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“Nice rooms, rude service”

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Holiday Inn Express Hotel & Suites Washington DC-Northeast
Ranked #117 of 141 Hotels in Washington DC
Certificate of Excellence
Reviewed September 28, 2009

Some nice new rooms and was upgraded since I am a Gold member, but one of the female clerks was very rude and short with me. I don't plan on coming back because of the experience.

  • Stayed: September 2009, traveled on business
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1  Thank frolixo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 22, 2009

I'm a fan of tripadvisor and find these reviews generally helpful and accurate. This is the first review I have written and do so out a feeling of obligation to my fellow travelers. I often travel to DC and have had many great stays at different hotels in the area. This was my first stay at this hotel. The hotel itself is very comfortable, but that in no way makes up for its location. They offer a free shuttle from Union Station mainly because to walk from the nearest Metro station would most likely be your last mistake, period. The surrounding area is not only frightening from a personal safety standpoint but offers zero amenities to the traveler. Unless you like eating at Checkers or Taco Bell. The shuttle is a nice service but only runs from the hotel once (that's right once) an hour. DC has amazing restaurants and sights to be seen, if you are interested in these opportunities DO NOT stay here. DC was busy and this was a last minute requirement. Holiday Inn Express hotels have always been an enjoyable and relaxing place to stay and if you plan on being in DC and never leaving the property, well okay. The price was excessive considering, $213.00 after taxes. For that price you are much, much better served elsewhere, especially with the convenience of the metro.

  • Stayed: September 2009, traveled on business
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2  Thank sbsangler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 22, 2009

The desk clerk - Brian - actually found someone to take his place at the desk to come and pick up us 4 older women who had been travelling since 2AM the previous night. He picked us up from another hotel that had really messed up our reservation and put us in a smoking room. Brian was our "angel". This hotel is very clean, great breakfast and EXCELLENT STAFF and the shuttle was a big plus. Would definitely recommend this one.

  • Stayed: September 2009, traveled with friends
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Thank taffy217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2009

This was the one hotel in our 10-city road trip that had very few reviews here, so I was a little nervous. But to be honest, this was one of the nicest hotels I've ever been in. The rooms are bright, clean, and comfortable. The bathrooms and mattresses are amazing and much better than your average hotel. Everything is just new and clean. There's free Wi-Fi and the included breakfast was absolutely delicious (try the cinnamon roll).

Why is this not getting full points? Well, we had an issue when checking in - the receptionist didn't find our pre-paid, travel-agency booked reservations. I know this can happen to anyone, but the way she handled it was unnerving at best. Very rude. We offered to call the agency to have them confirm, but I was completely ignored for most of the process.

Still, the rooms and the free hourly shuttle service to Union Station made up for it. I'd definitely return.

  • Stayed: August 2009, traveled as a couple
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Thank kanada2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2009

DO NOT listen to the BAD reviews. This hotel was GREAT! Clean rooms, comfortable beds, good air conditioning, nice size swimming pool, and small jacuzzi but holds 7 adults easily.
Their is a shuttle that runs its guests to Union Station every hour. This shuttle has a sign up list where you choose the hour you ride which most people do not sign up for then becoming disgruntled when the shuttle is not available on their time schedule. The shuttle drivers are however amazing and very helpful. Great addition to a great hotel.
An unfriendly employee was handled by management the morning after the incident.

Overall this has been a great stay for our family.

  • Stayed: August 2009, traveled with family
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Thank LMC_28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2009

Fabulous hotel. Close to everything. Amazing shuttle service that takes you to Union Station. Reasonable, good breakfast and laundry rooms, and the staff is incredible. They even had a barbecue for Priority Club members and David Cook did a wonderful job. Brian helped us quite a bit with our directions and he and David and the rest of the staff were just great. Location is fine. I would stay there again if in D.C.

  • Stayed: August 2009, traveled with family
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Thank Mariefla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2009

The hotel itself is fine. The rooms are great, and the staff is first rate. The swimming pool... not so much, and the hot tub is a bit of a joke.

But this area is in one of the worst areas of D.C. A cab driver told me that lots of cabbies won't take people to that area of town, and won't go there for pick-ups. You're nowhere near the Metro, so if you don't have a car, that means you're limited to using the hotel's hourly shuttle to Union Station.

I would recommend the HI on the Mall, or the HIE just across from Georgetown in Rosslyn. It's right by the Metro, and, my cabbie friend told me, the neighborhood is safe 24/7/

  • Stayed: June 2009, traveled solo
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3  Thank J_Clovenhoof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Washington DC-Northeast

Address: 1917 Bladensburg Rd NE, Washington DC, DC 20002-1811
Phone Number:
Location: United States > District of Columbia > Washington DC
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #117 of 141 Hotels in Washington DC
Price Range: $205 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hotel & Suites Washington DC-Northeast 3*
Number of rooms: 125
Official Description (provided by the hotel):
The Holiday Inn Express Hotel and Suites of Northeast Washington is near many top attractions. Visitors enjoy a full American breakfast buffet included in the rate, on site parking at a reasonable cost. Union Station and Metro are within 2 miles, giving travelers easy access to our hotel. Our complimentary shuttle will take you at pre-set times to Union Station, from there you can see all the major attractions, museums and get to your meeting quickly too. Ronald Reagan National Airport (DCA)is less than 10 miles away. Visitors can immerse themselves in history while visiting the 19 museums of the Smithsonian Institute or popular, downtown Washington, DC memorials. In addition, our 900 square feet of meeting space and a 24-hour business center can help you host a conference during your stay. Our hotel rooms overlooking DC offer entertainment for the whole family with free high-speed, wired and wireless Internet access in every room. Unwind anytime in the 24-hour fitness center, indoor heated pool or whirlpool. For a complimentary hot breakfast and a convenient stay, choose this Washington, DC hotel. The close proximity of our Washington, DC hotel to the US Capitol, local businesses and government offices makes the commute easy for business travelers. You'll find the Washington Times, the FBI and both Georgetown and George Washington universities within just five miles of our hotel in Washington. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Washington Dc-Northeast
Holiday Inn Washington Dc
Washington Dc Holiday Inn

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