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“Good hotel, but...” 4 of 5 stars
Review of Courtyard Washington Convention Center

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Courtyard Washington Convention Center
Ranked #22 of 141 Hotels in Washington DC
Certificate of Excellence
Henderson, Nevada
Level Contributor
65 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Good hotel, but...”
4 of 5 stars Reviewed November 7, 2012

I booked a room here through hotels.com. When I arrived, I was told they overbooked and were sending me to a Fairfield Inn about 5 blocks away. This, even though my room was PREPAID. They gave me some cash for a cab ride and did not charge me for the first night of valet parking.

The building is an old bank building and has a pretty cool lobby. They have kept most of the original interior walls.

The room itself was very nice, but I was disappointed to see that the windows do not open. Valet parking is normally about $40/night.

Considering I had to be inconvenienced and go to another hotel, it would have been nice to at least gotten both nights of valet parking free. It's not a cheap hotel and I don't believe they should be overbooking - and if they do, people who have already paid for the room should get priority.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank mobycat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rshorter913, Operations Manager at Courtyard Washington Convention Center, responded to this review, December 4, 2012
Thank you for sharing your comments with us. I’m deeply sorry to hear of your less than favorable experience. The service that you received and as evident through the many great comments from our previous guests and their experiences are not a true reflection of our team. I am committed to ensuring that we change this perception you may have of us. Please feel free to contact me directly at 202-638-4600 or via e-mail ralphshorter@cmccdc.com.

Be well,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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974 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (175)
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Richmond VA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 4, 2012

Just got back from my stay here using my Living Social coupon. I have to say I rate this hotel excellent and I am well traveling. The staff goes out of their way to please you. Kevin C. at the front desk was so efficient and was there whenever we had any questions. The whole staff is friendly and accommodating. The room was very nice and the breakfast the next day was more then we ever expected. We were close to the Metro and walking distance for dinner and bars.
I would highly recommend this hotel.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Maureen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rshorter913, Operation Manager at Courtyard Washington Convention Center, responded to this review, December 4, 2012
Thank you for your visit and sharing your comments. I am so pleased you enjoyed your stay with us. We are please to hear of the great service that Kevin and our team provided to you. Our entire team is our greatest assets and makes us that much better than our neighboring hotels. We are looking forward to welcoming you back soon.

Stay well,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Satellite Beach, Florida
Level Contributor
230 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 stars Reviewed October 26, 2012

This is a great hotel with some quirks. The bed was very comfortable, and the recent renovations added some life back into an old building. Typical Courtyard decor, but instead of the long sweeping drive-up-to-the-hotel thing that Courtyards typically have, there is no such thing here, you just get dropped off at the door. Like anywhere in Washington DC, parking is a pain so you are further ahead using taxi and/or Metro. Good restaurants within walking distance although the neighborhood did not feel particularly safe. One disappointment for Starbucks addicts is that although they SERVE Starbucks, they are NOT an official Starbucks location and the staff has zero idea how to correctly make a mocha, that was truly horrible. The biggest disappointment, not limited to the Courtyard, is that the price of the room was about 3 times what you would pay in other parts of the country for an equivalent Courtyard or other hotel, but I guess they charge what the traffic will bear. Bathrooms have shower only so no chance of a bath.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank t1man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rshorter913, OperationsManager at Courtyard Washington Convention Center, responded to this review, October 29, 2012
Thank you for choosing to stay with us and for sharing your valuable feedback. We are happy to hear that you enjoyed the hotel's renovation. However we are dissapointed that your Starbucks experience was less than favorable. Our team strives daily to exceed our guest expecations and as evident in the many wonderful reviews. Once again thank you for your business and we look forward to welcoming you back soon.

Warm regards,

Ralph Shorter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Littleton, Colorado
Level Contributor
141 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed October 19, 2012

I was in DC on business in October 2012, and stayed at this hotel. It is in an old brick bank building caddy-corner from the National Portrait Gallery - and since I traveled to DC on an early Sunday morning, I was able to spend some time at the wonderful museum across the street on Sunday afternoon. The Spy Museum is also next door, but I didn't have time to do both.

When I travel I try to stay in hotels that belong to major national hotel chains, and I've always found Courtyards by Marriot to be quite nice. I chose this hotel due to the easy walking distance to my meeting on Monday morning, and I was very glad I stayed here. The bed was comfortable, and I slept well. The property has been remodeled since I was here last, and I recommend it for business travel.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rshorter913, Operations Manager at Courtyard Washington Convention Center, responded to this review, October 29, 2012
Thank you for your business and for sharing your feedback. We are happy to hear that you experience was enjoyable and look forward to welcoming you back soon.

Warm regards,

Ralph Shorter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed October 16, 2012

After a long day of driving from atlantic city we were greeted by the valet with bottles of water due to the extreme heat that DC had been experiencing. thankfully over the next 2 days it was nice and cool. Our hotel room was adequate, nothing fancy and there is a nice bar right at the entrance. across the road is the Spy museum which was fun and just down the block is the Ford theatre and across the road is the hop on hop off bus. Our only one complaint was that breakfast was included with our stay and the the first morning was complete chaos. We arrived 30 minutes before closing and there was hardly anything left except some awful liquid scrambled eggs however the next 2 mornings which were a weekend, all went well. Other than that, this hotel is very good and i would highly recommend it.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank mazzieSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rshorter913, Operations Manager at Courtyard Washington Convention Center, responded to this review, October 19, 2012
We are delighted to hear you enjoyed our location. We apologize for the not so good dining experience. The service you receive is not a true reflection or our staff. Our restaurant team always delivers outstanding service and as you experienced the follow day of your stay. Thank you once again for staying with us and sharing your feedback. We hope to welcome you back for a return visit.

Warm regards,

Ralph Shorter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport News, Virginia, United States
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 15, 2012

Fabulous location. We attended a concert at the Verizon Center which was a block away. We walked to all of the major tourist locations. The hotel courtesy lotion is YUMMY. Comfy beds. Nice views of pedestrians. It was clean. I didn't like the breakfast voucher, it made no sense. We just for milk & cereal from the cvs around the corner. I would definitely stay here again.

Room Tip: Just get a room, the location will save $$$ on cabs & mass transit.
See more room tips
  • Stayed September 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Rozalia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rshorter913, Operations's Manager at Courtyard Washington Convention Center, responded to this review, October 19, 2012
I am so pleased we helped to make your weekend special. Thank you for your kind remarks, for your business and for coming to stay with us. We are glad that you enjoyed our in-room amenties, and we hope to welcome you back again in future.


Warm regards,

Ralph Shorter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, SC
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed October 10, 2012

This Courtyard hotel is in a great location in Washington DC. Near the tourist attractions and a Metro stop. Great restaurants close by. What makes it really excellent though is the staff. David behind the checkin desk was super helpful and the bellman Robbie was great. Remembered our name and called us by name throughout our 4 day visit. Would definitely stay here again.

Room Tip: We were on the 7th floor and it was very quiet
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank DHPColumbia_SC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rshorter913, Operations Manager at Courtyard Washington Convention Center, responded to this review, October 19, 2012
Thank you for your visit and sharing your comments. I am so pleased you enjoyed your stay with us. David and Robbie provided such an excellent service and assistance to you. The both of them along with our entire team is our greatest assets and makes us that much better than our neighboring hotels. We are looking forward to welcoming you back soon.

Warm regards,

Ralph Shorter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Washington Convention Center

Property: Courtyard Washington Convention Center
Address: 900 F St. NW, Washington DC, DC 20004-1404
Location: United States > District of Columbia > Washington DC > Upper Northwest
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#18 Family Hotel in Washington DC
#35 Romantic Hotel in Washington DC
#61 Business Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Courtyard Washington Convention Center 3.5*
Number of rooms: 188
Reservation Options:
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Also Known As:
Courtyard By Marriott Washington Hotel Washington Dc
Courtyard Washington Hotel
Courtyard Washington Dc
Washington Dc Marriott
Washington Dc Courtyard

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