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“No notification that reservation would not be honored.” 3 of 5 bubbles
Review of Air Force Inn Joint Base Andrews

Air Force Inn Joint Base Andrews
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Air Force Inn Joint Base Andrews
Fort Wayne
Level Contributor
52 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“No notification that reservation would not be honored.”
3 of 5 bubbles Reviewed August 14, 2012

I had a reservation for 2 nights, previously confirmed, and guaranteed with a credit card due to an anticipated late arrival. Upon arriving and endeavoring to check in, the staff confirmed the reservation and that there was a credit card on file, but that there were no rooms available (due to a higher priority guest?) They gave me a list of hotels in the area and said that I should call one (it was now 1:00 am). Since I would be vacating the room in 6 hours because of leaving for a meeting, I was allowed to stay the night, but I had to check out before I left for the meeting and told to find another hotel.
If Andrews Lodging is unable to honor a previously confirmed reservation, I would suggest they make arrangments for the guest to stay at another hotel and notify the guest prior to arrival. If this were a non-government business, this would have been my last stay.
I must say that there was a pleasant followup call from a customer service representative with an apology and a promise to fix this problem--but other hotels, airlines and resaturants already have policies in place to accommodate guests whose reservations are not honored, and it generally it is not just giving the customer a list of other vendors and telling them to go somewhere else.

  • Stayed August 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
10 Thank William P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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14 reviews from our community

Traveler rating
    7
    6
    1
    0
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See reviews for
4
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Date | Rating
  • English first
  • Any
English first
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Additional Information about Air Force Inn Joint Base Andrews

Property: Air Force Inn Joint Base Andrews
Address: 1380 California Ave, Andrews AFB, Washington DC, DC 20762-6449
Location: United States > District of Columbia > Washington DC > Adams Morgan , Upper Northwest
Hotel Style:
Ranked #8 of 38 Specialty Lodging in Washington DC
Number of rooms: 324

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