We stayed at this hotel for a wedding. Given the pricey nature, we assumed it would be a top-notch hotel. Unfortunately not the case.
The staff, in general, lacks customer appreciation and service recovery skills. Hotel vending facilities were depleted on almost every floor. Forcing one to drink the $5 water or go back out to enjoy a refreshment or worse yet, get some ice.
Prostitutes roamed the lobby, bar, and even checked in the hotel ( in front of my girlfriend and I). Not only was it shocking to see, but more shocking to watch your Saturday night staff handle check in as if this is done routinely.
My experience at this hotel has left me never wanting to stay at a Crowne Plaza again. Not because of the name or prestige that the Crowne Plaza name brings, but more because of the acceptance of poor customer service and a complete disregard for the hotel guest, especially at the exorbitant cost of $400 an evening. I expected much more from a hotel of this caliber.
- Official Description (provided by the hotel):
- Independent, boutique luxury hotel located in the heart of official Washington. The Hamilton Hotel provides luxurious lodging in any of a selection of King, Queen, Double rooms or Suites. Many with spectacular views of the beauty of America's capital! On site 14K Restaurant and Lounge serves breakfast, lunch and dinner daily. 14K Lounge features Happy Hour prices and specials every day. The restaurant also offers a 3 season outdoor patio, one of the very few on K Street. Valet parking in an adjacent garage serves guests who drive. McPherson Square Metro station is 1 block from the hotel. The many monuments, museums and other beautiful and historic attractions of DC are within walking distance. The hotel is perfect for business or leisure travel to Washington. ... more less
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- Also Known As:
- Crowne Plaza Hamilton
- Crowne Plaza Washington Dc