After making an 8:15 PM reservation using a well-known reservation APP including directions, we were delayed about 10 minutes and called ahead to let the Aria know we were delayed. Having walked about 40 minutes in the Washington DC brisk cold and with only less than 300 yards left, we were told that they were shutting down for the night. Again, the APP provided reservation til at least 8:30 PM. Then, again, I understand not wanting to stay open late if there are not enough customers, but then in these circumstances a simple apology might have made this poor customer service more palatable.
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