Did not had a good experience. For a good price we expect a good service as well. No free internet($10), no free parking($39) ,Inside room coffee refill was also not provided, when requested at desk, the lady generously said to come down and she will do us a 'favor' of giving some coffee and cream. She also suggested to go and buy the coffee in cafeteria for minimal charge ($2).
Rooms , really not bad for a small stay, but there are few very small things which can make a so so stay , a real great stay. We had two rooms booked and both rooms were not a like. One was spacious other was quite small. One's bathroom was good , other's was so so.
A wending machine and a refrigerator could have been better (7th floor).
Last one tip for customer service: If you see a family coming with kids, at least try to insure the person gets a 2 queen bed room or at least mention you don't have such room. Assigning a room and not making sure the stay will be comfortable or not is not good. A small word saying , you may face some issue with kids on single queen bed room, if you want to upgrade or we don't have any availability right now, shows you care for your customers, specially if you such and old brand in industry.
It is all my opinion based on my experience and it is not meant to hurt or blame any individual.
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- Also Known As:
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- Washington Dc Doubletree