I stayed at roughly a dozen hotels in the DC area over the last two months due to business commitments. I limited my selections to 3 and 4 star hotels. Out of the dozen I would rate this hotel in the top five based primarily on the quality of the room. The room was perfect in both size and decor. A secondary reason is the location because it was near many attractions.
The only issue I had was with room service. Before going up to my room, I previewed a menu in the bar and saw a hamburger for $11.00 on the menu. When I got to my room I called room service and asked for that hamburger. The bill came to over $22.00. I was charged $14.00 instead of $11.00 "because it was room service". I was charged an additional $2.50 fee "because it was room service". On top of this I was automatically charged a 20% gratuity "because it was room service". When I complained I was told that "some hotels charge $5.00 for a bottle of water". When I said, "yeah but they put $5.00 on the menu so a customer can decide up front if they want to pay it before they order it and that's not the same as putting $11.00 on the menu and charging $23.00". My complaint fell on deaf ears with the front desk and the hotel manager. They acted like they couldn't understand what I was complaining about. However, when I subsequently called the 800 number for the Kimpton chain, they agreed with me that what was done was deceptive and they made the hotel knock $10.00 off the bill. The $10.00 isn't the issue, its the way they did it. Nice hotel but be careful.
Also, during my stay we took a walk through the neighborhood and noticed some undesirables bothering folks who parked on the street near the front of the hotel. They would direct the drivers to a vacant spot that the drivers would have seen anyhow, then once the drivers exited their cars, the drivers were prompted for a "tip" for the "help" that was provided to them in helping the drivers "find" a parking spot. Hotel staff watched while this was going on and apparently did nothing as it was going on when we left and still was going on when we returned over an hour later. I guess the hotel figures it will prompt more people to pay the hotel for valet parking (over $20.00 a night) rather than parking on the street for free.
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- Also Known As:
- Kimpton Washington Dc
- Topaz Hotel Kimpton