We spent a night the sofitel, the welcome was very warm and the staff very attentive to our needs. We set the system to keep the room at 68 and had a rather difficult night when we realize the morning after that the system did not do what it was supposed to do. We expressed the event to the front desk and they honestly could not have cared less about our lack of comfort that night. Does this mean that the customer is no longer a priority from the time they are ready to check out? I hope the management will read this review and reply accordingly. Otherwise great location in the heart of downtown, excellent amenities, inside and out. Will return assuming that these problems are guaranteed to be resolved.
- Official Description (provided by the hotel):
- Sofitel Washington DC Lafayette Square represents one of the most exclusive locations in the nation's capital. Discover this contemporary downtown Washington DC hotel, situated at the corner of Lafayette Square, bordering the White House. Our downtown DC hotel accommodations occupy an updated historic landmark, first erected in 1880. Celebrate Sofitel's "art de vivre" within this luxury hotel in downtown Washington DC - marked by distinctive style, superb cuisine, and incomparable service. ... more less
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- Also Known As:
- Sofitel Washington Dc Hotel Washington Dc
- Accor Washington Dc
- Washington Dc Sofitel