I spent quite a bit of time researching hotels near the Washington attractions. Our first impression was that this hotel is not what it appeared to be in the photos online. The hotel is not in the best neighborhood for anyone that is going in and out of the hotel after dark. Homeless people frequent the front of the hotel. The staff were great and accomodating. I requested a late check out and they were happy to make those arrangements. I then decided to extend my trip by a day to be able to accomplish more research and the staff were also very helpful extending my reservation. The room was comfortable and clean with a small fridge and coffee pot. The lobby provided coffee in the mornings and lemon water in the afternoons. The pool was cold, but we enjoyed the hot tub. There is a nice work-out room next to the pool.
The restaurant is contracted. They have limited hours and absolutely NO SERVICE. It was ridiculous. The actual food was very good, but the staff were so distracted doing their own things, socializing, etc, that the few patrons in the restaurant were not receiving service. I would not return to this restaurant regardless of how good the food was. Also I called down for room service from this restaurant - I asked what their specials were - the female that answered the phone stated "I don't know". She was put out that I had called. I asked her if they were closed or getting ready to close - she stated no. I should have not ordered, but the options in the neighborhood at night were limited. The service/personnel in the restaurant do not reflect the attitudes of the staff working the hotel. I found all staff members to be polite and helpful. I would have liked to have been able to give a higher rating because of the staff. Unfortunately, the location and lack of restaurant service/availability were significant drawbacks to this location.
- Official Description (provided by the hotel):
- Located in Downtown Washington, DC, the new 13-story Hilton Garden Inn Washington DC/U.S. Capitol is in a prime location just one metro rail stop from Union Station - the transportation hub of our nation's capital and home to Amtrak. We are located just one block from the New York Ave/Florida Ave/Gallaudet University red line metro station. Guest rooms at the Hilton Garden Inn Washington DC/U.S. Capitol showcase a modern décor, which include the cutting-edge Garden Sleep System(R), which features bedding of 100% New Zealand virgin wool, a mattress that adjusts to the contours of your body, and a dial that can adjust the firmness of your mattress. Your guest room at our Capitol Hill hotel also features complimentary high-speed internet access - both wired and wireless, a high-definition LCD television, a Herman Miller ergonomic chair and a modern work desk. For our in-room dining, take advantage of room service from our in-house restaurant, The Garden Grille & Bar, featuring American Cuisine offerings. ... more less
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- Also Known As:
- Hilton Garden Inn Washington Dc/Us Capitol Hotel Washington Dc