I was very disappointed with my recent stay at the new Marquis, mostly due to the physical property and partially due to some oversights by the staff. In short, do not stay here if you are used to typical Marriott quality and service or if you actually like to sleep.
Let me preface this by noting that I travel for business every week, all year---I stay in Marriott properties more nights than my own home. My expectation, whether it is a Fairfield Inn or Ritz Carlton, is that I have a clean, quiet room. Very simple--that's it.
Upon arriving at the property, was greeted by a bellhop that recognized me from another property that he used to work at---he handled my luggage and walked me to the front desk--great service and excellent ambassador for the Marriott brand.
This positive experience quickly went south at the check in desk. The hotel had originally placed me in an interior courtyard-facing room with two double beds. I'm Platinum traveling on business alone---why on earth would I ever want an interior room facing a noisy courtyard with two double beds?? After several minutes, they were able to find another room on a different floor with a king bed. I got my keys and went up.
When I arrived at the room, IT WAS STILL and interior room facing the courtyard. Fine, I thought, I can deal with this, its only three nights and I'm tired. Then I walked into bathroom--there was hair in the shower!! I walked back into the room and noticed some dirt or crumbs on the carpet!! Clearly this room had not been cleaned!!
I went back down to the front desk and spoke with someone who was very helpful and almost immediately found me an exterior room w/king bed on a high floor. Why didn't they just give me this room in the first place????
I can't speak to all of the rooms, but the construction quality of the room I ended up in was very, very poor---it looked like they were rushing to open the hotel and just slapped the rooms together as quickly as possible. Caulk was caked onto the counter, door, floor; there were paint splatters all over the place; there were sections of tile missing grout. Very sloppy. Not what you would expect from what is supposed to be a flagship Marriott brand and from a hotel that regularly gets $300+/night---it felt like I was staying in a half finished room. Again, I thought, fine I can live with this---I won't come back here, certainly not at these rates, but I can live with this. THEN THE NOISE STARTED.
I can't fault my neighbors in the next room---they were watching TV, talking on the phone, and conducting all their business at a normal volume. I COULD HEAR EVERYTHING. The walls in this hotel must be made out of tissue paper and balsa wood. In fact, I could see light from my neighbor's room coming through a little crack between the top of our shared wall and the ceiling. Again--very, very poor, rushed construction and not what I would expect from this brand or at this price point. This is a $300+/night hotel, not some roadside motor lodge off the highway.
Finally, there was no folio slipped under my door this morning---very annoying.
Clearly the kinks haven't been worked out yet and the physical condition of the rooms leave much to be desired. I will not be staying at this property again.
On a side note---the lounge is awesome and the food at the bar was surprisingly good.
- Official Description (provided by the hotel):
- Experience the city in style from our CityCenterDC hotel. Conveniently located near Penn Quarter, CityCenterDC, and the Verizon Center, our hotel makes it easy to explore the city's best attractions. Guests enjoy direct access to the Convention Center via an underground concourse connection. With more than 105,000 square feet of event space offering 54 breakout rooms, a grand lobby with an atrium skylight, and five retail and restaurant outlets on the ground floor, our Washington, DC convention center hotel is poised to be the city's next great social hub. Be among the first to experience the vibrant Marriott Marquis Washington, DC, a distinctive addition to the Nation's Capital. ... more less
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