We are never going back to Ozio. We had a birthday party at the Saturday day party at Ozio. We reserved a table and bottle service. We had a great time...and had fond memories UNTIL we saw the WRONG charge to our credit card a day later. We were overcharged. Our deal to have our party at Ozio was 2 bottles for $300, We ordered two bottles and Ozio charged us $240 per bottle ($480) and on top of that added on $140 tip!!!! So yes you added correctly, we were charged over $600 for our *$300* table. What's even more of a slap in the face is the (well over 20%) $140 tip that was added.
Mistakes happen, so the next day we decided to set up a meeting with one of Ozio's managers (Jeri) to talk about it. We were nice about it. Jeri led us to believe that she would take care of it, refund the added charges and bogus tip. Well, no she didn't do a thing. Ultimately, she completely blew us off, and never refunded the money. We tried reaching out to her again, and she has not responded AT ALL.
We are now submitting a dispute with the credit card company, and will take this as far as we need to in order to get our money back. This kind of business practice is unacceptable, pathetic, and we are not going to bend over and take it. Sorry, not gonna happen.
So, we are never going there again...and we plan to tell friends, family, bums on the street, and whoever else we can get to listen about our disappointing experience with Ozio and its management. Jeri, if you read this review, we are STILL WAITING for that refund or at least a phone call with a status update. It's the decent thing to do. Thanks.
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