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“Absolutely Wonderful Experience! Would highly recommend!”

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Mandarin Oriental, Washington DC
Ranked #16 of 140 Hotels in Washington DC
Certificate of Excellence
GreenLeadersSilver level
Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Absolutely Wonderful Experience! Would highly recommend!”
Reviewed February 3, 2013

Recently stayed at the Mandarin Oriental Washington DC for a birthday getaway and was incredibly impressed with the hotel and the exceptional customer service of ALL the staff. Prior to our stay we spoke with Jack, the Concierge, who gave fabulous recommendations and made reservations on our behalf (all of which were fabulous by the way). Our entire stay at the hotel was an incredible and very memorable experience. We absolutely couldn't have been happier. The property was gorgeous and the room very nice. Location worked out perfectly for all the restaurants and museums we visited. Would highly recommend to anyone seeking an elegant and special hotel experience. Looking forward to our next visit.

Room Tip: Enjoyed the delux city view room that overlooked Washington Monument. Gorgeous view.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank A W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,735 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (379)
Date | Rating
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English first
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 26, 2013 via mobile

When I heard the company that I work for was sending us to the Mandarin Oriental, well I was stoked. But then I saw the price tag for Inauguration Week: $1,000 usd a night!! For that type of money I had high expectations, but boy was I in for a surprise.

The rooms are small, like New York type of small. But that was not the problem. The first day they left a welcoming present, a tray with "jamon serrano", nuts and chocolate. Well, that tray stayed in my room for 4 days, and no one took it out. The same thing with a replica of the White House made out of chocolate and flowers. They just keep bringing stuff in but not out.

But the granddaddy of all the thing that are wrong with this hotel is: the toilet seat in my bathroom had brown stains in it!! That is just disgusting!!

The staff did go up to my room and clean it, they offered my a bottle of wine, but I don't complain because I want free stuff (I mean this is a $1,000 dollars room!!) I complain because I want things to be done correctly.

The one good thing you can say about this place is the concierge service they have is one of the best. The problem is you don't seep on the concierge desk.

So, if you think of staying in the Mandarin Oriental my advice to you is: Run, run as fast and as far as you can.

Stayed January 2013
Helpful?
1 Thank DiegoLdeC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
65 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed January 23, 2013

We stayed at the Mandarin when the DC area suffered a major power outage and it was an unpleasant experience all round as the hotel was slammed and under staffed. We were given a "do - over" due to the circumstances which I appreciated and we took advantage of it recently. The room was as requested with a rollaway. The bar experience before dinner was excellent and the service was what we expected on the first stay. The front desk was extemely hospitable and we felt much, much better after the second stay. Yes, $40 (mandatory) concierge and $15 internet (I hate that one more) is expensive after you paid full rate for the room - I do wish they would look at that. However it is the Mandarin Oriental after all and if the service is up to par, it won't sting that much. We all have the opportunity to stay somewhere less expensive if that is the prime motivation.

  • Stayed December 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Paul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlottesville, Virginia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 20, 2013

I stayed at the Mandarin a couple of months ago for a short work trip and was very impressed.

The service was excellent. I left my computer charger at home and the concierge (I believe her name was Lynn) was kind enough to loan me her personal charger.

The property itself is beautiful. My room had a stunning view of the Potomac and was well furnished The bed was very comfortable. The bathroom was incredible. I also had access to the Tai Pan club, and enjoyed a very nice breakfast there.

The only downside is that the location is somewhat removed. Also, the room service lunch I had was mediocre (but quite pricey). I should mention that the ABA rate I got was pretty reasonable, so make sure to check that rate if you are a member.

  • Stayed November 2012, traveled on business
    • Value
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Helpful?
1 Thank coloskier88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 13, 2013

My husband and I stayed here over the holidays for one night. We had a premium water view room which was small and had stains on the furniture. The bar in the lobby was nice but freezing. Room service was just average. You have to pay for wifi and it is not very strong! Parking $50 for one night! Did not feel like it was the luxury experience you would expect from the mandarin. We will try the ritz or four seasons next time.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 100nyc23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 11, 2013

My wife and I stayed at the Mandarin Oriental here in Washington DC for New Years Eve. The hotel is beautiful, however the service was surprisingly bad. We stayed at the hotel soecifically for their New Years Eve Party, however the hotel concierge nor the hotel staff had any information about their New Years Eve event despite posters being placed throughout the hotel advertising the event. After we waited 20 minutes for an answer, the concierge told us the event was sold out. Later on I called the hotel lounge manager and was able to make a reservation for the party which WAS NOT SOLD OUT. The concierge apparently just told us the event was sold out because she didn't want to go to the trouble of finding out what was going on in HER OWN HOTEL. The service at the New Years Eve event was horrible. We were seated for about 15 minutes without being acknowledged by a server. I ended up going up to a waiter and asking for someone to be sent over. Apparently there was a mixup and our waitress didn't realize our table( #123) was her's. The food was decent, but later in the evening my wife ran into our waitress who was coming out of a stall in the restroom. The waitress was apparently very busy because she left without washing her hands. We have no idea what she did in the privacy of that stall, but she should have washed her hands no matter what. Needless to say, we called it a night. To top things off, the hotel charges $42 per night for parking. They don't bother to share that with you until checkout so beware. We won't be returning to this hotel....EVER

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vern1906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgia
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed January 4, 2013

If you have a family DON'T stay here. We booked two nights for our NYE trip to DC with our kids. We splurged and booked concierge so we wouldn't have to buy breakfast and we would have some snacks. Well... imagine our surprise that on check in, we were told that the concierge lounge was closed for a month AS IT ALWAYS IS from Dec 15 - Jan 17 and to "compensate" us, the hotel was going to comp two breakfasts and give us $50 resort credit. I'm like "what about our kids - they were on the reservation too..." They didn't care - just cited the $50 resort credit. However, the thing is - this credit did not go far. It was $100 for 2 adults and 2 kids to eat breakfast buffet in the Sou'wester restaurant. $100. Seriously? The breakfast buffet consisted of scrambled eggs, potatoes, meats, french toast and bagel/pastries and was $32 for adults and $16 for children. That's it. There was a charge for juice, and an "upcharge" for omelet. Since when? The prices were ridiculous. Even though we were on concierge, we were still charged $15 a day for internet, and this had to be taken off our bill at check-out. $40/day Valet is mandatory. Also, each of the concierge rooms had an "honor bar" (makes no sense why this wasn't comped, because the concierge lounge was closed) and the drinks were $4/soda, $12 nuts, etc.

We did feel "nickeled and dimed" at the hotel. Everything was a charge, an upcharge, or additional fee. The hotel was just not family friendly --- this may be a plus for some guests or business travelers. We took the kids to the bar for dinner after a long day at the Smithsonian and there was very little "family friendly" dishes. We ordered the cheese plate to share ($23) and the antipasta plate - the cheese plate consisted of two types of blue cheese and brie, and the antipasta contained cured meats that were foreign to most elementary school kids. Our kids just stared blankly and ate 5 grapes.

The hotel was inconveniently located. It was not close to anything, even though all of the employees there acted like it was a "quick 2 block walk from the Smithsonian..." It isn't. You pretty much need to take a cab anywhere - but the good news is that it isn't pricey. Cost us $10 for our family of 4 to cab to the Capitol - not bad at all. The doormen and staff were all extremely friendly, but the hotel is NOT family friendly. Let's just say that the hotel TV has Al-Jazeera but not the Disney Channel or Nickelodeon.

Despite the constraints, the staff truly tried to help. We returned from a very windy day with kids with chapped lips. We called down to the front desk and asked if they had any chap stick or blistex - the concierge had security unlock the gift shop in order to send it up. However - they didn't sell it! What hotel store doesn't have chapstick for its guests? The CVS closed early, so hubby went over the next morning.

That said, I must say that we had an excellent room. Had a wonderful view of the Washington Monument (Note: no fireworks on NYE) and the bathroom was among the best we have had, wtih marble walls/floors and a TV next to the giant soak tub. The beds were doubles, but five star quality with down duvets and pillows. In short, an excellent and very comfortable sleep. We were welcomed the first night with marshmellows, M&Ms, chocolate and water bottles - but we did not see any of these items throughout our stay, and the water bottles were not replenished the next night (that was a surprise - everywhere we have ever stayed, we have had our water refreshed.)

There is now a Starbucks across the street, and a new sandwich shop just opened - but it looks like it is only open for lunch. It would be worthwhile for it to stay open later and compete with the ridiculous offerings by the Mandarin.

We look forward to going back to DC next year with our family... As for the Mandarin, we won't be back.

Room Tip: Go for concierge level over 4th of July to have incredible view of Washington Monument.
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dunnhorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Washington DC

Property: Mandarin Oriental, Washington DC
Address: 1330 Maryland Avenue, SW, Washington DC, DC 20024-2100
Phone Number:
Location: United States > District of Columbia > Washington DC
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Washington DC
#9 Luxury Hotel in Washington DC
#13 Business Hotel in Washington DC
#14 Green Hotel in Washington DC
#17 Family Hotel in Washington DC
#24 Romantic Hotel in Washington DC
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Washington DC 5*
Number of rooms: 373
Official Description (provided by the hotel):
It’s springtime in the nation’s capital and there’s no better place to celebrate the new blooms and warm weather than Mandarin Oriental, Washington DC. Now featuring dramatically refreshed luxury guestrooms, MO is located just steps from the Tidal Basin and is soon to be surrounded by millions of the famous cherry blossoms. Our honored guests also enjoy very short walks to the National Mall, museums of the Smithsonian Institution, Washington Monument and the White House. Business travelers will appreciate swift transfers between Ronald Reagan National Airport, Union Station, U.S. Capitol and House and Senate Office Buildings. Mandarin Oriental Hotel Group is famous for providing legendary service, excellent dining, arresting design and immersive spas that rejuvenate body and mind. Our hotel presents you with an experience that is uniquely Washington and always mindful of our oriental heritage. We welcome you to become a fan. ... more   less 
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Also Known As:
Mandarin Oriental, Washington d.c. Hotel Washington Dc
Mandarin Oriental Hotel Washington Dc
Mandarin Oriental Washington Dc
Mandarin Washington Dc
Washington Dc Mandarin Oriental

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