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“Best stay ever!”

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Four Seasons Hotel Washington, DC
Ranked #2 of 141 Hotels in Washington DC
Certificate of Excellence
South Houston, Texas
Level 4 Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Best stay ever!”
Reviewed November 29, 2012

This is a four seasons hotel, so of course the accommodations are exceptional and so is the service. But it's the little extras that make this particular location noteworthy. Our housekeeper noted I was extremely ill and she called room service and they sent up complimentary chicken soup and chamomile tea. The concierge picked up my prescription and delivered it to my room. I've stayed in many luxury hotels around the world but this hotel went above and beyond.

Room Tip: You can't go wrong. Take any room in this hotel!
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Travelaggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,016 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (163)
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Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 28, 2012

Classy, yet personable. Not stuffy, but you knew you were in a luxury hotel with world class service.The front desk staff was especially friendly, and the concierge had the answers when I asked the questions. Rooms were very clean and elegant. I was there on a business trip and the first floor bar was always a bustling place and a great place for good conversation.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank STLrunnerguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 28, 2012

Clean, well-appointed property with EXCELLENT staff! There's not much more to say. I went to attend a conference and we had our meetings there with full food & beverage service. Breakfast, lunch, dinner and our gala banquet were all excellent. The hotel is also a stop on the open-top sightseeing tour which was REALLY convenient. The directions the staff gave for a morning run were PERFECT and the trails were just AWESOME - along the Potomac River leading right up to the Lincoln Memorial and continuing along to the Washington Monument. I can't say enough about this property and it's staff.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DrChantler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denison, Texas
Level 5 Contributor
75 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed November 23, 2012 via mobile

The bar "bourbon steak" has an excellent bar. It is a great place to relax after sightseeing all day. Comfy couches and chairs all over with good background music. Attentive but not pushy waiters with competent drink recommendations make this a go to site.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lalasoupy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level 3 Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 18, 2012

Recenty attended a conference in Washington DC and stayed at the Four Seasons. My stay was very comfortable and the room was well appointed, with a view overlooking a nicley landscaped courtyard. The hotel is situtated at the start of Georgetown and is within easy walking distance to a multitude of shops, restaurants and bars. Service was excellent with proffessional and courteous staff. Fitness, lap pool and spa are on the premises. One drawback was the $10 daily charge for WiFi. Really? Also, while there was complimentary espresso/latte's in the lobby, a coffee machine in the room would have been handy in the morning. In all, a great stay.

Room Tip: If you are not staying in a suite, ask for a courtyard view
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TorontoRick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 6 Contributor
210 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed November 16, 2012

Took the family along while attending a conference at the hotel andhad a fabulous stay. It did not hurt being upgraded to a complimentary suite. Not our first 4S stay, but it is so easy to get used to the great service and amazing property ammenities. A true D.C. palace!

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tarynpeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed November 14, 2012

We've stayed in Four Seasons hotels around the world, including this one on a number of prior occasions. When we tried to go to sleep at night, we found that the fan in the HVAC system had a loud clatter. The maintenance personnel came to check it at midnight. They stated that they were unable to fix it and offered to turn the system entirely off (37 degrees outside), and offered us a tiny space heater to keep the room above near-freezing during the night.

This used to be a hotel, and used to be a hotel chain that paid attention to detail. But detail is more than just a nice lobby and well appointed rooms. Detail is paying attention to basic maintenance issues that make a stay comfortable. Unfortunately, very unfortunately, the Four Seasons is losing it. Incidentally, they declined to move us to another comparable room in which the HVAC system was not clattering loudly, and they did not offer us any accommodation for the inconvenience of an HVAC system that did not work, including on the rate of over $1000 per night for our room.
Perhaps it's time for another hotel chain to step to the plate and provide real luxury and attention to detail (including maintenance) for those willing to pay for it. The Four Seasons Washington DC is no longer doing so.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dantes910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsHotelDC, General Manager at Four Seasons Hotel Washington, DC, responded to this review, November 22, 2012
Dear Dantes910,

I appreciate you taking the time to share your thoughts about your recent stay at Four Seasons Washington. On behalf of my team, I would like to personally extend my apologies to you. I am sorry that the HVAC system in your room was noisy and that we were only able to fix it the following morning. I also apologize for not being able to offer you another room for the evening due to our fully committed availability and that the space heater we provided was not large enough for your room.

More importantly, I am deeply sorry that Four Seasons has disappointed you. As a company, it is our intent to provide exceptional luxury service with attention to detail, including maintenance. I am very sorry that your stay did not reflect that. I have shared your feedback with the engineering, housekeeping and front office departments to reiterate our company’s dedication to detail and service.

I am glad that our Guest Services Manager was able to assist you with your sedan and address your concerns before you left. I would welcome an opportunity to speak with you directly. Again, I am extremely sorry that your stay was not a memorable one. We only hope that you are willing to give us another chance to regain your confidence in Four Seasons and hope to be able to welcome you back.

My sincere apologies,

Yvette Thomas- Henry
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Washington, DC

Property: Four Seasons Hotel Washington, DC
Address: 2800 Pennsylvania Ave NW, Washington DC, DC 20007-3717
Phone Number:
Location: United States > District of Columbia > Washington DC > Georgetown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Washington DC
#1 Family Hotel in Washington DC
#1 Luxury Hotel in Washington DC
#3 Business Hotel in Washington DC
#7 Romantic Hotel in Washington DC
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hotel Washington, DC 5*
Number of rooms: 196
Official Description (provided by the hotel):
Located in the heart of the hip and historic Georgetown neighborhood, Four Seasons Hotel Washington offers unparalleled access to D.C.'S inspiring monuments and historic sites as well as the eclectic charm of upscale shops, restaurants, and galleries. Vibrant Georgetown is home to a rich variety of cultural attractions, stores and eateries. Listen to evocative jazz in Blues Alley, shop in the design district known as Cady's Alley and explore the C&O Canal, Georgetown Waterfront Park and Washington Harbour. Other popular attractions include the Old Stone House on M Street, Georgetown University, Georgetown Cupcakes (site of the hit show "DC Cupcakes") and of course, the famous stairs from "The Exorcist." It's an ideal base from which to explore the city. ... more   less 
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Also Known As:
4 Seasons Washington d.c.
Four Seasons Washington d.c. Hotel Washington Dc
Four Seasons Washington Dc
Washington Dc Four Seasons

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