My partner and I stayed at the Hamilton Crowne Plaza for 5 nights in October 2012.
The Hamilton Crowne Plaza is overpriced, and disappointing in terms of value and quality.
I booked a five night stay in an Executive Room (on the 14th Floor) with full breakfast for two guests each day. Despite the fact that I was a Platinum Priority club member, there was no attempt to give me a good room. I was given a room on the 14th Floor (Executive Level) but the room was very small and looked straight on to an office building, where I could see the workers through their windows (and they can see me as well).
The door of our room does not seem to close properly, there was a gap around its edges so that light from the corridor can be seen and noise from the corridor can be heard in our room. On the Saturday night, there was a lot of noise, shouting and loud conversation in the corridor on the 14th Floor at about 3 or 4 am.. causing significant disruption to our sleep.
The Executive room rate was supposed to include "Drinks and snacks" from 5-7pm on weekdays. (This was clearly stated in the information book located within the room.) When we enquired about this at the front desk, we were told that the "Executive Club Room is closed for renovations, but we could have the complimentary drinks etc at the Front Bar instead...just show the bar staff our room swipe card keys"
However, when we later showed up at the bar on our first day, we were told 3 different stories. The concierge said that "there is no such thing as complimentary drinks for Executive guests"; the bar staff said "Executive guests do NOT get free drinks but will only get one free appertiser if they bought some drinks at the bar" and the restaurant staff said "Executive Room guests do not get any complimentary stuff at all, everthing has to be paid for"
Needless to say, we were so confused, flabbergasted and disappointed with all this that we did not bother to pursue this for the rest of our 5 day stay.
Another disappointment is that the hotel charges fees for internet usage at the rate of $12.95 per device per day. In this day and age, many hotels provide free wi-fi. Even despite paying top dollar for an Executive Room (and non-existent free drinks etc) it is extremely disappointing that the hotel still wants to charge more for internet access.
I think better service and value could be obtained elsewhere.
I will definitely not be coming back to the Hamilton Crowne Plaza.
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- Also Known As:
- Crowne Plaza Hamilton
- Crowne Plaza Washington Dc