My family and I stayed at this hotel over the July fourth weekend; I had not stayed at this particular property before, but had visited the Embassy Suites in Chicago previously so I had an idea what to expect. I can safely say this was a pleasant stay, but there were a few opportunities that I found a tad problematic.
Due to the logistical challenges of us meeting together from various cities and airports, we arrived at different times. The desk staff were pleasant and accommodating; I first entered the room to find the air conditioning off, which was a bit of a surprise given the warm day. My room was furnished with a fold-out bed in a front living area and bedroom that had two queen size beds and a rather antiquated 26" tube television. The living area featured a newer flat-screen model television and work station equipped with multiple electrical outlets for charging electronics. I was quite surprised to find the hotel did not offer wireless service in the rooms at all; there was an ethernet connection available, which I did not use. I was also quite surprised to find wireless access was offered on the lobby floor for a fee; considering there is a Starbucks across the street that offers free wireless access, I can't see a lot of guests taking advantage of this option.
There are computer kiosks located adjacent to the elevators for a quick check of email and other websites; however, I was amazed to find that a social networking website like Facebook was blocked from use on at least one of the kiosks.
Our family also took advantage of the concierge services when we were all hot, tired, didn't want to walk somewhere else to eat, and opted to order pizza in for the evening. The concierge supplied two options for us, but one of the restaurants was out of business when we tried to order. (Nationals Pizza)
The furnishings in our other room at the end of the hall showed some damage; the finish was cracking off the front, and it appeared to have possibly sustained some water damage at one time or another. That room also featured a handicapped-access shower, which meant the bathroom floor would commonly flood most of the walking surface after showering. We also noticed on multiple occasions room service trays sat in the hallway overnight into the morning before they were picked up.
There is an indoor pool available on the second floor; it was heavily used by the younger set. It appeared to be slightly larger than a lap pool.
A complimentary breakfast is served in the hotel restaurant as well as the room normally used for the manager's reception in the early evening. I found it much easier to navigate the breakfast line in the reception room rather than in the restaurant. The restaurant staff were extremely friendly and very pleasant as they engaged guests while they cleared tables.
Overall, this was a good visit. This hotel is easily accessible for both the Metro as well as a quick walk to several attractions in the area. I would be glad to stay here again, though I still find it extremely frustrating this hotel doesn't offer complimentary wireless access in the lobby. I would also expect a hotel of this caliber would be able to execute some of the smaller details more efficiently; I would hope this was an exception due to the busy holiday weekend rather than the rule.
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- Also Known As:
- Embassy Suites Washington Hotel Washington Dc
- Embassy Suites Washington Dc
- Washington Dc Embassy Suites