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“Very good, but some surprising issues”

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Four Seasons Hotel Washington, DC
Ranked #1 of 141 Hotels in Washington DC
Certificate of Excellence
Toronto
Level 6 Contributor
360 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
“Very good, but some surprising issues”
Reviewed July 5, 2012

I am a Four Seasons fan, having stayed in multiple properties over the years. Was expecting the usual stellar experience in Washington, especially given it's #1 ranking on TA. Overall, it was mostly very good, but there were some surprising smaller issues.

On the positive side:
Room was quiet, clean, well-appointed.
Appreciated the 4th of July cupcake surprise (we were in town for the fireworks).
Breakfast was very good quality, well-made, service good.
Location is great, close to Georgetown and within walking distance of the Mall after the fireworks.
We had the use of the hotel car one night to get to dinner (BMW 750iL....very nice).

On the (surprisingly) not so positive side:
Someone walked into our room after we arrived; they apparently had the room the night before, but switched and got mixed up re new/old rooms; good thing we hadn't gotten undressed yet; the hotel was apologetic, but no real good explanation for why their key card was still programmed for our room. No real follow-up either...
The drain in the tub didn't seal properly; my son had to give up on his bath.
The water pressure in the shower was fine the first night, but quite poor the next 2 days.
The room was a strange shape - very long with beds on one end and the TV on the other; made it difficult to see the TV actually, it was so far away.
The room service cleaners left an old sheet sitting on top of our luggage - twice!

So, doesn't change my opinion of the chain, but hope our next experience is better.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Real_FoodieToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Four Seasons Hotel Washington, DC, responded to this review, July 13, 2012
Dear Real_FoodieToronto,

I truly appreciate you taking the time to share your feedback regarding your recent stay at Four Seasons Washington, DC. I’m pleased to hear that you found your guestroom to be quiet and clean and furthermore that both our breakfast and service met your expectations. As I am sure you know, being a Four Seasons guest, every day we strive to provide excellence in every facet of a guests stay and I am disappointed that we did not deliver that during your visit.

I want to personally apologize for the various issues you encountered as they do not represent the true Four Seasons experience. I’m deeply sorry that another guest entered your room upon arrival. Our Director of Security has looked into the incident and has retrained our staff to avoid future occurrences. In addition, I’ve spoken to our Director of Housekeeping who will address the staff member who serviced your room. Regarding the water pressure and drain issue, an engineer was dispatched to the room today to repair these issues. I only wish we were informed about these matters during your stay so that we could have fixed them immediately.

We value your feedback immensely and appreciate you bringing to our attention these matters as it helps us deliver our best on a daily basis. I can only hope that when your travels lead back to Washington D.C. you will give Four Seasons Washington another chance. If you would like to discuss your stay with me personally please contact me at the number listed below.
Sincere apologies,

Rolf Lippuner
Director of Rooms
202-944-2007
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Denia, Spain
Level 6 Contributor
96 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed July 2, 2012

Having stayed many times in DC I found this hotel to be consistently friendly, efficient, and good value for the quality and services offered. i would stay again without any problems.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kennglobus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Level 5 Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed June 27, 2012

While making the reservation, I mentioned this visit was celebrating our first anniversary. We were upgraded two tiers to a pretty suite and were surprised with bubbly and a cake in our room!

The room was truly gorgeous, absolutely spotless and very comfortable.

Great location.

We loved our stay and wished we could stay longer than one night.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wyattearp220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviewed June 27, 2012

I knew I could not go wrong choosing a Four Seasons Hotel for spa special occasion. I did not want to risk any setbacks and s=disappointments and I trust their service, so , so I chose Four Season's DC for our Father's Day weekend trip and Im delighted that did! Four Seasons made it a trip to remember and cherish. Upon arrival, our room was upgraded because we were celebrating a special occasion and we were welcomed warmly. The room was fabulous: beautiful, classy and really spacious..... A massive closet space, separate shower, tub. We were facing the courtyard, so it was clam and quiet and I just loved it.

The service was -as usual impeccable, courteous, welcoming, attentive. On father day night we received a cute complimentary Father's Day cake from the hotel. How sweet. It was just great and I left a happy camper. Only regret? I should have stayed longer. I will be back.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nyambura71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando
Level 6 Contributor
301 reviews
161 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed June 26, 2012

Service is exemplary. Rooms are clean and big. This is truly a world class hotel. Very close to shopping and dining in Georgetown. You can walk to everything in Georgetown.

Room Tip: Ask for a room facing the back. The front gets a lot of street noise.
See more room tips
  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Floridagator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Chester, Ohio
Level 6 Contributor
179 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed June 15, 2012

This is one that we will talk about for a long time. From the moment we pulled in and met the doormen to the Front Desk Manager, they were all exceptional. Walking distance to all the Georgetown shops. We had dinner in Bourbon Steak within the hotel. WOW! what a dinner and the service was great. Everything about the stay was great. My wife said the bed was so good she never wanted to leave. Public transporation was great took some getting used to, we never used it before. Ask for details in advance the Circulator bus people are rude and will not help a first timer!!

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tj3js289
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
Level 6 Contributor
97 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
Reviewed June 8, 2012

We spent just three nights here in May and we loved it. Georgetown is a great loaction - that bit quieter and more restful than the city centre and yet close enough that none of the sights are too far away. The staff at the hotel are outstanding. From the doormen to the Front Desk Manager, they were all exceptionally friendly and efficent all at once. While the hotel was busy, there was always more than enough staff to cope. We were upgraded to an enormous suite which was wonderful but I suspect that all the rooms here are finished to a very high standard. The decor is a little too conservative for my taste but that is a very small quibble - overall, we felt that this was the best place to stay in DC and we would definitely want to stay here again on our next trip.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Irishguest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Washington, DC

Property: Four Seasons Hotel Washington, DC
Address: 2800 Pennsylvania Ave NW, Washington DC, DC 20007-3717
Phone Number:
Location: United States > District of Columbia > Washington DC > Georgetown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Washington DC
#1 Spa Hotel in Washington DC
#1 Family Hotel in Washington DC
#3 Business Hotel in Washington DC
#7 Romantic Hotel in Washington DC
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hotel Washington, DC 5*
Number of rooms: 196
Official Description (provided by the hotel):
Located in the heart of the hip and historic Georgetown neighborhood, Four Seasons Hotel Washington offers unparalleled access to D.C.'S inspiring monuments and historic sites as well as the eclectic charm of upscale shops, restaurants, and galleries. Vibrant Georgetown is home to a rich variety of cultural attractions, stores and eateries. Listen to evocative jazz in Blues Alley, shop in the design district known as Cady's Alley and explore the C&O Canal, Georgetown Waterfront Park and Washington Harbour. Other popular attractions include the Old Stone House on M Street, Georgetown University, Georgetown Cupcakes (site of the hit show "DC Cupcakes") and of course, the famous stairs from "The Exorcist." It's an ideal base from which to explore the city. ... more   less 
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Also Known As:
4 Seasons Washington d.c.
Four Seasons Washington d.c. Hotel Washington Dc
Four Seasons Washington Dc
Washington Dc Four Seasons

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