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“Tepid Coffee, No Ice Machines, Snooty Staff”

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Mandarin Oriental, Washington DC
Ranked #13 of 141 Hotels in Washington DC
Certificate of Excellence
GreenLeadersSilver level
Sacramento, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Tepid Coffee, No Ice Machines, Snooty Staff”
Reviewed July 4, 2010

I recently attended a conference in Washington, DC and this was the hotel booked for me. Upon arrival it was made clear to me that this hotel is just not for the likes of me. I realize I was not a businessman in a suit, but it's uncomfortable to feel that you are intruding on staff who have more important things to do.

When I asked where the ice machine was located, I was told somewhat derisively that ice could be delivered. When I asked where the in-room coffee maker was to be found, I was told that coffee is available in the morning (until 8:30). When I went downstairs for a cup to bring back to the room, it was TEPID.

While the room was lovely, with a view, it is not practical for conference attendees (the convention center is a $10 minimum cab ride away and one day I paid $20), and I would prefer the option of fetching my own ice and coffee. Oh! And internet access is $15 a day!

  • Stayed June 2010, traveled on business
    • Value
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    • Service
Helpful?
1 Thank Mantecagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 11, 2010

Will post more- requested early check in- they're late to normal check in already. All I've gotten so far is second class treatment and an insincere apologie. After she noted this was our anniversary ...very sad

  • Stayed June 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bloemieke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOWashingtonDCHotel, Manager at Mandarin Oriental, Washington DC, responded to this review, June 22, 2010
Dear Bloemieke,

We are very keen to learn more about your experience. Please contact me at your earliest convenience to discuss at 202-787-6112.

Sincerely,

Robert Lowe
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottesville, Virginia
Level 6 Contributor
113 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 337 helpful votes
Reviewed June 8, 2010

We have stayed at the Mandarin several times during trips to D.C., and, even though the hotel is not located conveniently located near D.C. attractions, we generally use a cab to get around D.C. and it is not any more expensive to get to theaters and restaurants from the Mandarin than from many other hotels in D.C. In some ways, we like the quiet location of the Mandarin. It is one of the few hotels in D. C. where we have actually enjoyed walking around at night. The view down to the Capitol is stunning, whether by day or night, and you have good views of several other monuments.The rooms are immaculate, the restaurant serves delicious food, and the spa is first class, although expensive, like everything else at this hotel. Check the website regularly, rates can vary quite a bit, especially on weekends. We like the rooms on the river side for their views.

  • Stayed June 2009, traveled as a couple
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Helpful?
2 Thank alashas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 3, 2010

We usually stay at other hotels in the District but the event we were attending was at this hotel. The rooms are nice and large, clean and the staff was amazingly helpful and courteous. We enjoyed staying on one of the Club Level floors and the Tai Pan lounge was great for grabbing breakfast, afternoon snacks and drinks. Well worth the slight extra cost. Although the restaurant we had lunch in wasn't great, the overall experience at this hotel was very good. We wish it were a bit closer to the other restaurants and tourist destinations.

Stayed May 2010, traveled on business
Helpful?
Thank Okcathy124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOWashingtonDCHotel, Manager at Mandarin Oriental, Washington DC, responded to this review, June 14, 2010
Dear Okcathy124,

We are delighted to hear of your positive experience and we thank you for sharing! It is unfortunate that the location did not contribute to your overall satisfaction and for this we do apologize. There have been others that have not particularly enjoyed our location as well and it seems a bit odd considering the many marvelous Washington D.C. treasures at our doorstep. I hope you will indulge me for just a moment as I wish to point out the many attributes of the Washington Waterfront.

It is most definitely true that during the late evening hours, the area around the hotel tends to be very quite. The sleepy streets are welcome to some but not all and we certainly understand that; but the overall location offers something for everyone, be it convenience to air travel, unique Washington experiences on the water or ease to popular tourist destinations.

We built here in order to take advantage of the proximity to Capitol Hill, airports and Union Station, the Smithsonian Museums and the Washington Waterfront, and of course, the incredible views. Nowhere in the city can you spy the monuments quite like you can from Mandarin Oriental; the Washington Monument greets you upon arrival, the Capitol Building is framed beautifully by cherry trees from our front cul de sac, and the Jefferson Memorial is just steps away via our own private footbridge. The Jefferson Memorial’s adjacent Tidal Basin is a marvelous place to picnic or paddle boat, and the neighboring DC Fish Market, a series of large boats stretched along the channel, sells fresh and cooked seafood to locals and tourists alike. Quick access to Metro and all of the cities major arteries including 395 & 295, 14th Street and Rock Creek Parkway converging at our back door.

So we hope guests will consider exploring our unique location and allow us to assist in navigating this small and lesser known quadrant of the city; there truly is a great deal to offer.

I would be delighted to discuss any of the above. Feel free to call 202-787-6112, my direct line, or speak with the hotel concierge to learn more about the neighborhoods of south west Washington. We look forward to your next visit and again, thank you for your candid feedback!


Warm Regards,

Robert Lowe
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Level 5 Contributor
87 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed May 28, 2010

My husband and I stayed one night after our anniversary dinner at Cityzen. We live in the area so we weren't staying for the location and the sightseeing, but as many others have noted this is not a good location for anything other than the cherry blossoms. One look at a map should help one to figure this out though. That said, the hotel itself is very nice, and bit large and a bit impersonal but that is sort of the nature of a hotel this size. The rooms are luxurious, not the best I've stayed in at this price range but the bathrooms are huge and luxurious and everything is clean and as it should be. I had heard the spa was very good and it definitely lived up to my expectations - the facilities are top notch, with a large locker area that was spotless, and very nice treatment rooms. I would definitely come back just to do spa treatments. The restaurant, Cityzen, was excellent and is consistently named as one of the best restaurants in DC, but you need reservations well in advance. The other restaurant where we had breakfast was only ok - it seemed like they wanted to push everyone into having the buffet so they didn't have to bother with serving you. We ate a la carte for half the price of the buffet and without getting up and down to get everything ourselves. As I said, I do live in the area and I've been a few times to the jazz nights they have in their lobby - very fun, a little loud, and good but expensive drinks. If you don't mind taking a cab everywhere from the hotel this isn't a bad choice.

  • Stayed May 2010, traveled as a couple
    • Value
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Helpful?
1 Thank oscarfelix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 22, 2010

The Mandarin in DC is a great hotel with the best rooms in town, but its in an odd location. I wouldn't recommend walking around the area at night because the streets are empty. For people who want to walk around in the evening or have restaurants near by I would recommend looking at hotels near Dupont or even right by the White House.

Otherwise the hotel is great. The rooms are large and well appointed. Hands down the best shower at any hotel (except maybe the Mandarin in NYC).

  • Stayed March 2010, traveled on business
    • Value
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Helpful?
1 Thank AZTennisGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level 4 Contributor
43 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed May 16, 2010

We spent one night at this hotel because we were dining at CityZen -- one of our favorite restaurants in the US. I splurged by reserving a corner room with a river view to enjoy before and after dinner. They didn't have any of those rooms available when we checked in, and it turned out to be hours before we finally got into an acceptable room. I was shocked at how badly the front desk handled the whole situation. Kudos to the bellman and (eventually) the manager for resolving things.

The room we finally received was beautiful and the location of the hotel is great. But the visit was definitely soured by our check-in experience. I agree with the comments that the staff here needs training and a better attitude.

  • Stayed May 2010, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank octeckels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Washington DC

Property: Mandarin Oriental, Washington DC
Address: 1330 Maryland Avenue, SW, Washington DC, DC 20024-2100
Phone Number:
Location: United States > District of Columbia > Washington DC
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Washington DC
#8 Luxury Hotel in Washington DC
#13 Business Hotel in Washington DC
#14 Green Hotel in Washington DC
#17 Family Hotel in Washington DC
#24 Romantic Hotel in Washington DC
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mandarin Oriental, Washington DC 5*
Number of rooms: 373
Official Description (provided by the hotel):
Summer is when the Nation’s Capital is most welcoming. Visitors can fill their itineraries with fun outdoor festivals, live concerts, thought-provoking museum exhibits, professional sports, along with some of the world’s most recognized monuments and the nation’s most cherished memorials. As Washington’s only hotel featuring views of the monuments and the water, Mandarin Oriental, Washington DC is at the center of everything. Now featuring dramatically refreshed luxury guestrooms, MO is located just steps from the Jefferson Memorial and the beautiful cherry tree-lined Tidal Basin. Our honored guests also enjoy very short walks to the National Mall, museums of the Smithsonian Institution, Washington Monument, and the White House. Business travelers will appreciate swift transfers between Ronald Reagan National Airport, Union Station, U.S. Capitol, and House and Senate Office Buildings. Mandarin Oriental Hotel Group is famous for providing legendary service, excellent dining, arresting design, and immersive spas that rejuvenate body and mind. Our hotel presents you with an experience that is uniquely Washington and always mindful of our oriental heritage. Are you a fan? ... more   less 
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Also Known As:
Mandarin Oriental, Washington d.c. Hotel Washington Dc
Mandarin Oriental Hotel Washington Dc
Mandarin Oriental Washington Dc
Mandarin Washington Dc
Washington Dc Mandarin Oriental

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