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“Not such a good experience”

Private DC Segway Tours
Ranked #26 of 139 Tours in Washington DC
Certificate of Excellence
More attraction details
Attraction details
Owner description: Private DC Segway Tours allows you to see and experience more without the distraction of a large group. We specialize in small group tours. Your guide will take photographs of you with beautiful Washington DC in the background, so bring your camera or camera phone. Without the distraction of others we are able to glide smoother and more streamline from one site to the next.
Toronto, Canada
Level Contributor
72 reviews
37 attraction reviews
common_n_attraction_reviews_1bd8 24 helpful votes
“Not such a good experience”
Reviewed May 19, 2013

I find Darnelle rather rude. For a person who is not quick in learning a new thing, she does not make it easy for you, especially knowing you have paid and there is no way to get a refund. She also talks down to people sometimes, which I find annoying.

Visited May 2013
Helpful?
9 Thank Lynette O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dcsegtours, Lead Trainer at Private DC Segway Tours, responded to this review, May 20, 2013
First, we want to sincerely apologize for your experience and we thank you for your review. We are saddened that you did not give us an opportunity to take you on our wonderful tour. From start to finish we dedicate and commit ourselves to giving all of our guests an enjoyable and memorable experience. From the time that we begin training and up until the end of the tour, we are totally focused on the comfort, safety and well being of all of our guests.

We make sure to pay detailed attention to each and every concern that our guests may have. Prior to booking and with full awareness of our reservation process, you made it very clear that you were scared to operate the Segway machine. And on your own accord, and in spite of your own fear, you decided to proceed and make a reservation for our tour.

A special note was taken of your expressed fear and we made sure to take extra precautions to allow you to start the four step training process early before the arrival of the rest of the guests.

We hoped that this extra step of accommodation would help minimize your fears, but the extra time that was given helped to no avail. Your frustration with not being able to learn how to operate the machine was exacerbated even more so when the other new beginners arrived, and were able to learn and gain control over their Segway machines in less time.

As segway trainers we know that this can be extremely frustrating for guests like yourself who express difficulty with learning new things, which you made clear to us prior to stepping on the Segway machine and in your review on trip advisor. We understand that all individuals are unique and learn things differently. And for that reason, we always remain calm and encourage individuals like yourself to take extra time.

We have a 4 step training process and the other guests who were also on time were able to complete all four steps. Despite them arriving after you, having far less time, and fully completing all steps within their training, you were unfortunately still trying to complete step one.

Nonetheless, we remained calm and in no way tried to rush you. We proceeded to continue with your training but with added words of encouragement letting you know that "you could do it." Unfortunately our repetitive and encouraging words were taken as rude and belittling and we apologize for that.

As you began to further realize your own inability of operating the Segway machine you got extremely frustrated and decided on you own accord to discontinue your extended training process and not partake in our tour. We wished that we could have done more to help you learn better but there is only so much that can be done on our end and all accommodations and encouragement tactics had been exhausted. And again, we apologize for your experience.

And in the end we still thank you for your review. But we will have to take heart in all of the other reviews and reviewers that exceptionally describe and compliment the care, concern, and patience that I give and have given to each and every customer. Thank you.

Darnelle
Lead Trainer
Private DC Segway Tours
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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458 reviews from our community

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Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
“This was the highlight of our visit to Washington DC!!”
Reviewed May 13, 2013

I must admit I was a little bit nervous learning to ride a Segway around Washington DC. Corey and Darnelle were very patient, informative and encouraging. within a short time we were buzzing around the city effortlessly. This was truly the highlight of our visit. we got an overall view of the city, the sites and learned some things from our informative guides that I did not know from attending school. extremely interesting I would recommend this to anyone visiting the Washington DC area this for company went above and beyond

Visited May 2013
Helpful?
1 Thank Reeniebops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mill Valley, California
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
“Best time ever!”
Reviewed May 13, 2013

Our tour with Private DC Segway Tours was the highlight of our trip to DC. Both Corey and Darnell were so patient with our party of 3 (especially me who needed a lot of extra help because I'm such a klutz!) during the training process. We almost thought we were not going to be able to actually do the tour. However, we persevered and in the end all felt comfortable on the Segways. The tour was informative and entertaining - so much fun! Recommend to all who want to see DC monuments in a short amount of time. Book in advance so you don't miss this opportunity - make sure you ask for Corey and Darnell. They are the best!

Visited April 2013
Helpful?
1 Thank JasmineCC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitby, Canada
2 reviews
“Fantastic Segway Tour of Washington”
Reviewed May 13, 2013

It was superb ans a lot of fun! I recommend it to everybody. There were 4 of us and 2 did not speak English. We booked the tour over a phone and were a little bit scary because we did not know if we could control a segway properly. All the frights disappeared when Corey and Darnell started teaching us. It was so much fun with Corey screaming, joking, and laughing. It did take some time since you have to do proper moves and you do not do them in other vehicles even on a bicycle. After we learned everything and Corey made sure we really did we started our tour of monuments. It was amazing at night and all the tour went very smoothly. Corey is a very experiencing tour guide; he knows all the bumps on the road and shows them to the group. We did not experience any problems with muscle sore after the tour.

Visited May 2013
Helpful?
Thank ValKap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, South Dakota, United States
2 reviews
“AMAZING ONCE IN A LIFE TIME EXPERIENCE”
Reviewed May 8, 2013

I booked a private segway tour in Washington DC on May 2, 2013 and had the time of my life. Cory, the guide and his girlfriend are AMAZING teachers and really take their time to train all the first-timers before the tour starts.
The groups are kept small, I only had 3 in my group, and the guides give you plenty of time to get off and explore the area's.
They have a vast amout of knowledge and historical information that they are more than willing to share with the groups, which makes the experience much more rewarding and entertaining.
I would highly encourage everybody to use this tour, it is well worth the money to do the deluxe tour and YOU WILL HAVE A BLAST!!!!!!!!! Thank you so much , Vicki Beckler, travel nurse

Visited May 2013
Helpful?
Thank Vicki B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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