My friend and I stayed at the Hyatt Washington DC near the Capitol Building. We were hungry one night and the hotel conierge gave us a few restaurant flyers, one which included New York Pizza company. We decided to order from here, since the hotel said they had a good relationship with this place. This was the biggest food/restaurant mistake we made during our entire trip in Washington DC! First of all, the delivery driver and restaurant messed up our order and had to come back 3 separate times to try to get everything we ordered. Nobody bothered to call me from the restaurant to explain the situation, which is a horrible reflection on management. It took them 1 hour 15 minutes just to get a simple order of pizza, wings and fries to us. Needless to say, the food was very cold by the time it reached us. Also, it was very bland and plain tasting food. We paid way too much money for what we were given. I never received a refund or any kind of compensation for our trouble. They made us pay for the entire order upfront even though they hadn't delivered our entire order, but said they would send another driver later with the remainder of our order. The third time the delivery driver came back, he forgot to bring us a bottled water we ordered and had to walk across the street to buy one. Why on earth is it so hard to deliver a correct order on time?? Why is it so hard for management to communicate with a customer when they clearly messed up our order 3 times in a row? Don't waste your time or money with this horrible place. The very next day we ordered pizza and wings from a totally different restaurant and they had our food there in 13 minutes and it was hot, fresh and delicious. I learned my lesson this time. Next time I'm in Washington DC I will NOT order anything ever again from New York Pizza restaurant. I will also warn all my family and friends who travel to DC to not waste their time and money with this horrible place. Do yourself and your family/friends a favor and order from anybody else but this New York Pizza.
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