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“Anniversary Trip” 4 of 5 stars
Review of Mandarin Oriental, Washington DC

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Mandarin Oriental, Washington DC
5.0 of 5 Hotel   |   1330 Maryland Avenue, SW, Washington DC, DC 20024   |  
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Special Offer
Complimentary 3rd Night
Ranked #15 of 140 Hotels in Washington DC
Certificate of Excellence
GreenLeadersGold level
Boston, Massachusetts
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Anniversary Trip”
4 of 5 stars Reviewed February 4, 2013

This is our 4th stay at the Mandarin to celebrate our anniversary. I noticed some distinct differences from our last trip when we were upgraded to a suite after booking a tai pan level- room, and receiving a complimentary bottle of champagne. Neither of those happened this year. I know I should not expect "freebies", however, our loyalty to this hotel among the hundred+ in the DC area should account for something? We upgraded to a suite on our own and walked away with a hefty hotel bill (which should be expected). Anyway, the spa was wonderful, as usual. Room service was great. We went to CityZen last year, but opted to stay in this year. Good time overall.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Bagokie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,430 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (320)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Charlottesville, Virginia
1 review
5 of 5 stars Reviewed February 4, 2013

I and guest have now stayed at the M.O. on 5 separate occasions since about June, 2012, with my most recent stay the weekend of Feb. 2. Through the friendly and helpful efforts of Tim Harleth (I believe Tim to be the Assistant Manager) Tim has arranged beautiful rooms that fully accommodated each of my parties. The hotel is beautiful and all the service, from bell persons, to car parks, to housekeeping, and certainly front desk personnel has been as crisp and friendly as I have ever experienced. Bravo Tim and Co!

Room Tip: Rooms with a view of the water are to my preference.
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Gary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Level Contributor
3 reviews
5 of 5 stars Reviewed February 3, 2013

Recently stayed at the Mandarin Oriental Washington DC for a birthday getaway and was incredibly impressed with the hotel and the exceptional customer service of ALL the staff. Prior to our stay we spoke with Jack, the Concierge, who gave fabulous recommendations and made reservations on our behalf (all of which were fabulous by the way). Our entire stay at the hotel was an incredible and very memorable experience. We absolutely couldn't have been happier. The property was gorgeous and the room very nice. Location worked out perfectly for all the restaurants and museums we visited. Would highly recommend to anyone seeking an elegant and special hotel experience. Looking forward to our next visit.

Room Tip: Enjoyed the delux city view room that overlooked Washington Monument. Gorgeous view.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank A W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed January 26, 2013 via mobile

When I heard the company that I work for was sending us to the Mandarin Oriental, well I was stoked. But then I saw the price tag for Inauguration Week: $1,000 usd a night!! For that type of money I had high expectations, but boy was I in for a surprise.

The rooms are small, like New York type of small. But that was not the problem. The first day they left a welcoming present, a tray with "jamon serrano", nuts and chocolate. Well, that tray stayed in my room for 4 days, and no one took it out. The same thing with a replica of the White House made out of chocolate and flowers. They just keep bringing stuff in but not out.

But the granddaddy of all the thing that are wrong with this hotel is: the toilet seat in my bathroom had brown stains in it!! That is just disgusting!!

The staff did go up to my room and clean it, they offered my a bottle of wine, but I don't complain because I want free stuff (I mean this is a $1,000 dollars room!!) I complain because I want things to be done correctly.

The one good thing you can say about this place is the concierge service they have is one of the best. The problem is you don't seep on the concierge desk.

So, if you think of staying in the Mandarin Oriental my advice to you is: Run, run as fast and as far as you can.

Stayed January 2013
Helpful?
1 Thank DiegoLdeC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed January 23, 2013

We stayed at the Mandarin when the DC area suffered a major power outage and it was an unpleasant experience all round as the hotel was slammed and under staffed. We were given a "do - over" due to the circumstances which I appreciated and we took advantage of it recently. The room was as requested with a rollaway. The bar experience before dinner was excellent and the service was what we expected on the first stay. The front desk was extemely hospitable and we felt much, much better after the second stay. Yes, $40 (mandatory) concierge and $15 internet (I hate that one more) is expensive after you paid full rate for the room - I do wish they would look at that. However it is the Mandarin Oriental after all and if the service is up to par, it won't sting that much. We all have the opportunity to stay somewhere less expensive if that is the prime motivation.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Paul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlottesville, Virginia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 20, 2013

I stayed at the Mandarin a couple of months ago for a short work trip and was very impressed.

The service was excellent. I left my computer charger at home and the concierge (I believe her name was Lynn) was kind enough to loan me her personal charger.

The property itself is beautiful. My room had a stunning view of the Potomac and was well furnished The bed was very comfortable. The bathroom was incredible. I also had access to the Tai Pan club, and enjoyed a very nice breakfast there.

The only downside is that the location is somewhat removed. Also, the room service lunch I had was mediocre (but quite pricey). I should mention that the ABA rate I got was pretty reasonable, so make sure to check that rate if you are a member.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank coloskier88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed January 13, 2013

My husband and I stayed here over the holidays for one night. We had a premium water view room which was small and had stains on the furniture. The bar in the lobby was nice but freezing. Room service was just average. You have to pay for wifi and it is not very strong! Parking $50 for one night! Did not feel like it was the luxury experience you would expect from the mandarin. We will try the ritz or four seasons next time.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank 100nyc23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Washington DC

Property: Mandarin Oriental, Washington DC
Address: 1330 Maryland Avenue, SW, Washington DC, DC 20024
Phone Number:
Location: United States > District of Columbia > Washington DC
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Washington DC
#6 Green Hotel in Washington DC
#10 Luxury Hotel in Washington DC
#13 Business Hotel in Washington DC
#17 Family Hotel in Washington DC
#24 Romantic Hotel in Washington DC
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mandarin Oriental, Washington DC 5*
Number of rooms: 397
Official Description (provided by the hotel):
Famous for providing creative dining, intuitive service, gorgeous design and indulgent spas, Mandarin Oriental has created fans all over the world. The Asian heritage of our brand blends with the distinctive culture, art and politics of Washington, D.C. Guests will enjoy an easy walk to the National Mall and museums of the Smithsonian Institution. And the District's best new neighborhoods for dining and entertainment are just minutes away. Within the hotel, Muze offers all-day dining where local ingredients are infused with Asian flavors and traditional cooking techniques in an inspired space overlooking the Washington Marina. The Empress Lounge features intriguing craft cocktails and indoor or outdoor seating overlooking the garden. The comfort of in-room dining is offered 24 hours a day. The Spa at Mandarin Oriental is a destination in itself; the largest hotel spa in Washington. Treatments and journeys are created to energize, relax and promote wellness. This is a reserve of privileged access. Set back from Washington's powerful pace where guests are well cared for. Close enough and connected to one of the world's most powerful and surprising cites. ... more   less 
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Also Known As:
Mandarin Oriental, Washington d.c. Hotel Washington Dc
Mandarin Oriental Hotel Washington Dc
Mandarin Oriental Washington Dc
Mandarin Washington Dc
Washington Dc Mandarin Oriental

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