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Sofitel Washington DC
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Reviews (3,320)
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Reviewed November 12, 2013

This hotel is superbly located within a short walk from the White House and close to the Mall with its Museums, Memorials and parkland as well as the major government buildings. A short hop by taxi from most attractions in Washington and near many good restaurants.

This is a luxury hotel ideally located so you can expect to pay a lot but if you can afford the cost it is well worth it.

The bedroom was large with an attractive modern decor with large comfortable king size bed. Accor pride themselves on their superb bed specification. The bedroom was well lit from lamps and naturally with windows along the long wall and the bed facing out towards the windows. There was good blackout with the curtains. A slight noise was audible from the road but this was not enough to disturb sleep. The hall leading to the bathroom was on the opposite side to the entry door which meant you had a comfortable area for dressing next to a large wardrobe. A nice touch in our room was a small recess suitable for the suitcase to be placed on a rack.The bathroom was four piece with separate shower to the bath. It felt spacious and luxurious. The was great attention to detail such as the two reading lamps above the bed in addition to the bedside lamps. The rooms are quiet apart from the major fault that the bedroom doors do not have anti slam or cushioning resulting in heavy and load closure of adjacent guestroom doors. Did not cause any problem when we wanted to sleep.

Service at reception was quick and polite even when under the stress of a large number of people waiting at the reception desk. There were always two or three receptionists. The concierge were so helpful giving sound advice and assistance in booking where to eat locally.

The lounge and bar was sometimes very busy, noisy and crowded due to functions but at other times it was a pleasant place to relax after a hard day. The furniture did however showsigns of wear and need of replacement. OK for a normal hotel but not in a 5 star hotel. The staff service were mixed in the bar with some good service and some mediocre especially when we arrived at the end of a long day in Washington to ask if tea was being served. We were not amused when we were asked if it was for take away with a little condescending edge until we confirmed we were guests at the hotel. Should not happen.

The breakfasts were a delight with excellent service and "alors" if you ask you can find full fat yoghurt in an american hotel. The Indian waiter was particularly good. Beware breakfast is expensive and extra to the room cost but it certainly sets up the day well.

  • Stayed: October 2013, traveled as a couple
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1  Thank FoodieArch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna Chaley C, Guest Relations Manager at Sofitel Washington DC, responded to this reviewResponded November 19, 2013

Thank you for taking the time to provide such a thorough review of your stay with us. It seems you have come expect a high standard from Accor properties, as you should, I am pleased to know we met those expectations. As you mentioned, we pride ourselves in the comfort and luxury of our accommodations, and in the warmth and genuineness of our service. We look forward to welcoming you back again soon.

Truly,
Anna

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Reviewed November 11, 2013

My family and I stayed at the Sofitel for a long weekend getaway. We rented a junior suite to provide some privacy but was disappointed at the size of the room. Although there were sliding doors to separate the living room and the bedroom, I would have thought the room would be larger. It was also situated immediately in front of the elevators. With the sliding doors closed, we were unable to hear the ringing of the elevators but you could certainly hear it from the living room. The bed was very comfortable and we all had a good night's sleep.

We ended up having breakfast both mornings at the hotel restaurant. It's a bit small it's best to arrive early to avoid a wait. The food was delicious, specially the croissants. We also liked the fact that you get French press coffee, so it's fresh. We had great service the first day, when we were served by Taofik (sp?). He was very attentive and made sure we were satisfied. The next day however, we had another server and it took forever to get our food. It was finally brought out when we asked him how long it would be. By that time, the food was not hot. We mentioned this to Taofik when he came by to say hello an he took care of it.

As others mentioned, the only parking option is valet at $52 per day so this is a bit pricey but they bring the car around pretty quickly.

Location is ideal, as you can walk to many nearby museums and monuments.

I've stayed in DC a few times and have never been completely satisfied by the hotels however, I would certainly go back to the Sofitel.

  • Stayed: November 2013, traveled with family
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1  Thank GMan61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna Chaley C, Guest Relations Manager at Sofitel Washington DC, responded to this reviewResponded November 12, 2013

Thank you for choosing Sofitel for your family trip to Washington D.C. I will pass on your kind words about Toufik, and I am happy to know that you enjoyed our breakfast. It is hard not to with those croissants! For your next visit you may want to book a Prestige Suite. These are larger than our junior suites, and face outwards to the street. They have the same comfortable pull out sofa option, and given the size, there is a regular door that separates the bedroom from the living room area. This may be a great option when you come back again!

Truly,
Anna

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Reviewed November 9, 2013

This stately and expensive hotel is superbly situated, with the White House just around the corner, a metro station close by and also at an acceptable distance from the (National) Mall with its splendid memorials and great museums. It is a fifteen minutes walk to the Walter E. Washington Convention Center. The staff was pleasant and helpful. The first of my 5 nights stay in the hotel was in a Superior room. However, these rooms are on the backside and offer no street view but overlook a rather dark inner courtyard. This is not a problem when you have booked for one night but may be a depressing idea when you stay longer. The next day a kind lady at the reception helped me to find another room (Luxury room) and this was perfect. The rooms are large and meticulously clean, the bed and the bathroom are perfect. What I missed was the possibility to make a cup of coffee or tea.
Considering the substantial size of the hotel the breakfast room is relatively small. This brings me to the only minor negative aspect of the hotel, but this is a very personal opinion. Breakfast can only be ordered, with prices reflecting the size of the hotel, while I prefer a buffet breakfast. Considering the hotel price, it also would not seem illogical that breakfast is included, but this may be a naive idea. Fortunately, at the other side of the street and opposite the main entrance of the hotel, is a Devon & Blakely, with a large choice of coffees, sandwiches, croissants, cakes, salads and soups. This is a fine address for (generally take-away) breakfast and lunch. Certainly I was not the only Sofitel guest who preferred to have breakfast here.

Room Tip: Superior rooms offer no street view.
  • Stayed: November 2013, traveled solo
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2  Thank h_vanbuuren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna Chaley C, Guest Relations Manager at Sofitel Washington DC, responded to this reviewResponded November 10, 2013

Thank you for choosing Sofitel Washington D.C. I am glad our Front Desk Ambassadors were able to find you a room that you were comfortable in, and that you enjoyed the service you experienced with us. For your next visit be sure to request a coffee maker in the room, which we can provide complimentary. There is also complimentary coffee and tea each morning served in Le Bar.

Truly,
Anna

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Reviewed November 9, 2013

My husband and I stayed five nights in this beautiful hotel on the corner of H St. and 15th in Room 916, overlooking 15th, Bobby Vann's Steak House, and a business building (king room). Rooms on the southern end of the hotel facing east would overlook Lafayette Park and the White House...next time we might request that. From the ninth floor traffic noise was audible, but muffled; did not bother us at all.

Arriving by taxi, there is a small inset (two car space) in busy 15th St. to unload your luggage, also a few spaces usually available on the street where you could pull a car in long enough to unload. Parking however is valet only, $52/night. We rented a car for two days from Enterprise on Vermont St,. a three short block's walk west, to tour Annapolis and Mt. Vernon, and the rental and valet parking all worked out conveniently. The bellmen were courteous and efficient, not pushy.

The exterior of the building is attractive with inviting outdoor seating and international flags (it's a French chain). Plush, smallish lobby with smooth check-in from pleasant, professional staff.

Our room was lovely, just as in reviewers' photos, with safe, mini bar, robes & slippers, comfortable, plush bed, maybe a bit soft. Maids were unobtrusive and quiet. Only complaint was our towels were not replaced for three days, probably because we re-fold them to keep things looking neat, but still it was obvious they were used. The beds do not have a top sheet, so we left housekeeping a note requesting one, which was done. Greatly appreciated.

We had room service one night, hamburgers and soup. It was nicely served; food was okay. Tea and coffee are complimentary every morning in the posh bar, but no food at all. There is the White House Deli immediately across the street with good pastry and breakfast burritos, but on weekday mornings only. Starbucks and Cosi and others are within two block's walk. The hotel restaurant is open for a lovely, but expensive breakfast.

For dining, we ate at Siroc, and Ceiba and Old Ebbitt Grill. All were in close walking distance with excellent food and ambience; the Old Ebbitt was our favorite. You will pay over $100/couple at all three for dinner, but it was worth it. We walked past the Occidental Grill near the Willard Hotel, looked very nice, so we'll try it next visit. Did not eat at the hotel restaurant...looked sleek and elegant, but the contemporary decor and the menu just didn't invite us.

We loved being two blocks from the White House. Walked over there several times, saw the presidential motorcade leaving twice, with all the resultant security. It's quite impressive. Plus we walked all over downtown, the mall, the museums. The hotel area feels very safe with many business people, tourists, joggers, etc. at all hours. However, there are MANY homeless who overtake the lovely little parks every evening (the smell of urine is quite strong) and were crowded into the doorway of an abandoned shoe store two blocks away on 14th St. They did not approach anyone that we saw, but it puts a definite negative undertone to being downtown.

Oh, the WiFi and flat screen tv worked great in the room. The staff were lovely; several spoke French. This is a very well-managed hotel and we will be back!

Room Tip: Higher up east-facing rooms would overlook the White House.
  • Stayed: November 2013, traveled as a couple
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2  Thank Toonces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna Chaley C, Guest Relations Manager at Sofitel Washington DC, responded to this reviewResponded November 10, 2013

Thank you for your thorough review of your visit to Washington! It seems you were fortunate enough to see some of the unique benefits we experience as neighbors to the White House and many prime touristic sites, how lucky! We do have luxury rooms that face 15th Street and H Street, but just to clarify, none of the rooms overlook Lafayette Park and the White House directly. There are just a block away, and as you noticed a very short walk. We look forward to welcoming you back, and thank you again for choosing Sofitel.

Truly,
Anna

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Reviewed November 9, 2013

Quite pricey, but we booked late. We stayed here for the first time having been at the Sofitel New York (see review). We booked a Junior Suite, and were told that we had been upgraded to the next suite up. The suite was nice, but no different to the suite in New York, and not as well set out. We had asked for a room without a communicating door, and were surprised to find that there was a door. However, there was no noise. The room was nicely furnished, and had a lot of windows. However the windows were narrow, and the curtains thick, which meant that they could not be drawn fully, so not as much light as we would like. As common with Sofitel, the bed is both large and very comfortable. More important was the bathroom. Nice separate shower, but real problem with the bath. Very disappointing for a 5star hotel. Short, and shallow, max water level was 8 inches, and legs sticking out at the end, and I am only 5ft 10ins. As a result impossible to relax, and water goes cold. More like a Holiday Inn. Also bath towels short, not a bath sheet at all, we asked for larger towels, but they are all the same size! Contrast with New York, deep bath, and large bath towels!

We elected to have breakfast in the hotel. Service was good and for a 5star hotel not expensive. You got a small free uplifting drink, apple carrot and ginger, and bread and pastries are included. Only concern was that the bill varied each time and 18% service was added.

I am a Gold member and so entitled to late check out. However I had to fight for this, availability problems, which is always annoying. Front desk were helpful, however, and a particular mention for the concierge and doormen, who were very good and nice. They even spoke French, not just bonjour!

Room Tip: There is some traffic noise, which resonates off the buildings, so upper floors are better.
  • Stayed: November 2013, traveled as a couple
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Thank lteast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna Chaley C, Guest Relations Manager at Sofitel Washington DC, responded to this reviewResponded November 10, 2013

Thank you for your loyalty to Sofitel and AccorHotels worldwide. As a valued Gold member of our Le Club program you receive benefits in Washington, like in all other Sofitel properties, such as welcome drinks in Le Bar, a complimentary upgrade in your room category and late checkout upon availability. As you mentioned, this may have been slightly complicated only because of the limited availability of your prestige suite room type. That said, I am happy they were able to accommodate and I will pass on your compliments to our Concierge team. I hope we will have the opportunity to welcome you back again on your travels to Washington D.C.

Truly,
Anna

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