I had a reservation for 2 nights, previously confirmed, and guaranteed with a credit card due to an anticipated late arrival. Upon arriving and endeavoring to check in, the staff confirmed the reservation and that there was a credit card on file, but that there were no rooms available (due to a higher priority guest?) They gave me a list of hotels in the area and said that I should call one (it was now 1:00 am). Since I would be vacating the room in 6 hours because of leaving for a meeting, I was allowed to stay the night, but I had to check out before I left for the meeting and told to find another hotel.
If Andrews Lodging is unable to honor a previously confirmed reservation, I would suggest they make arrangments for the guest to stay at another hotel and notify the guest prior to arrival. If this were a non-government business, this would have been my last stay.
I must say that there was a pleasant followup call from a customer service representative with an apology and a promise to fix this problem--but other hotels, airlines and resaturants already have policies in place to accommodate guests whose reservations are not honored, and it generally it is not just giving the customer a list of other vendors and telling them to go somewhere else.