A week before our trip, I was reviewing the hotel details online when I noticed that it was a pet friendly hotel. My son has asthma and this particular winter has been especially rough due to the harsh flu season and high pollen count in Los Angeles.
I called the hotel and spoke to a woman at the front desk. When I asked if any rooms were pet-free, she said the higher floors were pet-free and she would put us on the 9th floor. But knowing that hotels generally don’t/can’t guarantee this type of request, I asked again and also told her I would totally understand if it couldn’t be done. I just needed her to confirm this before I canceled my reservation. She ASSURED me very pleasantly that it wouldn’t be a problem.
Cut to arrival date…get to the front desk and an older gentleman assists us. When I explain my conversation with the female associate, he simply says, “There’s no note about that on your reservation”, then gives us a room on the 3RD FLOOR without trying to look into it any further. What was really disappointing was his lack of concern about my son’s asthma. He tells me that the all the rooms can have pets then continues with “I see that you booked the room through Expedia. Are you sure you spoke to the hotel when you called?”. WOW.
Not sure which associate had the right information but I would expect every employee would know the correct process/procedures of the hotel so miscommunication like this can be avoided.
Fortunately, the manager was very understanding and helpful and got us a room on the 7th floor. Although our stay was pleasant enough (Trader Joe’s & Metro nearby, clean & spacious room), with the outdated kitchen, lack of temperature control, noise level from the outside AND adjoining wall (sounded like a frat party on 2 of the nights!), I don’t plan on staying here again when we return in the summer.
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- Also Known As:
- Washington Suites Georgetown Hotel Washington Dc
- Washington Hotel Georgetown
- Washington Hotel Dc