I've lived in Northern Virginia and worked in DC for over a year now, and when I needed a place to stay for 10 nights before a move, I picked the W, as it's close to work and I've enjoyed their lobby and terrace bars on several occasions. However, I made my decision to check out after only one night. In summary:
For starters, my room was tiny, a la NYC (Room 435). And as others have described, it came equipped with the sliding door for the toilet and the see-through glass from the shower to the room. Additionally, the room faced the interior courtyard, which is currently undergoing work and full of construction equipment. The soundproofing was also pretty bad, and I could not only hear hallway noise, but also coughing and phone conversations next door. On the plus side, the tv was nice, and I liked the ipod docking station. Did not like the $9 bottles of water and $x? dollar bottles of wine on every surface - I felt like they were just waiting for me to slip up and accidentally drink something.
As for housekeeping, a number of minor offenses added up such that I wasn’t really thrilled… (1) When I checked in, I was not given any shower gel, (2) Trash wasn’t emptied after my first night, (3) Was given shower gel after the first night, but maid didn’t replace empty lotion, (4) Robe wasn’t re-hung (left on bench in room), (5) Fleece blanket left fuzzies all over the bed, (6) Fleece blanket had noticeable spills on it from previous inhabitant, (7) Decorative pillows were left next to bed on floor rather than being replaced after it was made.
With the front desk, check in went very smoothly. However, when I called to tell them that I would be checking out early and gave them the new dates, the operator transferred me to reservations. Reservations, of course, has nothing to do with early check-outs and cannot alter a reservation after check in has occurred. I had to call the hotel a second time to have the date updated.
As for the bars, I made a reservation at POV for myself and a friend. When my friend arrived, she was not allowed to come up to my room, nor was she able to meet me at the bar. Instead, I had to go downstairs to check in and escort her up. Seems excessive and the staff’s attitude was none to pleasant.
The only other note that I’d make is that a doorman never held a door for me, even when I was struggling with suitcases. Additionally, as a guest entering through the side door, you must ignore the stares from the evil rooftop elevator monitors and hop the velvet rope to get to your room (else wait in line while the bar patrons are checked-in).
When it comes to the service, none of the items mentioned are really major, but they add up. And, when you’re paying a lot for a hotel and the room sucks, you at least expect the service to be impeccable. And, they seem to care more about being a club than a hotel.
If I were you, I’d stay at the JW Marriott two blocks away. Visit the W’s rooftop bar for a drink and be on your way…
- Official Description (provided by the hotel):
- Amplify your Washington, D.C. experience in one of our 317 elevated hotel rooms and suites that unite historical detail with cutting edge design. Push the boundaries of possibility while overlooking the White House and Washington Monument. Ascend to POV rooftop and break through the red tape of D.C. Cross the party lines as you indulge in stunning views, signature cocktails, and live DJ beats. ... more less
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- Also Known As:
- w Washington Dc Hotel Washington Dc
- w Hotels Washington Dc