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“Great location, tiny rooms, inconsistent service”
4 of 5 bubbles Review of W Washington DC

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W Washington DC
Ranked #53 of 140 Hotels in Washington DC
Certificate of Excellence
Summit, New Jersey
Level Contributor
49 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Great location, tiny rooms, inconsistent service”
4 of 5 bubbles Reviewed January 1, 2013

The W is usually my first choice for visits to DC because of the location and the Starwoods points, but this hotel has some drawbacks that management can't seem to get under control. Unless you get upgraded, the rooms are small (even for DC hotels -- more akin to Manhattan hotels). And the staff is hit-or-miss -- often the front desk clerks are friendly, helpful and professional, but every once in a while someone with attitude consistently slips through every trip. It seems like the too-cool people running the rooftop bar wind up getting hired downstairs. Last, prepare to be nickel-and-dimed by the W. I travel the world professionally, so I'm used to prices charged by hotels for water, snacks, food, etc. -- but the W takes it up a notch.

J&G Steakhouse is one of the best steakhouses in the country -- I eat there every trip to DC. Wow.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GGTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHotelDC, Manager at W Washington DC, responded to this review, January 4, 2013
Hello GGTraveler,

We appreciate your feedback from your stay. We do have one of the best locations and panoramic views in the city. You are very well traveled, based on your reviews, and we appreciate your SPG Membership. We want you and our guests to always feel welcome during their stay. Please accept our apologies for any inconvenience you may have had. We will be sharing your review with our General Manager right away. Please send us an email to wdcsocial@whotels.com when you are planning your next escape. We would love to welcome you back very soon

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,172 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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UK
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed December 24, 2012

I have an office in DC and it's very close to the Sofitel so I normally stay there. However this time after the Sofitel messed up my booking (honest it was them.. not me!) we had to ring around for a very short notice alternative.

Luckily the W had rooms available and so me and my college didn't have to camp in McPherson Square and start up that whole occupy thing again.

The Hotel is fairly newly refurbished I think (5 years?) and so the general finish of the place hasn't fallen into disrepair yet. The lobby area is a nice space, especially the lobby bar which serves some really good cognac, Bernard Boutinet I think.

The corridors are dark brown which I suppose was an in colour once, but tends to make things look a bit dingy. The rooms are comfortable and have all the things you might need in a hotel bedroom. But the bathrooms are immense mine was about twice the size of the bedroom area.

There is a smallish gym in the basement that is just about satisfactory. And there is a rooftop bar that gets very busy with the after work crowd and is well worth a visit. One last note, if you show up in a car try not to arrive when the after work crowd do because the valet parking can't keep up with demand and F street becomes a major traffic jam.

Overall good hotel ..

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chkuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHotelDC, Manager at W Washington DC, responded to this review, January 4, 2013
Hello chkuk,

Thank you for writing your review. We are sorry to hear that you had problem with your reservation at another hotel but happy you were able to stay with us instead. Please send us an email to wdcsocial@whotels.com when you plan your next escape.

Best regards,
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Chicago, Illinois
Level Contributor
61 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed December 20, 2012

I stayed here twice in the same month, the second stay was an improvement over the first, but still a long ways to go. During the first stay, our room did not have hot water for 2 of the 4 nights. It's an old building so I guess they were having some plumbing issues because the same thing was happening in the hotel spa...they did what the could and but still, no hot shower for 2 days was a huge problem. Both days when this happened we were rushing to get to events so did not bother with trying to change rooms or take showers in other rooms. To compensate, management assured us they would credit our stays for two nights (we were staying on points), but only one night got credited when we checked our statements. Also, the front desk was standoffish and not very friendly during our first stay. On our second stay, everything was fine, and the front desk staff was actually extremely nice, so I wondered it if it was because they realized we had a lousy stay the first first and was trying extra hard. Who knows, but given the plumbing issues and the inconsistency of the front desk staff I'm a little hesitant to stay here again. One reason I might stay here is the great location -- very close to the mall and the White House, and also across the street from Old Ebbitt Grill, which is a DC institution with the most interesting bar scene. But of course the Intercontinental and the Hamilton are also all right here so I need another reason to recommend it.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ElevenBus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHotelDC, Manager at W Washington DC, responded to this review, December 24, 2012
Hello ElevenBus,

Thank you for taking the time to write your review and provide your feedback from you last couple stays. We would like apologize for the situations you encountered while staying with us. We want you to enjoy our escape to the fullest and not have any issues. We will be sending your review to our General Manager to inform of the opportunities you had encountered. We also would like to speak with you in regards to your stays and also the issue of your points. Please email us at wdcsocial@whotels.com at your earliest convenience.

Best regards,
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Budapest, Hungary
Level Contributor
111 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
5 of 5 bubbles Reviewed December 20, 2012 via mobile

Washington's coolest hotel. The lobby simulates a mini-disco. Great club on top floor. The rooms are quite posh. The location is directly next to the White House and steps away from the best shopping Washington has to offer.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GlobalSwagger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHotelDC, Manager at W Washington DC, responded to this review, December 24, 2012
Hello GlobalSwagger,

We are happy you love our hotel as much as we do. Our Hotel does have the perfect walking distance to some of the best sites but also the best views from our Rooftop Lounge. Come escape again soon and send us an email to wdcsocial@whotels.com with Whatever/Whenever you may need.

Best regards,
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Mannheim, Germany
Level Contributor
10 reviews
5 of 5 bubbles Reviewed December 11, 2012

I loved the room, especially the bathroom. The sink was a copper bowl sitting on top of the counter. The shower was big enough for 3. The entire bathroom was encased with opaque glass which provided enticing silhouettes. We were given complementary drink coupons. The rooftop lounge has an awesome view of the Washington Monument. The music was loud and the dance floor was jumping. The staff was very cordial. The room was quiet. I slept soundly. We had a nice stay.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zzzapn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHotelDC, Manager at W Washington DC, responded to this review, December 24, 2012
Hello zzzapn,

Thank you for you review and amazing recommendation. Our hotel has such a unique blend of the Washington power suit and Italian Renaissance. It sounds like you truly enjoyed your escape and lounging in your room. We will defiantly be sharing your shout-out with our General Manager. Please email us with Whatever/Whenever you may need for your next escape wdcsocial@whotels.com.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westampton, New Jersey
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed December 11, 2012

Just want to inform future clientel, that the hotel is modern, hip, fancy, and great eye candy. However, the rooftop bar is such a disappointment. The atmosphere is beautiful, but the drinks are a RIPOFF! who do these people think they are! A kettle-one martini goes for about $17.00! and it is served in a petite, plastic martini glass! give me a break! So insulting to customers....can only imagine what they charge for other things.... They need to get over themselves. There are plenty other places to go where you can get a great coctail without getting ripped! Shame on you W Washington DC, your outrageous prices drag your personal recomendations down!

  • Stayed September 2012, traveled as a couple
    • Value
    • Service
Helpful?
Thank ConnieandAnthony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHotelDC, Manager at W Washington DC, responded to this review, December 24, 2012
Hello ConnieandAnthony,

Thank you for writing your review and giving your feedback. We like to hear how our guests felt while staying with us. We are glad you love the blend of modern and Victorian design that our hotel offers. We understand your concern for the prizes of our beverages on the rooftop lounge and we would love to discuss this with you in more detail. Please email us at wdcsocial@whotels.com and we will be sure to get back to you right away.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed December 10, 2012

This is the second time i have stayed here on business and i really felt looked after by all the staff, from Mustafa and Sule on the door, to the welcoming reception staff, Chris and Andrea and all the lounge bar and terrace bar hosts and staff as well as the lovely Pam on security. Its a beautiful hotel with a great lounge downstairs and a 'busy at the weekends' terrace bar. Its a great view from here over the whitehouse and stunning during sunset.
The standard rooms are small yet very nice with the usual w boutique type feel. I had a great week here considering i was on business on my own and felt looked after in the evenings when i came back from my dialy work. .
In terms of location - right by the White House so it couldnt be better.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank babyvic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHotelDC, Manager at W Washington DC, responded to this review, December 24, 2012
Hello babyvic,

We are so happy to have welcomed again to our hotel. Thank you for such a WOW review. We will defiantly share your shout-outs with our General Manager and Team. Please let us welcome you “home” again very soon and send us an email with Whatever/Whenever you may need on your next escape wdcsocial@whotels.com

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W Washington DC

Property: W Washington DC
Address: 515 15th St NW, Washington DC, DC 20004-1006
Phone Number:
Location: United States > District of Columbia > Washington DC > Upper Northwest
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#7 Spa Hotel in Washington DC
#25 Luxury Hotel in Washington DC
#45 Business Hotel in Washington DC
#65 Family Hotel in Washington DC
#67 Romantic Hotel in Washington DC
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — W Washington DC 4*
Number of rooms: 317
Official Description (provided by the hotel):
Welcome to W Washington DC, a hotel beyond expectations. Next to the White House, the most powerful suits - pinstripes and black lace-rendezvous at W Washington DC, where Italian Renaissance meets modern cool. With commanding rooftop views of major landmarks, W-Gate is all about stately indulgence. ... more   less 
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Also Known As:
w Washington Dc Hotel Washington Dc
w Hotels Washington Dc

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