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Sofitel Washington DC
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Reviews (3,332)
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Reviewed January 1, 2013

Hotel and service were excellent! Staff was just a little too overpowering to be of best service! Be sure to have plenty of tip money. We CAN do some things ourselves! If they can back off just a little, this would be one of the best places we have ever stayed at.

Room Tip: Our room was great. I'm sure the rest of them are just as good.
  • Stayed: December 2012, traveled as a couple
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1  Thank artklos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renou, General Manager at Sofitel Washington DC, responded to this reviewResponded January 9, 2013

Thank you for welcoming 2013 with us at Sofitel Washington D.C. I am happy to know you enjoyed your trip and our team's attention to service. Our priority is our guests' comfort and convenience, and I can assure you that any assistance offered from our ambassadors is well intended. If you prefer to carry your own luggage, for example, just say so, and our bellman will be happy to show you to the elevator. Tip only as you see fit, we just want you to enjoy!

Truly,
Anna Chaley Croll
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2012

Parfait in all aspects .

location
service
rooms
food

No better place to stay in Washington DC for the money. It was an oasis of tranquillity in a capital city with a french accent to its service. Washington DC is wonderful city to visit surprisingly quiet in the centre and all the iconic sights to see.We stayed for 4 nights and is just about right lengh of time to see the main sights.

  • Stayed: June 2012, traveled with family
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2  Thank ozziesyorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renou, General Manager at Sofitel Washington DC, responded to this reviewResponded January 9, 2013

Thank you for your loyalty to Sofitel, and for visiting Sofitel Washington D.C. I am sure you were able to take advantage of our central downtown location to visit all of the monuments, museums and attractions. Now you must come back to see us when the weather warms up. The city will be busy with tons of outdoor activities and sidewalk cafes!

Truly,
Anna Chaley Croll
Guest Relations Manager

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Reviewed December 30, 2012

My husband and I live only 30 minutes from DC, but enjoy the occasional overnight trip away from the Va 'burbs and this is our go to hotel. The location is perfect as it's within walking distance of fabulous restaurants and monuments as well as a short cab ride to the livey U Street Corrider. The staff and service is impeccable. We were meeting friends for our annual holiday dinner and decided to stay over so we could also celebrate our anniversary. Upon hearing this, we were immediately given a room upgrade and shortly after, a lovely dessert was delivered to our room with a note wishing us a happy anniversary. The hotel has a European vibe, a great restaurant, cozy bar and awesome 24 hr room service (great after enjoying the bars on U ;) I have to mention their security team as being wonderful as well. Once home, we discovered we had forgotten our phone charger and I was immediately put through to security who promtly checked the room and called me back to say they had found it. I can't wait for our next little escape!

  • Stayed: December 2012
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3  Thank 2bluepoints
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renou, General Manager at Sofitel Washington DC, responded to this reviewResponded January 9, 2013

We are honored to be your "staycation" getaway of choice, and hope you enjoyed a very special anniversary celebration with us. We look forward to welcoming you in 2013, but don't wait until your anniversary, come back for a winter escape or to welcome spring and the cherry blossoms!!

Truly,
Anna Chaley Croll
Guest Relations Manager

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Reviewed December 30, 2012

We spent two wonderful nights at this hotel. Everyone was so friendly! The rooms are very comfortable, the bar was fun and the drinks good and room service breakfast very nice. Highly recommended for business or pleasure.

A great location in downtown DC. You can absolutely walk everywhere.

Love the French touches everywhere: the "Bonjour" greeting, Occitane toiletries, the photos of Paris everywhere... very nice!

  • Stayed: December 2012, traveled as a couple
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1  Thank happydiddly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renou, General Manager at Sofitel Washington DC, responded to this reviewResponded January 9, 2013

Merci beaucoup! Thank you for choosing Sofitel Washington D.C. Each Sofitel worldwide has its own unique identity and connection to the local culture, all while embracing a familar French touch. You will find a welcoming "bonjour" anywhere you visit! I hope for the opportunity to welcome you back again soon.

Truly,
Anna Chaley Croll
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2012

We spent a night the sofitel, the welcome was very warm and the staff very attentive to our needs. We set the system to keep the room at 68 and had a rather difficult night when we realize the morning after that the system did not do what it was supposed to do. We expressed the event to the front desk and they honestly could not have cared less about our lack of comfort that night. Does this mean that the customer is no longer a priority from the time they are ready to check out? I hope the management will read this review and reply accordingly. Otherwise great location in the heart of downtown, excellent amenities, inside and out. Will return assuming that these problems are guaranteed to be resolved.

  • Stayed: December 2012, traveled on business
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2  Thank Marc O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renou, General Manager at Sofitel Washington DC, responded to this reviewResponded December 29, 2012

Thank you for choosing Sofitel for your visit to Washington D.C. Although I am pleased to know you enjoyed your welcome, and the service from our ambassadors, I am sorry to hear that you felt your feedback at checkout was not properly acknowledged. I can assure you that we take situations like this very seriously, and appreciate when our guests take the time to bring them to our attention so that we may quickly find a resolution. I know that the engineering team was sent to your room following your departure, and were able to adjust the unit. I am confident when you return to stay with us again that you will enjoy a flawless Sofitel experience.

Truly,
Anna Chaley Croll
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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