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“Nice hotel, Great location, Aweful service”

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Grand Hyatt Washington
Ranked #72 of 140 Hotels in Washington DC
GreenLeadersSilver level
BALTIMORE
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Nice hotel, Great location, Aweful service”
Reviewed May 26, 2008

the lobby has a really beautiful decor with it's "hollowed out" center and lagoon on the bottom with a piano in the center. The location is clearly superb being within walking distance to all of the major interesctions and and points of interst within downtown D.C.. The service however is truly below average. The conceriage failed on multiple occasions. Most of the time there was nobody to answer the phone when we called. when returning at 10:30pm from an event, I called them to get directions back to the hotel....They gave me totally wrong directions!!! They told me to get off at an exit THAT DID NOT EXIST!!! Getting lost at that hour in D.C. is NOT advisable. Next morning we call again and are told that there are "lots of other people to help" and then hang up on us!

The valet service is slow and the staff are generally unfriendly. Other then the front desk people, the employees at this hotel are just very rude and not polite.

Now, if I was to get another room through priceline at $88.00, yes I think I would stay again, but to pay "regular fees" of $150.00 or more for this type of experience is really not worth it.

  • Stayed May 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ITREATBACKPAIN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Washington D.C.
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 17, 2008

The hotel itself is average. My main problem is with the Valet service they provide. They have a company called QuikPark, Inc. do their valet service for them and we used this service and by the second day a brand new iPod Video Nano and the casette adapter had been stolen out of the car. This iPod was not visible in the car which means that either a valet went through different compartments of my car or left my car unlocked and either is unacceptable. The hotel managers would do nothing. Well I would not stay there. I think that the hotel needs to take responsibility for a service they provide.

  • Stayed May 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank lovesleisure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed May 15, 2008

I stayed here for 5 nights to attend a convention which was convienently located 2 blocks away.

Location:
Pros: A nice 10 minute or so walk to the White House. Within a short walking distance to about 8 very nice restaurants and a bunch of regular food and bars. Cons: About 2 blocks away from the seedy part of town.

Foyer: Beautiful! Definitely has a contemporary Italian feel. A shallow big pool is on the ground level and can been seen from all floors. Nice little breakfast/lunch/dinner area in the middle with trees and an open feel. Great little martini bar located there as well. Very convenient grab and go breakfast place located at the front. We used it a couple of times when we were in a rush. The service was extremely quick and efficient. Great!

Rooms: Very nice. Large. Clean. Perfectly made for a luxurious convention or weekend vacation.

Service: Very good. The concierge was very helpful and the bellmen were extremely pleasant. There is a little gift shop/convienent store located on the bottom floor.

  • Liked — Location and Layout
  • Disliked — Nothing!
  • Stayed March 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank shoes7000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, Ca
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 8, 2008

O.k., the location is very nice but the compliments stop there. Several people in our group with confirmed reservations backed by a credit card were told there were no available rooms and the desk clerk told us that its a common practice at this hotel. Another member of our group was moved by the staff while he was out of the room without his consent.
Front desk service is the worst, rooms are just alright, food service not so great. They get by on the location and there are other hotels with nice locations.

  • Liked — Location
  • Disliked — Service
  • Stayed April 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank SanDiego_CaHelmuth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 28, 2008

Overall, stay was not very satisfying. I will not stay here again, as there are other hotels that give better value. The internet and temperature problems (see below) are not acceptable.


Pro's (+) and con's (-) below:

(+) Friendly front desk staff was very nice and quick to check me in.

(+) Clean, spacious room. Carpet, bed mattresses and linens look new. Bathroom, sink, and shower are nice and clean.

(+) Pretty good location, ~8 blocks from white house and just a few blocks from the Verizon center.

(-) King size rooms were sold-out. Company reserved rooms for me month in advance. Could be my company's doing to give me a room with double beds. Either way, the double bed is still comfortable.

(-) Internet comes at 2 speeds: slow and slower. If I remember prices correctly, it's $9.99 for 256 kbps, and $14.99 for a faster speed (but they don't say what the speed is). WORSE: I pre-paid internet for 3 days, but it didn't work for the latter 2 days.

(-) Temperature control of the room was poor. Room was very cold, and even programming the thermostat to 90 degrees didn't warm it up. It seems like the heat only works during the night, when I woke up sweating. Otherwise, I was cold with jeans and 3 layers of shirts (t-shirt, button-down dress shirt, and pull-over sweatshirt).

  • Liked — Good location
  • Disliked — Expensive, slow internet that didn't work at all sometimes
  • Stayed April 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
Thank jla_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jupiter, FL
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed April 8, 2008

The Grand Hyatt Washington is a nice hotel, with a "lagoon" in the lobby area. Overall, here where the pros and cons:

Pros:
1. Service: I found the staff to be very friendlly and helpful. The waitstaff in the Grand Cafe lobby restaurant was very attentive.

2. Rooms: The rooms were clean and comfortable.

3. Business Center: There is an onsite business center where you can make last minute copies and print out documents.

Cons:
1. Price: The Grand Hyatt is expensive, but sometimes you can get a good deal if you're booking last minute and there is availability. I'd recommend searching the usual online websites (Orbitz, Travelocity, Hotels.com, etc.) and then going to the Hyatt website to book. If you found a lower rate on one of the travel websites, Hyatt guarantees that it will beat that rate.

2. Grand Slam Sports Bar: As good as the service is in the Grand Cafe, I found the service in the sports bar to be slow and forgetful.

Overall, a nice but pricey hotel.

  • Liked — Hotel was clean and service was good
  • Disliked — Vacancy rates appear variable, so you may not always be able to get a good price
  • Stayed January 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank JPinJupiter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
Level Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed April 6, 2008

The actual hotel building and lobby/atrium is very dated and tacky, aside from that, the guest rooms are updated, simple, and very typical of other Hyatt's we have stayed in. No flat screen TV in our room, but it did have an iHome iPod docking station.

The valet service was incredibly slow, it took the one man who was working (at 3pm, peak check-in time) at least 20 minutes to take our car (as he managed to valet the cars of a few people who'd come in after we did). Even at check out getting our car took awhile, though more people were attending to the cars. They even had "lost" one man's car--though eventually it turned up.

As typical with hotel convenience/souvenir shops the hotel's store was quite expensive. For soda's and water, shop off site.

The hotel is in a great location, easy walking distance to a variety of restaurants and bars, as well as shopping. The International Spy Museum is also a short walk, and the National Mall is also walk-able from here. Do use common sense when walking around, especially at night.

  • Stayed April 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pinkbird_creates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Washington

Property: Grand Hyatt Washington
Address: 1000 H St. NW, Washington DC, DC 20001-4520
Phone Number:
Location: United States > District of Columbia > Washington DC > Downtown / Chinatown , Penn Quarter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Green Hotel in Washington DC
#34 Luxury Hotel in Washington DC
#51 Family Hotel in Washington DC
#52 Romantic Hotel in Washington DC
#80 Business Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hyatt Washington 4*
Number of rooms: 897
Official Description (provided by the hotel):
Centrally located in downtown City Center- with convenient in-lobby Metro Center access - this Washington DC hotel is an ideal spot to explore the Nation's Capitol. Enjoy stylish guestrooms with plush Grand Beds™, indulgent amenities and multiple dining venues. Utilize our full-service business center and 32 outstanding meeting rooms - just steps from Washington Convention Center. Escape to extraordinary elegance at Grand Hyatt Washington. ... more   less 
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Also Known As:
Grand Hyatt Washington Hotel Washington Dc
Grand Hyatt Washington Dc
Hyatt Washington Dc
Washington Dc Hyatt

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