We often go to the Le Pain Quotidien in our neighborhood, on Mass. Avenue. Its almost always busy. Service is usually good but sometimes very slow. There never appears to be a manager on site so one is on their own if its a bad day. Once recently our waiter brought us two free pastries because they had messed up and given us soft boiled instead of hard boiled eggs. It was a nice gesture but it didn't help me in that I am trying to lose weight!