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“Enjoyable night in DC”

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Embassy Suites by Hilton Washington-Convention Center
Ranked #31 of 141 Hotels in Washington DC
Certificate of Excellence
Iowan
Level 5 Contributor
50 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Enjoyable night in DC”
Reviewed April 1, 2013

We got tickets to the Egg Roll, so we decided to stay in DC for the night. Hotels near the White House aren't cheap, but the Embassy Suites had a good price for a night. In addition, there was an indoor pool and hottub, which is great for the city! My kids always love pool time.

We drove in, and when we arrived at the hotel, we had to sit and wait a bit before a spot opened up to park for the valet to take the car. There was construction right at the corner, so that added to the chaos. We did eventually get into the hotel, and check in went very smoothly. We were up to our room quickly. Headed to the pool, which was extremely busy. The pool water was cool and the hottub was very hot! We only stayed there for about 15 minutes because of how crowded it was. It's a small pool to begin with, so with all the people it was pretty crazy in there. Headed down to the bar area for the free drinks and snacks. Basic, but always a great perk to have that for free! The bartenders were very efficient and friendly. Later ordered room service for supper, which was quite tasty. Slept well, no complaints about bed comfort!

In the morning, we unfortunately left before breakfast started and returned after it had ended. I always enjoy the breakfast Embassy Suites offer, so were sorry to miss this. However, there is a Starbucks right across the street. Went back to the pool to relax after walking to the White House and back, then packed up, checked out, and left. Or tried to.

They had recommended calling down to the valet about 10 minutes before we'd need the car. I tried calling both the valet and the front desk multiple times, with no answer from either. Decided that we could just head down and wait the 10 minutes in the lobby after telling them in person we'd need the car. As it turned out, there was a 30 minute wait. Wow. We had already turned in our keys, so just sat in the lobby while we waited. It was obviously very busy and the street in the front of the hotel was incredibly packed. The valets were all pretty friendly though.

Trying to get our vehicle in and out were the most stressful parts of our stay. The rest was pretty nice. It's not super close to the National Mall or White House, but certainly walkable.

Room Tip: The rooms face a building about 15 feet away. Not much choice!
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  • Stayed March 2013, traveled with family
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Helpful?
Thank iowakrb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Portland, Oregon
Level 5 Contributor
72 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 1, 2013

We have stayed at a few Embassy Suite. This was okay per the location and period the hotel was built. The location fit our DC area walks so we were pleased to stay here and will stay here again, provided they get a handle on how staff handle credit cards during reservation and check-in. This cost us and caused us considerable issues. Overall we enjoyed the hotel and staff, especially for the dinners we had and the help we received.
However following a confirmation email our credit card was compromised 3 days prior to arrival.
check your credit cards for unauthorized miss use and purchases with dates / locations.
it happened here!

Room Tip: following a confirmation email our credit card was compromised 3 days prior to arrival. check your...
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  • Stayed March 2013, traveled as a couple
    • Value
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Helpful?
2 Thank GK5454
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, North Carolina
Level 5 Contributor
97 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed March 30, 2013 via mobile

We stayed here during Spring Break and, as expected, it was packed. However, we followed the hotel's tips to eat breakfast early and had little to no wait. We had a corner room which had lots of space for the 4 of us. Location was good- 3 blocks to Metro, but mostly we walked the 8 or so blocks to the Mall. Overall a good stay during a crowded time.

  • Stayed March 2013
    • Value
    • Location
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Helpful?
Thank jbeste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
somewhere far from tahoe
Level 4 Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 28, 2013

if you valet park you should call early. The valet cost us a delay on way to airport. It took them 30 minutes to bring car around. We were late and had to re book our flight which cost us 200$. There were places out front for the car to be parked we just didnt understand what they were doing. The breakfast is stressfully crowded. The room was clean and good size for our family, I wish the parking would have not left a bad taste in our mouth. As far as location it is not what i would call close to the mall or the sights such as musuem or capitol. The metro was not convient either. We ended up walking about 1 mile to get to the smithsonian. Not too bad just a point of interest for those wondering. Cab ride was 12$ to Lincoln momument. Also my other compliant is that you could hear the other room through the air vent in the bedroom part. We could even hear a sneeze or a cough.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank coloradorbust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City
Level 4 Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 27, 2013

Stayed here 2 years ago and had a great time aside from the fact that there was major construction outside. Was therefore very excited to return this year and had even recommended the hotel to several friends.

Big mistake.

First, our room had no heat for the first couple of days and we were freezing. We had engineering in multiple times and they kept telling us that the problem was fixed and there was heat. But there was no heat. They finally fixed the heat late one evening (keeping our young son awake past his bedtime in the process), and then called back later to check on things, awakening him from sleep (even though we asked them not to call because it would awaken him).

Second, the bedroom TV was too dark, making it essentially unusable. The first engineering person came up and said that he was going to get the master controller and come back and fix it while we were out for the day. Because of our bad experience with the heating, we called and spoke with the manager to ensure that it would really repaired before we got back. Needless to say, when we returned to our room that evening the tv was still not working and there was no note or information about why. Turns out (according to their engineering staff) there is a known problem whereby large blocks of rooms are unable to have the television display properly. I was skeptical until he showed us that a new tv that worked well elsewhere did not work properly in our bedroom. He said that we were out of luck unless we changed rooms. And there were no rooms available to which we could move even if we wanted to do so (see fifth issue listed below).

Third, there is no wired Internet and the wifi is expensive and lousy.

Fourth, the customer service is terrible. No one picks up at the front desk or at the guest services hotline. I had to keep running down to the lobby to get service. When the heat remained broken for such a long time the manager promised to follow up with me to make sure that there was a satisfactory outcome and he never called back.

Fifth, on one of the many times that I ran down to the lobby for help, there was a poor guy who was attempting to check into the hotel. He was told that the hotel was overbooked and he was therefore being bumped to a hampton inn. He was appropriately outraged, but the front desk staff was completely unhelpful.

Finally, the construction that was annoying at our prior stay two years ago was still there!

Not sure what happened to this hotel in the past 2 years, but it has really gone downhill. Ruined our vacation.

  • Stayed March 2013
    • Value
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    • Cleanliness
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Helpful?
3 Thank NewYorkTraveler7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Overland Park, Kansas, United States
Level 4 Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 27, 2013

We just returned from our spring break travels in Washington. We stayed in a regular king suite with 2 adults and 2 children. The room was great since we could have separation of adults and children.
The location was great. Walking distance to the Metro Center station which gets you everywhere. Couple of the sidewalks were closed due to construction but what is a few more feet of walking when you are in DC.
Kids loved the pool, we loved the free happy hour! Complimentary breakfast is a bonus as well as we figured we saved $50 a day by not having to pay for breakfast.
Would totally stay here again.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JuliMcG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annapolis, Maryland
Level 5 Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 25, 2013

Appreciated being in a suite as I traveled with 3 middle school girls. Gave them bedroom w 2 bed and I took the sleep sofa in the living room. I hate sleep sofas but thought for sanity's sake the separate space would be worth it. Never felt like I was on a sleep sofa-it was perfectly comfortable.

Room had refrigerator, microwave & safe so that was useful.

Breakfast buffet was good-they made egg & egg white omelettes to order-but they close up early for leisure travelers, as do most hotels which advertise breakfast included-and though the dining room was full, they broke the buffet down right in front of folks in line.

Hotel staff was friendly.

Pool & fitness room on 2nd floor. It was nice to have a pool at a hotel in the city-you don't always get that as real estate is too expensive.

In room wifi is $10/day. Did not appreciate that. Parking was around $40/day. Really did not like that!

There's a great little crepe restaurant nearby, the Capital Brewing Company is nearby, Metro station, Georgetown's Circulator bus goes right by, only a couple of blocks to National Portrait Gallery, Verizon Center, Convention Center, Chinatown, the Mint, Spy Museum. By the way, it is the nicest big city Chinatown we have visited, though it has just as many non-Asian restaurants and shops as Asian. Close to Franklin. Mt Vernon and McPherson squares.

MAJOR construction going on just outside the hotel that may take a few years has roads blocked so that is a drawback. The location on 9th between H and I means an easy straight shot to the White House/Foggy Bottom/Georgetown areas.

Noise from the lobby wafts up through the atrium so that can be a drawback if you are located on a lower level atrium facing room.

All in all, a comfortable choice for a DC hotel and while the extras ran the price up, we would stay there again.

Room Tip: Noisy over atrium so go higher or not facing atrium
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dowzer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Washington-Convention Center

Property: Embassy Suites by Hilton Washington-Convention Center
Address: 900 10th Street Northwest, Washington DC, DC 20001-4405
Phone Number:
Location: United States > District of Columbia > Washington DC
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotel in Washington DC
#30 Romantic Hotel in Washington DC
#37 Family Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Washington-Convention Center 3.5*
Number of rooms: 384
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Also Known As:
Embassy Suites Washington Hotel Washington Dc
Embassy Suites Washington Dc
Washington Dc Embassy Suites

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