This was our third time staying at the W DC. In previous visits we enjoyed everything so much we choose it to celebrate Christmas vacation this year. Our suite overlooking the monuments and Dinner at J&G steakhouse lived up to our memories and expectations. However, nothing else staff related did. Everyone we ran into seemed sullen and disinterested in being there, much less helping us. In cold rain, never once in 4 days did the doorman open said door. At breakfast we were either pointed to the badly keep mostly empty "buffet" for SPG members with a frown. Or given ok food with slow service and a 18% gratuity included with no coffee refills. One morning there was literally a muffin that was in pieces and a cup of granola as the continental- we were told later when we inquired that they were out of everything else. Our server did toast us an english muffin to compensate- but fresh muffins appeared at table next to us.Where there was a "regular" paying guest. I say don't offer any amenity you can't really give. Our encounters with the housekeeping staff were similiarly unsatisfactory and half done. Once the maid just tried to take her $5 tip and leave without cleaning the room completly. Only when pressed by my husband did she finish the room. Glasses left in hallways forever, things not repaced. Just not the service level you expect from the W. We will be returning to the Fairfax Embassy Row or St Regis next trip, and would recommend you did the same. Even with the location, they are just to grumpy here to spend precious vacation time with!
- Official Description (provided by the hotel):
- Amplify your Washington, D.C. experience in one of our 317 elevated hotel rooms and suites that unite historical detail with cutting edge design. Push the boundaries of possibility while overlooking the White House and Washington Monument. Ascend to POV rooftop and break through the red tape of D.C. Cross the party lines as you indulge in stunning views, signature cocktails, and live DJ beats. ... more less
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- Also Known As:
- w Washington Dc Hotel Washington Dc
- w Hotels Washington Dc