I gave this a 4 simply due to the location, the three levels and the ambiance. Very nice, after hours chic. Somewhat upscale; noticed many men in business suits who obviously came after work. Don't see that where I'm from. Good music. However, the waitress would disappear for long periods of time. Had to ask for water twice. As we were leaving, we found out that she'd accidentally given one woman another woman's credit card. She had already left, and my cousin forgot to call her. She went on to charge other things the next day and didn't realize she'd gotten the wrong card back until she tried using the debit. Absolutely check your credit card before leaving this place; make sure they gave you the right one back. That experience alone is the reason for the low ratings.