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Hamilton Crowne Plaza Hotel
Ranked #60 of 140 Hotels in Washington DC
Certificate of Excellence
Middlebury, Vermont
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Pros and cons”
3 of 5 bubbles Reviewed February 25, 2013

For what they charge (yes, I know DC is pricey) I expected better quality. Yes - hotel is refurbished national landmark with all the accompanying ambience and quirks (like very small elevator cars). Staff is professional, friendly, accomodating. But $12/day for internet is ridiculous. Mattress was not comfortable and room was cold until we pulled down the inner black out shades, which meant no natural light at all. Bedding seemed "cold" - fluffy comforters would have been nicer. Toilet was very sluggish - needed to call for plunger (a hassle, but they quickly brought it). Room with two double beds wasn't much bigger than the beds. However, location is great - short walk to metro (on blue and orange), reasonable walk to the Mall, White House, etc and some great and classic restaurants nearby. Good closet space. On 5th floor did not experience the 14th St noise that others report.

Room Tip: Do not worry about room across from elevator - convenient, and we never heard any noise.
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vt_folks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph M, Assistant Front Office Manager at Hamilton Crowne Plaza Hotel, responded to this review, February 27, 2013
Dear Vt_folks,

Thank you for taking the time to provide us with the constructive feedback on your recent stay. We value all feedback we receive and many changes that have been made come directly from reviews such as yours.

We do hope that you will choose to stay with us again if your travels bring you back down to Washington DC.

At your service,

Joseph Meuse
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,885 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (323)
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English first
Harrisburg, Pennsylvania
Level Contributor
165 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
2 of 5 bubbles Reviewed February 25, 2013

I spent one night here for a conference and am very glad it wasn't longer. The staff overall was great and the restaurant was good but there was so much noise. The first room I had was right *behind* the elevator and thus you heard the elevator every time it went by. I requested to be moved, which I promptly was. The second room had a problem with the lock and it took almost 1/2 hour for someone to get me in the room. Then, all night long, about 3-4 times an hour, there was a loud noise, like someone dropped something. It came from behind the shower wall, so I don't know if it was the water pipes or what, but it was loud. I slept awfully, never mind the sirens.

  • Stayed February 2013, traveled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bluebnt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph M, Assistant Front Office Manager at Hamilton Crowne Plaza Hotel, responded to this review, February 27, 2013
Dear Bluebnt,

Our apologies about this awful stay that you recently had. I would greatly appreciate the opportunity to speak with you further in regards to your experience. I can be reached at 202-682-0111 or by email at Joseph.Meuse@interstatehotels.com.

I look forward to speaking with you.

At your service,

Joseph Meuse
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bryans road
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed February 25, 2013

My husband & I have stayed more than 5 times at this property. From the start with speaking with the hotel operator to check-in was wonderful. The staff is friendly & helpful. When we arrived the front desk always upgrade us to a junior suites- these suites are in the corner, but very spacious, clean & the beds are comfortable. The bar and rooms service are great as well, however I must mention that the morning wait staff are not friendly at all-- except for one young African American (pregnant) lady, she was very attentive & had great customer service. The food was good, especially the brunch. The bartenders in the evening are friendly. Starbucks is a plus to have in the lobby. We stay at this location EVERYTHING is nearby.We will return soon.

Room Tip: Junior Suites -- Corner on the 12th floor are great
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lisa w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph M, Assistant Front Office Manager at Hamilton Crowne Plaza Hotel, responded to this review, February 28, 2013
Dear Lisa w,

Well it is just wonderful to read so many great things about a guest's stay. Your praises about Nia will definitely be shared with her leadership team and other staff members as an example of what our guests expect.

We are quite sure that we will see you again very soon and I'm sure we'll have that corner suite waiting for you.

At your service,

Joseph Meuse
Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Champaign-Urbana, Illinois
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed February 25, 2013

This was one of the nicest hotels I've stayed in! The hotel has retained its historic charm while feeling like a brand new hotel (remodeled bathrooms, new bedding, new furnishings, etc). The room was immaculately clean and very comfortable while still feeling luxurious. Despite being on a busy road, the hotel was also fairly quiet and peaceful. It was also just one block from the McPherson Square metro station, so you don't even need to take a cab to get to and from the airport or other destinations across the city. Great stay!

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Allie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph M, Assistant Front Office Manager at Hamilton Crowne Plaza Hotel, responded to this review, February 28, 2013
Dear Allie T,

The six months that we spent under renovation were all worth it just to read reviews from guests that love our new rooms. You definitely hit a great point about location with our property, one block from McPherson Square Metro that comes right from Reagan National Airport and just a short walk from the White House and the National Monument areas.

Please make sure to come see us again when you are back in Washington DC.

At your service,

Joseph Meuse
Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abilene
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed February 25, 2013

Very nice hotel. Easy walking distance to the Mall and the White house. The staff was incredibly friendly and helpful. It wasn't the most comfortable bed I slept on and even on the 11th floor there was quite a bit of street noise. Overall though, I'd stay there again.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank als03c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph M, Assistant Front Office Manager at Hamilton Crowne Plaza Hotel, responded to this review, February 28, 2013
Dear Abilene,

We are very delighted to read that our staff was incredibly friendly and helpful. Your comment about the bed does worry me some bit though. I would hate to think that we have a faulty mattress and would love to know what room you stayed in so that I can have the mattress inspected to see if it needs replacing. Please give me an email or phone call at your convenience if you wouldn't mind. Joseph.Meuse@interstatehotels.com or 202-682-0111

I look forward to speaking with you and hope that you will back as our guest very soon.

At your service,

Joseph Meuse
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas, United States
Level Contributor
42 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed February 24, 2013

Stayed here before and I am back! The hotel has been renovated and is fantastic. The room (I have two doubles) is spacious by East Coast standards and the bed is super comfortable. Bonus there is a window in the bathroom (with curtain but nice to have real light). The decor is all upgraded. Great bath products and a great little kit of spa amenities on the nightstand - foot cream and body cream and a spritzer of aromatherapy/sleep spray. The location of the hotel is great and everything I ordered from room service was good. The Starbucks in the lobby is a nice touch. And a mini fridge and coffee maker in the room. Great gym and it's open 24 hours. Totally one of my favorite places in DC.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wendy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph M, Assistant Front Office Manager at Hamilton Crowne Plaza Hotel, responded to this review, February 28, 2013
Dear Wendy B,

Thank you so much for taking the time to review your stay with us Wendy B. We are all quite happy with how our renovations turned out and guests just seem to love it too. That little spa amenity kit you mentioned is Crowne Plaza's new line of Sleep Advantage Kit. Just a little something else that we do to ensure our guests have a fantastic stay.

We all hope to see you again soon when you come back to Washington DC.

At your service,

Joseph Meuse
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed February 23, 2013

I travel to Dc at least 6 times a year. It's always great to see Ravi.. I know he has thousands of guests but somehow he always seems to remember my name!! He's a 10 , his attention to details are Unbelievable.. and the way his staff operates and follows Protocol goes to shows what a great team they have!! I've been from the ritz to the four season. This place is ALWAYS The Best ! From the beautiful decorated rooms to the location!! If you want to see Dc and impress your date this is the place to be!! We bring our three kids down with us and we always find something new to do. From a frequent traveler I give Ravi and the team an A+. See you guys soon!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tralev03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph M, Assistant Front Office Manager at Hamilton Crowne Plaza Hotel, responded to this review, February 27, 2013
Dear Tralev03,

Your comments are exactly what we always hope for each and every one of our guests. A memorable and personable experience that keeps you coming back again and again. Your praises about Ravi will definitely be shared with the team.

We all look for to your return again soon.

At your service,

Joseph Meuse
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hamilton Crowne Plaza Hotel

Property: Hamilton Crowne Plaza Hotel
Address: 1001 14th St. NW, 14th and K Street, Washington DC, DC 20005
Phone Number:
Location: United States > District of Columbia > Washington DC
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#48 Family Hotel in Washington DC
#48 Romantic Hotel in Washington DC
#64 Business Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hamilton Crowne Plaza Hotel 3.5*
Number of rooms: 318
Official Description (provided by the hotel):
A restored 1920's architectural gem, the Hamilton Crowne Plaza Hotel offers refined accommodations and modern meeting facilities in the heart of the nation's capitol. Gracing the corner of 14th & K Streets, NW, this Washington, DC hotel places you in the ideal location whether you're traveling for business or pleasure. Just 5 blocks from the White House, 7 blocks to the Washington, DC Convention Center, 1 block to the McPherson Square Metro Station, minutes from the National Mall, Smithsonian Museums, and local dining and entertainment, the Hamilton Crowne Plaza Hotel is perfectly situated to make your visit a productive and memorable experience. The Hamilton's own 14K Restaurant and Lounge offers a contemporary American dining experience to guests and local DC residents alike. Perfect for people watching, entertaining, or unwinding after a day of meetings, 14K Restaurant and Lounge is the choice for casual meals or private gatherings. ... more   less 
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Also Known As:
Crowne Plaza Hamilton
Crowne Plaza Washington Dc

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