Wow, if this is now D.C's no1 hotel, I feel sorry for you guys and I shan't be returning. I returned about a week and a half ago from a four night stay here and I was very disappointed. The door and reception staff were very welcoming on arrival, and the door staff remained so throughout the stay. Opening the taxi doors as I stepped out, always offering a 'welcome back' etc, this really helped make the rest of the medicrity.
I wouldnt say I am demanding traveller, but I would say I'm among the target market for this brand, a travelling young professional, and when I pay that amount for a service I expect to get it.
As its been a few days since I returned I probably would have forgot most of this things that erked me so much but I'll recall what still annoys me.
I found the houskeeping service very inconsistent. I got to the room in the late afternoon, no slippers. Nevermind, i thought, I won't use them right now anyway, they'll bring some in the morning. When did turn up? Night number 4.
Used a glass to have a sip of water to take some antibiotics evening 1. The half filled glass, with saturday's lipgloss, was still there on monday evening.
There is a doorbell on the room, but the housekeeping staff barely used it. Just walked it.
2 nights out of 4 my room wasn't turned down, fair enough, I was in the room late on the first night. The second night, left in the early evening, came back at 1. Still no turn down.
I learnt my lesson, I decided call down for turn down when left the room. Now how can you honestly say you've turned down a room and leave the empty martini glass brought up from the bar downstairs? And leave the iron out?
It was really annoying that the bathroom products that were actually used, weren't replaced. Instead I just recieved additional bottles of the ones I never needed. Nothing more frustrating then getting in the shower and realising the shower gel hasn't been replaced. Only a quarter bottle from the previous day, that wasn't even left in the soap dish, not to say that's where the confusion lay.
I was allowed to check out late, which was nice, but when it came down to actually checking out, I waited for 20 minutes while the manager gave some guests checking in her version of the Zagat guide. Now I realise that its important to give guest recommendations etc, but a queue of other guests trying to check in was building up. Surely it would have been better to offer the guest you are with the chance to go up to their room, put their things down and relax, and they can then come down in their own time and ask for you.
When it finally came time to leave, I have to say, I wasn't sad to go. Go thing too, because after I collect my bags from storage it almost felt like a was propelled out the door into a taxi, by what seemed to be a rather stressed out bellman.
After my experience, I couldn't honestly recommend this hotel.
- Official Description (provided by the hotel):
- Sofitel Washington DC Lafayette Square represents one of the most exclusive locations in the nation's capital. Discover this contemporary downtown Washington DC hotel, situated at the corner of Lafayette Square, bordering the White House. Our downtown DC hotel accommodations occupy an updated historic landmark, first erected in 1880. Celebrate Sofitel's "art de vivre" within this luxury hotel in downtown Washington DC - marked by distinctive style, superb cuisine, and incomparable service. ... more less
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- Also Known As:
- Sofitel Washington Dc Hotel Washington Dc
- Accor Washington Dc
- Washington Dc Sofitel