We recently returned from a family trip to D.C. Decided at the last minute to do a night tour of Washington and the monuments. Should have planned ahead. Our tour guide's name was Marsha. She was also our driver. She was awful. She was rude to a foreign guest who was interpreting what she was saying to his wife who did not speak English. I understand that this was probably disturbing her, but she could have politely asked him to move closer to the back so she wouldn't lose her concentration. She called him out in front of everyone on the microphone. I was embarrassed for him, and felt awful that she had treated him so badly. Also during the tour she constantly asked for a tip. Very unprofessional. At our last stop, she said that she wasn't rushing us, but hurry up. She basically read her script and drove at the same time. She tried to be funny and entertaining while she was reading her script, but then when we were getting on and off the bus, she never looked up and smiled or spoke at all. I would never recommend this company and plan to call the hotel and tell them not to recommend any more. Also, the bus was ragged out. Our bus looked awful and worn out compared to all the other tour buses. I normally don't complain, but I felt this needed to be said. for $195 I would have expected much more professionalism.
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