and offered a points credit to my Marriott Rewards account due to our inconvenience with the lack of a/c. A thoughtful gesture except she never followed through... I contacted Marriott Rewards Customer Service about this stay and they addressed the situation with the hotel manager who has since credited points ...but only half of what had been originally promised. The JW has so much potential but there are better Marriott options in Washington.

  • Stayed June 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Service
Helpful?
Thank JK1263
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielMcKeon, Resident Manager at JW Marriott Washington, DC, responded to this review, August 20, 2014
Thank you for taking the time to review our property. Your feedback is truly one of the best tools we use to better service our guests in the future.

Thank you for the detailed description of the several issues that you encountered during your stay. I'll be sure that all of these scenarios are shared with both our engineering and housekeeping departments. I'm so sorry that your air conditioning unit was never fully functional during your stay. One of our top priorities is to provide all of our guests with safe and comfortable room accommodations. It appears we fell short of that goal.

You're a valued guest, and every action that we take is aimed at providing you with a positive guest experience. If you'd like to discuss any of your issues further, please do not hesitate to contact me directly and I'd be happy to assist in any way possible.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, AZ
Level Contributor
63 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 bubbles Reviewed August 19, 2014

Like others have stated, this hotel is beautiful and centrally located. Service is great and check-in simple. Aside from the usual Washington sights there are dozens of great restaurants within easy walking distance. The only downside is the costly in-room Wi-Fi!

  • Stayed August 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
Thank Scottsdalelarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Hampshire
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed August 19, 2014

The location is right in the heart of attractions and you can walk anywhere! The staff is wonderful and concierge lounge for rewards members is definitely excellent! The rooms are plenty big enough to be functional and compare to any other city size room. Bathrooms small but will be corrected soon with renovation

Room Tip: Ask for Pennsylvania Ave side but some windows are high so must stand to look out---- when you do it...
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  • Stayed August 2014, traveled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NewHampshireSunshine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed August 19, 2014

The staff is wonderful and you are close to everything!
The room was superb!
You can walk to all the attractions, restaurants, landmarks, museums.
The tourist buses stop is one block ahead.
We will definitely stay here again.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ruben L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Washington, DC

Property: JW Marriott Washington, DC
Address: 1331 Pennsylvania Avenue NW, Washington DC, DC 20004-1710
Location: United States > District of Columbia > Washington DC
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Green Hotel in Washington DC
#31 Luxury Hotel in Washington DC
#60 Romantic Hotel in Washington DC
#63 Family Hotel in Washington DC
#63 Business Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott Washington, DC 4*
Number of rooms: 777
Official Description (provided by the hotel):
Refined elegance and understated luxury welcome you at the JW Marriott Washington, DC. Our hotel benefits from a perfect location in the heart of downtown Washington, DC, near world-famous landmarks including the White House and the National Theatre. Every one of our 772 rooms and suites offer flat-screen televisions, luxury bedding, and Marriott's signature Plug-In technology panels. Additional hotel amenities include a modern fitness center and an indoor pool and whirlpool. Stop by our award-winning hotel restaurant, Avenue Grill, or order room service any time of the day or night. If you're in Washington, DC for work, you can take advantage of our full-service business center and our 29 versatile and sophisticated meeting room venues. Be sure to take time to explore the city, however; our hotel is just a block from the Metro, and within walking distance of many of downtown Washington, DC's best-known attractions. We invite you to experience the charm and quiet luxury of JW Marriott Washington, DC. ... more   less 
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Also Known As:
Jw Marriott Washington Dc Hotel Washington Dc
Marriott Washington Dc
Washington Dc Marriott

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