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“Excellent Customer Service and Location” 5 of 5 stars
Review of Club Quarters Hotel in Washington, D.C.

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Club Quarters Hotel in Washington, D.C.
Ranked #77 of 140 Hotels in Washington DC
Certificate of Excellence
New York, New York, United States
1 review
“Excellent Customer Service and Location”
5 of 5 stars Reviewed October 31, 2013

I usually visit Washington, DC 2-3 days annually on business. I booked a room there and when I arrived, the manager, Kiuana S. asked if I stayed there before. I said "Yes, but did not like my room much last time." She immediately checked the system and gave me a free upgrade from the room that I booked. An hour later she called up to ask if the new room was acceptable! That was totally awesome client service to me! That type of client service is rare! The excellent client service and location made this a great trip! I give it a big thumbs up! Thanks again Kiuana S.!!!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Wylie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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886 reviews from our community

Traveler rating
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    51
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Addis Ababa, Ethiopia
1 review
5 of 5 stars Reviewed October 31, 2013

Very good location it's a short walk to the white house and there are a lot of restaurant around only few mins walking distance. Room was quite confortable and very clean.They offer complimentary water on each floor They provide free wi-fi. The staff was very friendly always smile and polite, Ashebir was very nice and helpful with the luggage and finding the taxi :).

I raccomand it strongly to everybody!!

  • Stayed September 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lovingaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiriat Motzkin
Level Contributor
47 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed October 18, 2013

I stayed five days in this hotel during a conference. The location is excellent: above the metro exit (Farragut West) and about two blocks from the White House. George Washington University (GWU) is four blocks away, less then ten minutes easy walk, so it was a very good choice to stay. They also have a special price for GWU guests.
My room (302) was spacious and well equipped. it had a comfortable bed, a nice size bathroom and a strong WIFI signal (free service). However, the room was a little bit noisy at night, due to its low floor location.
The real value of this hotel is the guest Club, in which you can have complementary coffee (a real European style and flavor), soft drinks, fruits and other small foods, for breakfast and all day. You can also have unlimited bottles of water, which you fill on each floor. The Club has also two desktop computers and a printer, a large TV and lots of sitting areas, either for rest or work. This is an extra value, absolutely complementary, that you don't usually meet in business hotels of this price range.
The service in this hotel is excellent: the front desk is very helpful and efficient, the staff is always opening doors for you and greeting, the public areas are always attended and cleanly maintained. At checkout day, they were very understanding and left me the room up to my flight, late afternoon, for a small fee.
Overall, I enjoyed my stay very much.

Room Tip: The low floors are noisy. Ask for a high floor room, with no street traffic noise.
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jacob416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed October 17, 2013

Stayed in the hotel for a month. Great location, very close to business district and very close to all the tourist attractions. A bit noisy during the night but still tolerable. Hotel staff was very friendly and helpful.
Large Room service menu where you can order food from other restaurants and the hotel staff brings food to your room. Hotel restaurant is ok, not more not less.
Overall, I really enjoyed being in this small but nice hotel

  • Stayed September 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Max H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asheville, North Carolina
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 14, 2013

Rooms are small and simple, but have everything you need. Free bottled water is a huge plus and money saver. Bar and restaurant downstairs is OK, but there are lots more to choose from in the area. Everyone that worked at the hotel was very nice and accommodating. If you can get a good rate, go for it!

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank TeddyR21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kinshasa, Democratic Republic of the Congo
2 reviews
5 of 5 stars Reviewed October 11, 2013

The rooms have everything you need for a business trip and are very clean. The shower and bathroom were especially nice. My experience was EXCELLENT.

The maidservants who cleaned my room during my stay in the HOTEL did very well their job.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Philippe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
1 review
1 of 5 stars Reviewed October 9, 2013

I have stayed here a few times previously and had a fine stay all previous times. Rooms are nice but small, great location.

This recent stay was awful. I stayed for business and a co-worker and myself were bitten by bed begs. I found 30 bites all over my body the following day. Please stay here cautiously as my experience was less than pleasant.

Stayed October 2013, traveled on business
Helpful?
Thank Kelly L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen R, Manager at Club Quarters Hotel in Washington, D.C., responded to this review, October 15, 2013
We take all allegations of bedbug infestations very seriously. After being notified of this guest’s concern we promptly had the room inspected by a professional pest control company who reported no bedbugs present in the room. We sincerely regret this incident occurred despite the fact that no problem was detected.

While bedbugs are rare, they can be brought into a hotel on luggage or clothing. In the unlikely event that a guest suspects a problem we have effective procedures in place to address their concerns.

We remain committed to our guest’s satisfaction and encourage anyone with questions or concerns to contact us directly.

K. Fletcher, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Club Quarters Hotel in Washington, D.C.

Property: Club Quarters Hotel in Washington, D.C.
Address: 839 17th St NW, Washington DC, DC 20006
Location: United States > District of Columbia > Washington DC > Dupont Circle , Upper Northwest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#34 Luxury Hotel in Washington DC
#53 Romantic Hotel in Washington DC
#73 Business Hotel in Washington DC
#80 Family Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Club Quarters Hotel in Washington, D.C. 4*
Number of rooms: 161
Official Description (provided by the hotel):
Club Quarters, Washington DC is located on Farragut Square, two blocks from the White House, and a short walk to all monuments and museums. Club Quarters hotels provide contemporary, efficient accommodations in an inviting, club-like atmosphere. Innovative and complimentary features include free, fast WiFi in guest rooms and throughout the hotel, our Club Living Room - a lounge area for socializing, relaxing or working with computer work stations and wireless network printing, free, chilled purified water stations with refillable bottles located throughout the hotel, and an easy-to-use and understand Guest Loyalty Program. ... more   less 
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Also Known As:
Club Quarters Hotel Washington Dc
Quarters Hotel Washington Dc
Club Quarters Washington Dc
Club Quarters Dc
Quarters Washington Dc

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