I recently ate lunch at the McCormick and Schmick's in Washington DC. The soups weren't hot, the butter tasted bad, the fried shrimp were fair. My biggest complaint however was the background music. I complained 3 times about the loud music with the bass beat, because it was overwhelming our ability to carry on a conversation. First I talked to the waitress, then the hostess, finally I called over the manager at the end of the meal. My son is hearing-impaired so I am probably more sensitive than most, and of course it was difficult for him to hear. However I am not hearing-impaired nor is my wife and we both had a great deal of difficulty following the conversation even in a corner booth! Previously I have enjoyed these restaurants because of the seafood. But as I told the manager there, who explained that this is a national corporate decision to have this music on, I will not return because it is so obnoxious. We go to restaurants for food and ambience. We go to bars for music and drinks. At a restaurant it should always about the food first and foremost. This kind of policy of loud music means they don't have confidence in the food and are trying to conjure up some trendy environment to compensate. And when restaurant staff are prohibited from adjusting music volume in response to a customers complaints then customers are lost. McCormick and Schmidt has received their last dollar from me.
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