the lobby has a really beautiful decor with it's "hollowed out" center and lagoon on the bottom with a piano in the center. The location is clearly superb being within walking distance to all of the major interesctions and and points of interst within downtown D.C.. The service however is truly below average. The conceriage failed on multiple occasions. Most of the time there was nobody to answer the phone when we called. when returning at 10:30pm from an event, I called them to get directions back to the hotel....They gave me totally wrong directions!!! They told me to get off at an exit THAT DID NOT EXIST!!! Getting lost at that hour in D.C. is NOT advisable. Next morning we call again and are told that there are "lots of other people to help" and then hang up on us!
The valet service is slow and the staff are generally unfriendly. Other then the front desk people, the employees at this hotel are just very rude and not polite.
Now, if I was to get another room through priceline at $88.00, yes I think I would stay again, but to pay "regular fees" of $150.00 or more for this type of experience is really not worth it.
- Official Description (provided by the hotel):
- Centrally located in downtown City Center- with convenient in-lobby Metro Center access - this Washington DC hotel is an ideal spot to explore the Nation's Capitol. Enjoy stylish guestrooms with plush Grand Beds™, indulgent amenities and multiple dining venues. Utilize our full-service business center and 32 outstanding meeting rooms - just steps from Washington Convention Center. Escape to extraordinary elegance at Grand Hyatt Washington. ... more less
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- Also Known As:
- Grand Hyatt Washington Hotel Washington Dc
- Grand Hyatt Washington Dc
- Hyatt Washington Dc
- Washington Dc Hyatt