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Hamilton Hotel Washington DC
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Reviews (2,503)
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1,026
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All reviewscrowne plazawhite housefranklin squaregreat locationpark viewhomeless peoplek streetwithin walking distancenational mallrooms are smallhotel restaurantmajor attractionsvery nice hotelfew blocksvalet parkingmetro stationper day
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1,740 - 1,745 of 2,503 reviews
Reviewed November 6, 2012

The hotel location is very good for short stay, it is good if you plan to visit the national mall, museums, White House, Madame Tussaud, limited shopping nearby, but underground is close. We did not like the breakfast choices, had Starbucks within the hotel building was good idea.

  • Stayed: October 2012, traveled with family
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Thank Mayz2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph M, Assistant Front Office Manager at Hamilton Hotel Washington DC, responded to this reviewResponded November 9, 2012

Hello Mayz2000,

We greatly appreciate the review of your recent stay. As you have mentioned we are quite close to many of DC’s fantastic attractions and having a Metro stop so close makes it that much better.

Perhaps next time you’ll be able to spend more time exploring DC and if so, please be sure to choose to stay with us again.

Best Regards,
Joseph Meuse
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2012

Great location for getting around to most attractions. Bus and metro are less than a
block from the hotel entrance. Easy way to get around the city. Seniors ride the bus for half price. The hotel is older, yet well maintained. The hotel resturant is expensive but there is a coffee shop next to the hotel. Room is clean and newly decorated. Biggest complaint would be the street noise; however, I'm not sure you could get away from the noise unless your were staying farther away from downtown. Yes, there are
homeless people. Not only in the park next door, but in almost every park we passed
by-- except the one in front of the Whitehouse. Each morning we ate at a coffee shop that featured a smorgasboard and they sold the meal by the pound. Interesting.

Room Tip: Choose a room in the higher levels. It helps with the street noise.
  • Stayed: October 2012, traveled as a couple
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Thank tulip47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph M, Assistant Front Office Manager at Hamilton Hotel Washington DC, responded to this reviewResponded November 9, 2012

Hello tulip47,

Thank you so much for taking the time to review your recent stay. You are quite right that our hotel is older, it was actually built in 1921 and we just finished up a complete renovation of all 318 guest rooms and public spaces. On your next trip to DC, if you are somewhat sensitive to the street noise, just let us know at check in and we can do our best to block you on the backside of the hotel. It does tend to be a little quieter but as you mentioned, we are a downtown hotel.

We look forward to your return and hope to have you as our guest again when you are in our Nation’s Capital.

Best Regards,
Joseph Meuse
Assistant Front Office Manager

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Reviewed November 5, 2012

Have been staying over a weekend on a DC visit. I liked the hotel. It is truly comfortable, even luxury, but too expensive in my opinion.
The breakfast is not included in the standard rate and parking is totally overpriced.

  • Stayed: September 2012, traveled with friends
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Thank FBert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph M, Assistant Front Office Manager at Hamilton Hotel Washington DC, responded to this reviewResponded November 6, 2012

Hello FBert,

We greatly appreciate the time you've taken to review your recent stay and we are delighted that you found your stay to be high class and luxurious. We also appreciate the feedback in regards to the price of parking and take guest concerns very highly when reevaluating our guest experiences.

During your next trip to DC we hope to see you again.

Best Regards,
Joseph Meuse
Assistant Front Office Manager

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Reviewed October 29, 2012

I stayed here for 2 nights in September and unfortunately it has turned out to be the most stressful stay at a hotel for me ever. But more on that later. What is the hotel like? Its worse points are that it is located right next to what appears to be the main homeless square in Washington DC. And so I don’t advise walking through the park during the day and certainly not at night. If you are in a hurry this hotel is not for you. Average wait time for the lifts is about 15 minutes. The lifts are small and used by both guests and staff so expect to either share with a lot of other people or a big cleaning trolley. I rarely managed to get on first lift coming down as staying on a mid floor which by the time the lift arrived was already full. The staff at the hotel bar are pleasant but insufficiently staffed so again expect a wait time. It is a typical modern hotel with little personality but the rooms are comfortable and do not lack typical amenities. The breakfast was disappointing although you can sit in seats overlooking the homeless square. If given a choice I would opt for a Marriott as a better value option with superior standards of care and hospitality. But as for the stress? Well I arrived home to see an additional $700 charged to my account. It turns out that if you don’t complain about faulty TVs in the room (I did complain – just not in the right way apparently) you are guilty for the cost of fixing the faulty TV. So beware - my advice would be to stay away from this hotel but if you do stay make sure you complain about faults in your room loud and clearly. A bit like this review.

  • Stayed: September 2012, traveled with family
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1  Thank StephanieFB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sholeh K, General Manager at Hamilton Hotel Washington DC, responded to this reviewResponded November 8, 2012

Dear Valued Guest,

Thank you very much for choosing the Hamilton Crowne Plaza Hotel Washington, DC, and also the opportunity to hear your feedback on your experience.

I regret that our team and our facility did not get your complete vote in service and accommodations. I have shared your comments with our management team. I am fully confident that our leaders are committed to take your comments in a constructive, mentoring manner and continue working with our hotel associates to improve services where shortcomings occurred.

I would very much appreciate it if you call me directly to discuss and review the matter of the broken TV charges, thank you.

At Your Service,
Sholeh K. Kia
General Manager

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Reviewed October 28, 2012

the title says it all. we had to book at the last minute and ended up with a room with a non-existent view. this isn't really an issue for us, since we spent little time in the room anyway, but i'm assuming many rooms share this office building/parking garage view. as with most hotels in dc in the tourist-friendly downtown area, it is annoyingly expensive for a modestly-sized room with no frills. well, it had frills, but they were entirely of the decorative kind. typical of american hotels, wifi comes at a cost. they didn't even have wifi in the LOBBY, which many american hotels at least have. they have an in-house starbucks, which, again, has no wifi. fortunately, dc is a very wired town, so chock-a-block with coffee shops and lunch places with free wifi. their cable set-up was pretty minimal (no msnbc - had to watch dreadful cnn over more dreadful fnc) and not hd. and a bottle of water is $5 (does anyone actually pay for this?).

there really was nothing really wrong with the hotel. i debated giving this a 3-rating. it's very nice-looking and conveniently-located, but is it worth the cost? no surprise that the hilton 2 blocks down was completely and totally booked forever and ever, because it's about $75 cheaper a night.

  • Stayed: October 2012, traveled as a couple
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Thank miffyninja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph M, Assistant Front Office Manager at Hamilton Hotel Washington DC, responded to this reviewResponded November 3, 2012

Hello miffyninja,

Thank you for taking the time to provide such a detailed review of your recent trip to our hotel. Your comments about the views are quite true, us as well as most downtown hotels unfortunately lack the expansive views due to regulations that cap the height of buildings in most areas of DC at 160 feet. We also appreciate your feedback about the internet costs and cable channel selection. We are constantly reevaluating everything we do based on guests needs and our direct market competition.

We do hope that you'll come back to stay with us again when your travels return you to Washington DC.

Best Regards,
Joseph Meuse
Assistant Front Office Manager

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